Products Products
Support & Forums Support & Forums
Compliance Testing Compliance Testing
Labs & Sandboxes Labs & Sandboxes
Program Program
Co-Marketing Co-Marketing
Avaya Experience Platform Avaya Enterprise Cloud Avaya Client SDK Avaya Aura Platform See All Products Find Developer Resources

Avaya Experience Platform

Overview Interfaces Learning Support Options Compliance Testing

Avaya Enterprise Cloud

Overview Interfaces Learning Support Options Compliance Testing

Avaya Client SDK

Overview Programming Docs Developer Downloads Licensing Support & Testing

Avaya Aura Platform

Application Enablement Services Communication Manager Presence Services Snap-in Session Manager System Manager Session Border Controller
About DevConnect Support Submit Support Tickets Support Forums Other Support Options

About DevConnect Support

Support Options Support FAQs Supported Platforms and Interfaces

Submit Support Tickets

Procured System Support
For procurement issues or questions Remote Lab Support
For issues and questions related to DevConnect remote labs Membership & Program Support
For membership and program benefits questions General Support
For general issues not covered by the other support tickets

Support Forums

Avaya Client SDK AEServices DMCC APIs AEServices JTAPI AEServices Web Services Avaya Workspaces Avaya Experience Platform Orchestration Designer All Forums

Other Support Options

Product Notices Non-DevConnect Support Resources

Compliance Testing

About Compliance Testing Compliance Tested Solutions

About Compliance Testing

Compliance Testing Overview Avaya Interfaces Eligible For Testing Compliance Testing FAQs Compliance Testing Guide(s) (PDF)

Compliance Tested Solutions

DevConnect Marketplace Search Applications Notes

Labs & Sandboxes

Remote Labs Procurement Benefits

Remote Labs

Remote Labs Overview Avaya Aura Session Manager Avaya Aura AE Services & Communication Manager Self Services (Experience Portal) Avaya Proactive Outreach Manager Avaya Contact Center Elite

Procurement Benefits

About DevConnect Procurement Access/View Procurement Catalog Procurement FAQs DevConnect Procured System Support

Program

Program Overview Program Benefits Membership Options

Program Overview

DevConnect Membership Levels DevConnect Program Guide (PDF) DevConnect Program FAQs

Program Benefits

Membership Benefits DevConnect Procurement Co-marketing

Membership Options

Manage My Portfolio/Solutions Manage My Profile

Co-Marketing

Co-Marketing Benefits Relationship Benefits

Co-Marketing Benefits

Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program

Relationship Benefits

Social Media 8-and-Out Podcasts Sponsorships Advertising

Reply locked
Author Message
12/10/2009 08:37:56
Subject: Execute call even when IC is down
#1
NickiBloch2
Joined: Feb 17, 2014
Messages: 1
Offline
we need to identify that an incoming call does not have access to CTI (IC) and continue the call without interruption regardless.
In the application TestApp, the call doesn't seem to make it into the application. The first step in the application, other than AppRoot and the Begin step of the subflow is a GetVduFields within a try-catch block. If the error was coming from the GetVduFields step the try-catch would handle the error. In this case the error is unhandled causing the app to exit. There are circumstances when CTI will be down and we will need to continue operation. However, the error we are observing would appear to prevent that. Here is a copy of the log retrieved:
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp SCESession bound to HttpSession 171C5D5541542C547735B6C533FC1869
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Using SCESession 171C5D5541542C547735B6C533FC1869:/TestApp servlet : Start
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp ** Pushed Stack Frame [/TestApp]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Creating variable [vdu_cache] from factory [com.avaya.sce.runtime.connectivity.ic.pdc.VDUCacheVariableFactory]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Creating variable [vdu] from factory [com.avaya.sce.runtime.connectivity.ic.pdc.VDUVariableFactory]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :__VPVarAppURL to simple: __VPVarAppURL as [https://172.16.23.51/axis/services/VPAppRuntimeVars]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Not able to save posted variable information [__VPVarAppURL]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :__VPVarAppDate to simple: __VPVarAppDate as [0]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Not able to save posted variable information [__VPVarAppDate]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :__VPbreadcrumb to simple: __VPbreadcrumb as [disabled]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Not able to save posted variable information [__VPbreadcrumb]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :__VPlogpassword to simple: __VPlogpassword as [qS4OABsKtS2se7SxDH11VchJA09MQhVp9vR1eBOjnmG2ioqI57DuwiCKPEp772xt]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Not able to save posted variable information [__VPlogpassword]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :__VPappname to simple: __VPappname as [TestApp]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Not able to save posted variable information [__VPappname]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :__VPapploggingurl to simple: __VPapploggingurl as [https://172.16.23.51/axis/services/VPReport4]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Not able to save posted variable information [__VPapploggingurl]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :__VPlogname to simple: __VPlogname as [%default%ddiwClsCwURW7Dcs]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Not able to save posted variable information [__VPlogname]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___vpreporturl to complex: session:vpreporturl as [http://172.16.23.51/axis/services/Report]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :__VPloglevel to simple: __VPloglevel as [Info]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Not able to save posted variable information [__VPloglevel]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___sessionid to complex: session:sessionid as [DWD-IVR-MPP-05-2009282120710-8]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :__VPmaxbackuplogfiles to simple: __VPmaxbackuplogfiles as [10]
9/10/2009 8:07 DEBUG 171C5D5541542C547735B6C533FC1869 TestApp Not able to save posted variable information [__VPmaxbackuplogfiles]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp runtime_platform : Voice Portal
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp runtime_asr : Desktop Microsoft Speech SAPI
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Using SCESession 171C5D5541542C547735B6C533FC1869:/TestApp servlet : GetArguments
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___vprdnis to complex: session:vprdnis as [undefined]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___channel to complex: session:channel as [14462]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :redirectinfo___uri to complex: redirectinfo:uri as []
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :shareduui___value to complex: shareduui:value as [unknown]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___sessionlabel to complex: session:sessionlabel as [undefined]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :shareduui___id to complex: shareduui:id as [unknown]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :redirectinfo___reason to complex: redirectinfo:reason as []
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___vpcalledextension to complex: session:vpcalledextension as [14462]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :sipcallid to simple: sipcallid as [unknown]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___ani to complex: session:ani as [12967]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___protocolname to complex: session:protocolname as [H323]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___mediatype to complex: session:mediatype as [unknown]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___vpcoveragereason to complex: session:vpcoveragereason as [undefined]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___sharedmode to complex: session:sharedmode as [serviceprovider]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___calltag to complex: session:calltag as [DWD-IVR-MPP-05-14462-2009282120710]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___dnis to complex: session:dnis as [2344]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___vpcoveragetype to complex: session:vpcoveragetype as [undefined]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___uui to complex: session:uui as [undefined]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___protocolversion to complex: session:protocolversion as [1.0]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Storing :session___aai to complex: session:aai as [undefined]
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Sending to ICC: http://172.16.23.111:8080/icconnector/ICConnectorWebServer?reqid=343-736%26timeout%3D8000%26cmdType%3DNewCall%26channel%3D14462%26issip%3D0
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp VRUSM response: responseType=newcall.response&reqID=343-736&errorMsg=Error in NewCall for reqID 343-736 ext 14462 - invalid edu id / eduid is miising in adu for this call. extension:14462
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp error in VRUSM response:Error in NewCall for reqID 343-736 ext 14462 - invalid edu id / eduid is miising in adu for this call. extension:14462
9/10/2009 8:07 ERROR 171C5D5541542C547735B6C533FC1869 TestApp session id:DWD-IVR-MPP-05-2009282120710-8 | ICNewCall:Error in NewCall for reqID 343-736 ext 14462 - invalid edu id / eduid is miising in adu for this call. extension:14462
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [ICNewCall:Error in NewCall for reqID 343-736 ext 14462 - invalid edu id / eduid is miising in adu for this call. extension:14462]
9/10/2009 8:07 ERROR 171C5D5541542C547735B6C533FC1869 TestApp session id:DWD-IVR-MPP-05-2009282120710-8 | Error processing request
EXCEPTION>
java.lang.Exception: com.avaya.sce.runtimecommon.SCERuntimeException: Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:Error in NewCall for reqID 343-736 ext 14462 - invalid edu id / eduid is miising in adu for this call. extension:14462
**** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:Error in NewCall for reqID 343-736 ext 14462 - invalid edu id / eduid is miising in adu for this call. extension:14462
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1748)
at com.avaya.sce.runtime.connectivity.ic.web.ICCommand.setError(ICCommand.java:255)
at com.avaya.sce.runtime.connectivity.ic.web.ICCommand.executeCommand(ICCommand.java:188)
at com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit.initialVariablesPosted(ICConnectorInit.java:206)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:446)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:55)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:165)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Unknown Source)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:99)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:165)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Unknown Source)
Caused by: com.avaya.sce.runtimecommon.SCERuntimeException: Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:Error in NewCall for reqID 343-736 ext 14462 - invalid edu id / eduid is miising in adu for this call. extension:14462
**** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:Error in NewCall for reqID 343-736 ext 14462 - invalid edu id / eduid is miising in adu for this call. extension:14462
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1748)
at com.avaya.sce.runtime.connectivity.ic.web.ICCommand.setError(ICCommand.java:255)
at com.avaya.sce.runtime.connectivity.ic.web.ICCommand.executeCommand(ICCommand.java:188)
at com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit.initialVariablesPosted(ICConnectorInit.java:206)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:446)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:55)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:165)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Unknown Source)
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2052)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:451)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:55)
... 16 more
Caused by: com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:Error in NewCall for reqID 343-736 ext 14462 - invalid edu id / eduid is miising in adu for this call. extension:14462
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1748)
at com.avaya.sce.runtime.connectivity.ic.web.ICCommand.setError(ICCommand.java:255)
at com.avaya.sce.runtime.connectivity.ic.web.ICCommand.executeCommand(ICCommand.java:188)
at com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit.initialVariablesPosted(ICConnectorInit.java:206)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:446)
... 17 more
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Setting Exit Timer
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp Invalidating From Exit Timer
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp HTTP Session lost removing SCESession 171C5D5541542C547735B6C533FC1869
9/10/2009 8:07 INFO 171C5D5541542C547735B6C533FC1869 TestApp SCESession Removed
PM
12/10/2009 09:46:13
Subject: Re: Execute call even when IC is down
#2
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
Since this error happen at the beginning of the call, you would need to have the "error.runtime" event handler in your approot , and from there you can route to a data node to try to analyze the exception in the ddlastexception variable to see if it is a problem with IC or not.
PM
Go to:   
Mobile view