I am looking to integrate to an enterprise application. Essentially, I would like click-to-dial and screen-pop functionality. I would like to consider a server-to-server approach.

Is there a good place for getting started with ACE? I suspect that what I need (though I'm happy to be corrected) is:

a. ACE architectural overview
b. "How to" details on setting up a development/test environment for an Avaya simulator
c. ACE API reference

Thank you in advance!

Hi Greg,

I would first suggest that you download ACE documentation library so you have all the information available. You can visit http://www.avaya.com/support, Select "Download and Documents" link from top menu, Under product search, search for "Agile Communication Environment". In result window, click on View Documentation. Here you will see full listing of documentation for ACE. Alternatively, I have included document set library link for you:

http://support.avaya.com/css/P8/documents/100169279

In this document library, please review Avaya_ACE_Overview.pdf for architectural overview and also NN10850-007_Avaya_ACE_Web_Services.pdf for ACE API Reference.

Since ACE is exposed in form of SOAP/REST web service, this allows you to choose any environment/language of your preference that can connect to the service. We also have additional information on DevConnect portal that I would recommend reviewing. For example, we have ACE Web Services Trainer application which allows you to emulate and exercise just about all the capabilities provided by ACE Web Service. Please visit following link where you will find information about Trainer in addition to other helpful resources:

https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=652

If you have further questions, please let us know.

Thank you,
Dipesh

Hi Dipesh,

Thank you very much for this information. I will start reviewing it now!

Hi,

I've tried to get the set library, once download there are errors and no documents are in the zip file.

Where can I get similar documentation?

I'm using ACE webservices and I need examples and documentation.

Thanks

I just downloaded the file again using Google Chrome from the same URL as earlier in the thread:

http://support.avaya.com/css/P8/documents/100169279

I was able to open it up with 7-Zip and it contains the PDFs for the library.