Author Message
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

I got the error with announce from VP during SETVDU.
Please give me any suggestion and see the log file as detail below:-


05/06/2009 09:25:03 INFO - 81F4515E8282233561A9D19FE7A7AC4A:/True_9700 :
Setting remove session pending
05/06/2009 09:25:03 DEBUG - 81F4515E8282233561A9D19FE7A7AC4A:/True_9700 :
*** Reply for [/True_9700/setLog221] ***
05/06/2009 09:25:03 DEBUG - 81F4515E8282233561A9D19FE7A7AC4A:/True_9700 :
0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us"
application="AppRoot?___DDSESSIONID=81F4515E8282233561A9D19FE7A7AC4A%3A%2FTrue_9700">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="04.01.09"/>
4:<meta name="runtimecommon-version" content="04.01.09"/>
5:<meta name="copyright" content="Copyright (c) 2002-2008, Avaya"/>
6:<form>
7:<block>
8:<throw
9: event="error.runtime" message="Error processing request,
javax.servlet.ServletException: ICSetVDU:Server returned HTTP response
code: 500 for URL:
http://172.30.175.139:8080/icconnector/ICConnectorServer?reqid=8222-481&icconnectorMessage=%5BVOX.setvdu%28%224a2881d8000a0000ac1eafca233b0002%22%2C%22engname%22%2C%22True
+Distribution+%26+Sales+Co.%2C+Ltd.+%28Prathumthani+mini+sub
+branch%29%22%29%5D%5B8222-481%5D&timeout=8000&channel=55529"/>
10:</block>
11:</form>
12:</vxml>
1


05/06/2009 09:26:29 ERROR - C6891CFFE9086937FAD4E054B4250D96:/True_9700 :
session id:CCVPMP01-2009156022034-53 | Error processing request

EXCEPTION>
java.lang.Exception: javax.servlet.ServletException: ICSetVDU:Server
returned HTTP response code: 500 for URL:
http://172.30.175.139:8080/icconnector/ICConnectorServer?reqid=8290-438&icconnectorMessage=%5BVOX.setvdu%28%224a28821500000000ac1eafca233b0002%22%2C%22engname%22%2C%22True
+Distribution+%26+Sales+Co.%2C+Ltd.+%28Prathumthani+mini+sub
+branch%29%22%29%5D%5B8290-438%5D&timeout=8000&channel=55533
at com.avaya.sce.runtime.AppServlet.processRequest
(AppServlet.java:69)
at com.avaya.sce.runtime.SCEServlet.requestHandler
(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter
(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke
(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest
(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward
(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward
(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:107)
at flow.ChkIC.executeDataActions(ChkIC.java:75)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:73)
at com.avaya.sce.runtime.AppServlet.processRequest
(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler
(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter
(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke
(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest
(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward
(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward
(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.SubflowReturn.handleRequest
(SubflowReturn.java:42)
at com.avaya.sce.runtime.AppServlet.processRequest
(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler
(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter
(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke
(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest
(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward
(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward
(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:94)
at com.avaya.sce.runtime.AppServlet.processRequest
(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler
(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter
(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke
(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest
(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward
(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward
(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:107)
at flow.subflow.ChkOfficeHrAnn22.ChkOfficeHrAnn2.executeDataActions
(ChkOfficeHrAnn2.java:78)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:73)
at com.avaya.sce.runtime.AppServlet.processRequest
(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler
(SCEServlet.java:214) atco.aay.se.unim.SESrvetdoos(SESrvetjaa:63
t avx.erle.htpHtpSrvetsevice(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter
(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke
(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest
(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward
(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward
(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:107)
at flow.subflow.ChkOfficeHrAnn22.ChkHoliday.executeDataActions
(ChkHoliday.java:68)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:73)
at com.avaya.sce.runtime.AppServlet.processRequest
(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler
(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter
(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke
(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest
(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward
(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward
(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.BasicServlet.handleRequest
(BasicServlet.java:91)
at com.avaya.sce.runtime.AppServlet.processRequest
(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler
(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter
(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke
(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest
(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward
(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward
(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Subflow.handleRequest(Subflow.java:35)
at com.avaya.sce.runtime.AppServlet.processRequest
(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler
(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter
(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke
(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest
(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward
(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward
(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:94)
at com.avaya.sce.runtime.AppServlet.processRequest
(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler
(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter
(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter
(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke
(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke
(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke
(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke
(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke
(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service
(CoyoteAdapter.java:151)
at org.apache.coyote.http11.Http11Processor.process
(Http11Processor.java:874)
at org.apache.coyote.http11.Http11BaseProtocol
$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket
(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt
(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run
(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:595)
Caused by: javax.servlet.ServletException: ICSetVDU:Server returned HTTP
response code: 500 for URL:
http://172.30.175.139:8080/icconnector/ICConnectorServer?reqid=8290-438&icconnectorMessage=%5BVOX.setvdu%28%224a28821500000000ac1eafca233b0002%22%2C%22engname%22%2C%22True
+Distribution+%26+Sales+Co.%2C+Ltd.+%28Prathumthani+mini+sub
+branch%29%22%29%5D%5B8290-438%5D&timeout=8000&channel=55533
at com.avaya.sce.runtime.Data.handleRequest(Data.java:81)
at com.avaya.sce.runtime.AppServlet.processRequest
(AppServlet.java:63)
... 128 more
ErikJohnson2
Joined: Jan 18, 2006
Messages: 0
Offline
Can you post some of the ICC's trace log around the time of this error. It should have more information about what caused the error.
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

Thank you for response.

I am waiting IC log from IC team and I will post it later.

However, Could you please give me cause of this error ?
Thank you.

Chukiat D.
ErikJohnson2
Joined: Jan 18, 2006
Messages: 0
Offline
I can't tell you the cause of the error with out seeing the IC log... the cause is in that log.

HTTP Error 500 means a server error which likely means that there was an error on the icconnector web application side. Hopefully the ICC log will have more information about what caused the error.

Can you also post the value you are trying to set VDU?
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

THank you for suggestion.

THis is the IC log file

@20090605 09:26:46.344 <VESP_TRACE_IDL_CODING:In Event> [generic.c@568]
!Session=4a27a30800100000ac1eafca23620002
!Request=4a28e4d600180000ac1eafca233a0002
!Object=48655d1400000000ac1eafca233a0002
![TS.Disconnect.event({0,"TS.Disconnect",{0,6,{"vdu_id","4a28e4ad00000000ac1eafca233b0002"},{"call_ref_id","15175"},{"monitor","55541"},{"ucid","00001151751244194079"},{"queue",""},{"acd_split","69783"}}})]
!TS.Disconnect associated with channel 55541, vduid 4a28e4ad00000000ac1eafca233b0002
@20090605 09:26:50.213 <Info:ReceivedVru> [voxsrv.c@400]
From 172.30.175.139:1
![VOX.gone("4a28e4b200040000ac1eafca233b0002")][523-347]
!gone for 4a28e4b200040000ac1eafca233b0002 addresses channel 55548
@20090605 09:26:50.214 <Info:SentVRU> [voxsrv.c@400]
To 172.30.175.139:1
![VOX.gone.response(,"4a28e4b200040000ac1eafca233b0002")][523-347]
@20090605 09:26:50.422 <RequestOut> [vesp_edr.c@351]
Session=4a27a30300100000ac1eafca23620002
Request=4a28e4da00000000ac1eafca23620002
Object=48655e3200000000ac1eafca233b0002
Text: [VDU.Terminate("4a28e4b200040000ac1eafca233b0002")]
CTX={0,4,{"group","Voice8_Tayan"},{"usrsec","0"},{"name","49f1652a00000000ac1eafca23620002"},{"cobject","49f1652a00000000ac1eafca23620002"}}
@20090605 09:26:50.423 <InResponse> [hybrid.c@890]
Session=4a27a30300100000ac1eafca23620002
Request=4a28e4da00000000ac1eafca23620002
Object=48655e3200000000ac1eafca233b0002
![VDU.Terminate.response("4a28e4b200040000ac1eafca233b0002")67108881]
@20090605 09:27:06.175 <Info:ReceivedVru> [voxsrv.c@400]
From 172.30.175.139:1
![VOX.gone("4a28dd7b00000000ac1eafca233b0002")][525-800]
@20090605 09:27:06.175 <Alarm:VOX.UnknownVDUID> [common.c@2762]
@20090605 09:27:06.175 <Info:Alarm> [voxsrv.c@400]
!VOX.UnknownVDUID, high: Unknown vduid '4a28dd7b00000000ac1eafca233b0002' seen in VOX.gone
!gone for 4a28dd7b00000000ac1eafca233b0002 MATCHES NO KNOWN, ACTIVE CHANNEL
@20090605 09:27:06.175 <Info:SentVRU> [voxsrv.c@400]
To 172.30.175.139:1
![VOX.gone.response("Bad vduid")][525-800]
@20090605 09:27:06.382 <RequestOut> [vesp_edr.c@351]
Session=4a27a30200010000ac1eafca23620002
Request=4a28e4ea00000000ac1eafca23620002
Object=453c599e00000000ac1eafca23340002
Text: [Alarm.Alarm({0,"VOX.UnknownVDUID",{0,4,{"object","49f1652a00000000ac1eafca23620002"},{"owner","49f1652a00000000ac1eafca23620002"},{"priority","high"},{"descript","Unknown vduid '4a28dd7b00000000ac1eafca233b0002' seen in VOX.gone"}}})]
CTX={0,4,{"group","Voice8_Tayan"},{"usrsec","0"},{"name","49f1652a00000000ac1eafca23620002"},{"cobject","49f1652a00000000ac1eafca23620002"}}
@20090605 09:27:17.581 <Info:ReceivedVru> [voxsrv.c@400]
From 172.30.175.139:1
![VOX.setvdu("4a28e4d400170000ac1eafca233b0002","msisdn","835235337")][528-936]
@20090605 09:27:17.782 <RequestOut> [vesp_edr.c@351]
Session=4a27a30800080000ac1eafca23620002
Request=4a28e4f500000000ac1eafca23620002
Object=48655e3200000000ac1eafca233b0002
Text: [VDU.SetValues("4a28e4d400170000ac1eafca233b0002",{0,1,{"msisdn","835235337"}})]
CTX={0,4,{"group","Voice8_Tayan"},{"usrsec","0"},{"name","49f1652a00000000ac1eafca23620002"},{"cobject","49f1652a00000000ac1eafca23620002"}}
@20090605 09:27:17.784 <InResponse> [hybrid.c@890]
Session=4a27a30800080000ac1eafca23620002
Request=4a28e4f500000000ac1eafca23620002
Object=48655e3200000000ac1eafca233b0002

Please give me any suggestion about this issue.
Thank you.

Chukiat D.
ErikJohnson2
Joined: Jan 18, 2006
Messages: 0
Offline
I actually need to see the IC connector's trace log. This will be in <webapps>/icconnector/data/log.

chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

As I checking in Icc log.

I found that DD app crack down if I set the VDU cache with
wording that including '&' value.

So what is the character / special Charater that I could pass the value to the IC VOX Server ?

Please give me any suggestion.
Thank you.


ErikJohnson2
Joined: Jan 18, 2006
Messages: 0
Offline
Looks like you've hit wi00243122 - the IC connector has a problem with '&' in the value.

The easiest solution would be to replace '&' with 'and' in your application before sending the data to IC.

This has been fixed in DD 5.0, so if you need to send '&', you will have to upgrade to 5.0 to pick up the change.
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

THank you for information.

However, the VP of customer site is VP4 SP2.

Could we use the DD5 app on VP4 ?
For the issue "wi00243122", Can we use only icconnector of DD5 only ?

If no, Could this issue is fix in iccconection in DD4 SP3 ?

Please suggestion.
Thank you.

Chukiat D.
ErikJohnson2
Joined: Jan 18, 2006
Messages: 0
Offline
Yes, you can use DD 5.0 applications with VP 4.
The fix was not added to DD 4.1 SP3; you will need to use DD 5.0 if you must pass '&' as a VDU field value.

If you can substitute '&' with 'and' in your application then you don't need to update.
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