Author Message
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
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Dear Sir,

I have problem that AVP App could not connect to the IC Vox Server. The error show that "Out of Sync" as detail below.

07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Using SCESession 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL servlet : Retrieve_DB
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___vprdnis to complex: session:vprdnis as [undefined]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___channel to complex: session:channel as [51201]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :shareduui___value to complex: shareduui:value as [unknown]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___sessionlabel to complex: session:sessionlabel as [undefined]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :shareduui___id to complex: shareduui:id as [unknown]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___vpcalledextension to complex: session:vpcalledextension as [51201]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___ani to complex: session:ani as [undefined]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___protocolname to complex: session:protocolname as [H323]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as [undefined]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___sharedmode to complex: session:sharedmode as [serviceprovider]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___calltag to complex: session:calltag as [CCVPDP01-51201-2009127065859]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___dnis to complex: session:dnis as [tel:00813922940]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as [undefined]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___uui to complex: session:uui as [1]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___protocolversion to complex: session:protocolversion as [1.0]
07/05/2552 14:07:58 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Storing :session___aai to complex: session:aai as [1]
07/05/2552 14:08:06 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : VOX response: VOX.newcall.response("Out of sync","51201","")
07/05/2552 14:08:06 ERROR - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : session id:CCVPDP01-2009127065858-17 | ICNewCall:"Out of sync"

07/05/2552 14:08:06 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [ICNewCall:"Out of sync"]
07/05/2552 14:08:06 ERROR - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : session id:CCVPDP01-2009127065858-17 | Error processing request
EXCEPTION>
java.lang.Exception: com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:"Out of sync"
   at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:69)
   at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:214)
   at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
   at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
   at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
   at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
   at java.lang.Thread.run(Unknown Source)
Caused by: com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:"Out of sync"
   at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1560)
   at com.avaya.sce.runtime.connectivity.ic.ICCommand.setError(ICCommand.java:204)
   at com.avaya.sce.runtime.connectivity.ic.NewCall.parseResponse(NewCall.java:67)
   at com.avaya.sce.runtime.connectivity.ic.ICCommand.executeCommand(ICCommand.java:142)
   at com.avaya.sce.runtime.SCEServlet.ProcessICNewCall(SCEServlet.java:416)
   at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:308)
   at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:53)
   ... 18 more

07/05/2552 14:08:06 INFO - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : Setting remove session pending
07/05/2552 14:08:06 DEBUG - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : *** Reply for [/True_OB_PL/Retrieve_DB] ***
07/05/2552 14:08:06 DEBUG - 1CD3960A12FAD3089F4725F863F9E0D2:/True_OB_PL : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us" application="AppRoot?___DDSESSIONID=1CD3960A12FAD3089F4725F863F9E0D2%3A%2FTrue_OB_PL">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="04.01.09.p4"/>
4:<meta name="runtimecommon-version" content="04.01.09.p4"/>
5:<meta name="runtime-hotfixes" content="wi00110228"/>
6:<meta name="copyright" content="Copyright (c) 2002-2008, Avaya"/>
7:<form>
8:<block>
9:<throw
10: event="error.runtime" message="Error processing request, com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall: Out of sync "/>
11:</block>
12:</form>
13:</vxml>
14:

Please give me any suggestion.
Thank you.

Best Regards,
Chukiat D.
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
Can you show me what is in your ICC log? Also, do you know that the VOX got the call in on the IC side?
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

Thank you for your reply.

In IC log. it found the VOX late.

In AVP, the error prompt and drop call.

Please give any suggestion.
Thank you.

Chukiat D.
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
Can you copy the ICC log to this thread? Can you find the call in the VOX log? You said the newcall came late, how much was it off?
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi Neil,

No, I do not kept the ICC log file in this thread.

VOX.late about 2-3 Sec.

And, Could you identify the general information of this error 'Out of Sync ?'

This is the environment test that I face the problem:-
1. Call the http://XX.XX.XX.XX/axis/services/AppIntfWS to using '12345' to outbound to the phone no. 12345678.
2. When the customer receive the call / send this call to the App name: 'App1' <VXML app> with IC enable.
3. The customer is waiting for a while and hear the system error voice and the AVP drop call.

I check the trace.log , I found the out of sync with IC VOX.

Note: I test that the IC VOX server is working because it can get the edu id in App2 with IC Enable.

Please advice.

Best Regards,
Chukiat D.
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