Products Products
Support & Forums Support & Forums
Compliance Testing Compliance Testing
Labs & Sandboxes Labs & Sandboxes
Program Program
Co-Marketing Co-Marketing
Avaya Experience Platform Avaya Enterprise Cloud Avaya Client SDK Avaya Aura Platform See All Products Find Developer Resources

Avaya Experience Platform

Overview Interfaces Learning Support Options Compliance Testing

Avaya Enterprise Cloud

Overview Interfaces Learning Support Options Compliance Testing

Avaya Client SDK

Overview Programming Docs Developer Downloads Licensing Support & Testing

Avaya Aura Platform

Application Enablement Services Communication Manager Presence Services Snap-in Session Manager System Manager Session Border Controller
About DevConnect Support Submit Support Tickets Support Forums Other Support Options

About DevConnect Support

Support Options Support FAQs Supported Platforms and Interfaces

Submit Support Tickets

Procured System Support
For procurement issues or questions Remote Lab Support
For issues and questions related to DevConnect remote labs Membership & Program Support
For membership and program benefits questions General Support
For general issues not covered by the other support tickets

Support Forums

Avaya Client SDK AEServices DMCC APIs AEServices JTAPI AEServices Web Services Avaya Workspaces Avaya Experience Platform Orchestration Designer All Forums

Other Support Options

Product Notices Non-DevConnect Support Resources

Compliance Testing

About Compliance Testing Compliance Tested Solutions

About Compliance Testing

Compliance Testing Overview Avaya Interfaces Eligible For Testing Compliance Testing FAQs Compliance Testing Guide(s) (PDF)

Compliance Tested Solutions

DevConnect Marketplace Search Applications Notes

Labs & Sandboxes

Remote Labs Procurement Benefits

Remote Labs

Remote Labs Overview Avaya Aura Session Manager Avaya Aura AE Services & Communication Manager Self Services (Experience Portal) Avaya Proactive Outreach Manager Avaya Contact Center Elite

Procurement Benefits

About DevConnect Procurement Access/View Procurement Catalog Procurement FAQs DevConnect Procured System Support

Program

Program Overview Program Benefits Membership Options

Program Overview

DevConnect Membership Levels DevConnect Program Guide (PDF) DevConnect Program FAQs

Program Benefits

Membership Benefits DevConnect Procurement Co-marketing

Membership Options

Manage My Portfolio/Solutions Manage My Profile

Co-Marketing

Co-Marketing Benefits Relationship Benefits

Co-Marketing Benefits

Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program

Relationship Benefits

Social Media 8-and-Out Podcasts Sponsorships Advertising

Reply locked
Author Message
08/08/2013 14:46:23
Subject: CCMA Web Services Configuration
#1
JasonHibdon
Joined: Jun 7, 2013
Messages: 0
Offline
Want to see if we can get any help from Dev connect on the CCMA web services

Here is what I found doing some testing and looking through the logs. Looks like it is a configuration problem and I will bet it is because the Avaya Contact center resides on the D: drive and default is probably the C: drive. My guess. Both the Soap requests and the RST request produce the same error. According to Avaya doc you hit the path to CCMA and pass the command with the CCMS server IP. Looking to find where and what path to change. If this is even the problem

http://ccma-vm.800domain.local/WebServices/OpenInterfaces/rest.svc/skillsets/192.168.50.52

Returns
The server encountered an error processing the request. The exception message is 'Object reference not set to an instance of an object.'. See server logs for more details. The exception stack trace is:
at Nortel.Applications.CCMA.OpenInterfaces.SOAP..ctor() at Nortel.Applications.CCMA.OpenInterfaces.REST..ctor() at CreateNortel.Applications.CCMA.OpenInterfaces.REST() at System.ServiceModel.Dispatcher.InstanceBehavior.InstanceProvider.GetInstance(InstanceContext instanceContext, Message message) at System.ServiceModel.Dispatcher.InstanceBehavior.GetInstance(InstanceContext instanceContext, Message request) at System.ServiceModel.InstanceContext.GetServiceInstance(Message message) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage3(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage2(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage1(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Found this Log

CCMA_CCTPPROXYWS_1.LOG

2013-08-08 10:20:58.006-05:00 CCMA CCTPROXY WebService 10 63702 Critical None Unable to access the IIS details. Error Detail: CCMAUtils: getIISSites System.Runtime.InteropServices.COMException (0x80070003): The system cannot find the path specified.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_SchemaClassName()
at Nortel.Applications.CCMA.Common.IISProperties.getIISSites(String strSiteID)
PM
19/08/2013 09:01:56
Subject: Re: CCMA Web Services Configuration
#2
JohnMcLoughlin
Joined: Nov 3, 2010
Messages: 131
Offline
Hello,
The default install for AACC would be on the D drive.
I recommend you use the Reference Client included in the CCMA OI SDK to test you have your server configured correctly.
(use the REST Testing dialog)
This SDK can be downloaded from our web site here:
https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=819
If you still have problems, you would need to log a DevConnect ticket.
Thank you
John
PM
Go to:   
Mobile view