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I presume you have read and checked these items mentioned in the TSAPI Programers Reference ...
TSAPI client connections over secure links
Beginning with AE Services 4.1.0, the TSAPI service provides the option for configuring secure application links between the TSAPI client and the AE Services server.
In terms of the TSAPI client you will need to set up the configuration file (tslib.ini, for Windows or tslibrc, for Linux) to select the AE Services Server (AE Server) which is configured for secure TLINKs (described next in Server Implementation notes for TSAPI client connections). To
establish a session, TSAPI based applications use the acsOpenStream( ) service to open a TLINK. As a result of accommodating secure links, acsOpenStream() provides several new return values. For more information, see acsOpenStream ( ) on page 73. (of the TSAPI Programmer's Reference Manual).
Server Implementation notes for TSAPI client connections: To implement client connections over secure TLINKs, you need to administer the AE Services Server, using the Application Enablement Services (AE Services) Operations, Administration, and Maintenance
(OAM) Web-based interface, as follows:
?? (Optional) Administer "Encrypted TLINK Ports" on the Ports OAM page.To access this setting in OAM, select CTI OAM Administration > Administration > Network Configuration > Ports. [jtb - I'd at least check the port settings and make sure that any firewalls in the data stream path have these ports opened]
?? Administer TSAPI links with the Encrypted security setting on the Add / Edit TSAPI Links
OAM page. To access This page in OAM, select CTI OAM Administration > Administration > CTI Link Admin > TSAPI Links. From the TSAPI Links OAM page,
select Add Link or Edit Link.
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