Hi
This is the trace.log
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : tempallmenu-WriteLog_Temp013
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Storing :TempSubMenu01___confidence to complex: TempSubMenu01:confidence as [1]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Storing :TempSubMenu01___utterance to complex: TempSubMenu01:utterance as [3]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Storing :TempSubMenu01___interpretation to complex: TempSubMenu01:interpretation as [3]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Storing :TempSubMenu01___inputmode to complex: TempSubMenu01:inputmode as [dtmf]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Storing :TempSubMenu01___value to complex: TempSubMenu01:value as [3]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : [condition1] Condition [session:currentlanguage] String Equal [thai] next [null]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [w213\] to [operations:Log_menu]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [date:monthinyear] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [/] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [date:dayofmonth] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [/] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [date:year] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [ ] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : [condition2] Condition [time:hour] Numeric Equal [24] next [null]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [time:hour] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [:] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [time:minute] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [ ] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [AM] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_id] to [query_tvs_mstr:ID]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_callerid] to [query_tvs_mstr:CALLER_ID]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:Log_menu] to [query_tvs_mstr:MENU]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_startdate] to [query_tvs_mstr:START_DATE]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_startdate] to [query_tvs_mstr:MODIFIED_DATE]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [] to [query_tvs_mstr:AGENT]
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : Executing DB statement : [INSERT INTO CMIVRADM.TBL_TVS_IVR_TRANS_MSTR ( ID, CALLER_ID, MENU, START_DATE, MODIFIED_DATE, AGENT ) VALUES ( ?, ?, ?, ?, ?, ? )]
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : Rows affected : [1]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : tempallmenu-TempSubMenu013
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [CSR] to [operations:agentgroup]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : [condition1] Condition [session:currentlanguage] String Equal [thai] next [null]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [58433] to [operations:vdn]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : tempallmenu-Transfer_CSR
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : agent-Begin
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : agent-ChkWorkingTime
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : [condition1] Condition [operations:agentgroup] String Equal [CSR] next [null]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : [condition2] Condition [time:audio] String Greater Than [220000] next [null]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : [condition3] Condition [time:audio] String Less Than [080000] next [null]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : agent-WriteLog_CSR
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : [condition1] Condition [session:currentlanguage] String Equal [thai] next [null]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [a5\] to [operations:Log_menu]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [date:monthinyear] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [/] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [date:dayofmonth] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [/] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [date:year] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [ ] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : [condition2] Condition [time:hour] Numeric Equal [24] next [null]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [time:hour] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [:] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [time:minute] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [ ] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [AM] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_id] to [query_tvs_mstr:ID]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_callerid] to [query_tvs_mstr:CALLER_ID]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:Log_menu] to [query_tvs_mstr:MENU]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_startdate] to [query_tvs_mstr:START_DATE]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_startdate] to [query_tvs_mstr:MODIFIED_DATE]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:vdn] to [query_tvs_mstr:AGENT]
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : Executing DB statement : [INSERT INTO CMIVRADM.TBL_TVS_IVR_TRANS_MSTR ( ID, CALLER_ID, MENU, START_DATE, MODIFIED_DATE, AGENT ) VALUES ( ?, ?, ?, ?, ?, ? )]
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : Rows affected : [1]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : agent-SetVduField1
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [Customer:Firstname] to [operations:customername]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [ ] to [operations:customername]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [Customer:Lastname] to [operations:customername]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [Customer:CustomerNumber] to [vdu:customerid]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : VOX response: VOX.setvdu.response(,"492c0f2d00000000ac16d28323300002","customerid","70107192")
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:customername] to [vdu:customername]
25/11/2008 21:45:43 ERROR - 266E1AA783912DC626015B119ADC0791:/TVSCare : session id:CCVPMP01-2008330144144-9 | ICSetVDU:Server returned HTTP response code: 500 for URL:
http://172.30.174.139:8080/icconnector/ICConnectorServer?reqid=13662-767&icconnectorMessage=%5BVOX.setvdu%28%22492c0f2d00000000ac16d28323300002%22%2C%22customername%22%2C%22%E0%B8%84%E0%B8%AD%E0%B8%A1%E0%B8%9E%E0%B8%B4%E0%B8%A7%E0%B9%80%E0%B8%95%E0%B8%AD%E0%B8%A3%E0%B9%8C%E0%B8%AB%E0%B8%B1%E0%B8%A7%E0%B8%AB%E0%B8%B4%E0%B8%99+%28M%26N%29+%E0%B8%AB%E0%B8%88%E0%B8%81.%E0%B8%84%E0%B8%AD%E0%B8%A1%E0%B8%9E%E0%B8%B4%E0%B8%A7%E0%B9%80%E0%B8%95%E0%B8%AD%E0%B8%A3%E0%B9%8C%E0%B8%AB%E0%B8%B1%E0%B8%A7%E0%B8%AB%E0%B8%B4%E0%B8%99+%28M%26N%29%22%29%5D%5B13662-767%5D&timeout=8000&channel=51715
25/11/2008 21:45:43 ERROR - 266E1AA783912DC626015B119ADC0791:/TVSCare : session id:CCVPMP01-2008330144144-9 | Error processing request
EXCEPTION>
java.lang.Exception: javax.servlet.ServletException: ICSetVDU:Server returned HTTP response code: 500 for URL:
http://172.30.174.139:8080/icconnector/ICConnectorServer?reqid=13662-767&icconnectorMessage=%5BVOX.setvdu%28%22492c0f2d00000000ac16d28323300002%22%2C%22customername%22%2C%22%E0%B8%84%E0%B8%AD%E0%B8%A1%E0%B8%9E%E0%B8%B4%E0%B8%A7%E0%B9%80%E0%B8%95%E0%B8%AD%E0%B8%A3%E0%B9%8C%E0%B8%AB%E0%B8%B1%E0%B8%A7%E0%B8%AB%E0%B8%B4%E0%B8%99+%28M%26N%29+%E0%B8%AB%E0%B8%88%E0%B8%81.%E0%B8%84%E0%B8%AD%E0%B8%A1%E0%B8%9E%E0%B8%B4%E0%B8%A7%E0%B9%80%E0%B8%95%E0%B8%AD%E0%B8%A3%E0%B9%8C%E0%B8%AB%E0%B8%B1%E0%B8%A7%E0%B8%AB%E0%B8%B4%E0%B8%99+%28M%26N%29%22%29%5D%5B13662-767%5D&timeout=8000&channel=51715
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:69)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:94)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:107)
at flow.subflow.agent.ChkWorkingTime.executeDataActions(ChkWorkingTime.java:96)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:73)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:91)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Subflow.handleRequest(Subflow.java:35)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:94)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:403)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1018)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:94)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:63)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:214)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:595)
Caused by: javax.servlet.ServletException: ICSetVDU:Server returned HTTP response code: 500 for URL:
http://172.30.174.139:8080/icconnector/ICConnectorServer?reqid=13662-767&icconnectorMessage=%5BVOX.setvdu%28%22492c0f2d00000000ac16d28323300002%22%2C%22customername%22%2C%22%E0%B8%84%E0%B8%AD%E0%B8%A1%E0%B8%9E%E0%B8%B4%E0%B8%A7%E0%B9%80%E0%B8%95%E0%B8%AD%E0%B8%A3%E0%B9%8C%E0%B8%AB%E0%B8%B1%E0%B8%A7%E0%B8%AB%E0%B8%B4%E0%B8%99+%28M%26N%29+%E0%B8%AB%E0%B8%88%E0%B8%81.%E0%B8%84%E0%B8%AD%E0%B8%A1%E0%B8%9E%E0%B8%B4%E0%B8%A7%E0%B9%80%E0%B8%95%E0%B8%AD%E0%B8%A3%E0%B9%8C%E0%B8%AB%E0%B8%B1%E0%B8%A7%E0%B8%AB%E0%B8%B4%E0%B8%99+%28M%26N%29%22%29%5D%5B13662-767%5D&timeout=8000&channel=51715
at com.avaya.sce.runtime.Data.handleRequest(Data.java:81)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:63)
... 98 more
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : *** Reply for [/TVSCare/tempallmenu-WriteLog_Temp013] ***
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us" application="AppRoot?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="04.01.09"/>
4:<meta name="runtimecommon-version" content="04.01.09"/>
5:<meta name="copyright" content="Copyright (c) 2002-2008, Avaya"/>
6:<form>
7:<block>
8:<throw
9: event="error.runtime" message="Error processing request, javax.servlet.ServletException: ICSetVDU:Server returned HTTP response code: 500 for URL:
http://172.30.174.139:8080/icconnector/ICConnectorServer?reqid=13662-767&icconnectorMessage=%5BVOX.setvdu%28%22492c0f2d00000000ac16d28323300002%22%2C%22customername%22%2C%22%E0%B8%84%E0%B8%AD%E0%B8%A1%E0%B8%9E%E0%B8%B4%E0%B8%A7%E0%B9%80%E0%B8%95%E0%B8%AD%E0%B8%A3%E0%B9%8C%E0%B8%AB%E0%B8%B1%E0%B8%A7%E0%B8%AB%E0%B8%B4%E0%B8%99+%28M%26N%29+%E0%B8%AB%E0%B8%88%E0%B8%81.%E0%B8%84%E0%B8%AD%E0%B8%A1%E0%B8%9E%E0%B8%B4%E0%B8%A7%E0%B9%80%E0%B8%95%E0%B8%AD%E0%B8%A3%E0%B9%8C%E0%B8%AB%E0%B8%B1%E0%B8%A7%E0%B8%AB%E0%B8%B4%E0%B8%99+%28M%26N%29%22%29%5D%5B13662-767%5D&timeout=8000&channel=51715"/>
10:</block>
11:</form>
12:</vxml>
13:
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : Error_badfetch_tracking
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : WriteLog_WebServicedown
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : [condition1] Condition [operations:log_id] Is Empty
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [w2\] to [operations:Log_menu]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [date:monthinyear] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [/] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [date:dayofmonth] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [/] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [date:year] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [ ] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : [condition2] Condition [time:hour] Numeric Equal [24] next [null]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [time:hour] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [:] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [time:minute] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [ ] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Concatenating [AM] to [operations:log_startdate]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_id] to [query_tvs_mstr:ID]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_callerid] to [query_tvs_mstr:CALLER_ID]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:Log_menu] to [query_tvs_mstr:MENU]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_startdate] to [query_tvs_mstr:START_DATE]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [operations:log_startdate] to [query_tvs_mstr:MODIFIED_DATE]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [] to [query_tvs_mstr:AGENT]
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : Executing DB statement : [INSERT INTO CMIVRADM.TBL_TVS_IVR_TRANS_MSTR ( ID, CALLER_ID, MENU, START_DATE, MODIFIED_DATE, AGENT ) VALUES ( ?, ?, ?, ?, ?, ? )]
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : Rows affected : [1]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : WebServiceDown
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : tempallmenu-Begin
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : tempallmenu-SetCTITempMenu
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Assigning [Menu Temporary] to [Customer:lasivrmenu]
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : tempallmenu-Mainmenu
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : *** Reply for [/TVSCare/Error_badfetch_tracking] ***
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us" application="AppRoot?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="04.01.09"/>
4:<meta name="runtimecommon-version" content="04.01.09"/>
5:<meta name="copyright" content="Copyright (c) 2002-2008, Avaya"/>
6:<property name="maxnbest" value="1"/>
7:<var name="nbest" expr="1"/>
8:<var name="Mainmenu___value"/>
9:<var name="Mainmenu___confidence"/>
10:<var name="Mainmenu___utterance"/>
11:<var name="Mainmenu___inputmode"/>
12:<var name="Mainmenu___interpretation" expr="'undefined'"/>
13:<var name="ddmenuchoice"/>
14:<menu id="Mainmenu">
15:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
16:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/m4-2-4.wav"/>
17:</prompt>
18:<choice dtmf="1" accept="exact" next="#choice0">
19:</choice>
20:<choice dtmf="2" accept="exact" next="#choice1">
21:</choice>
22:<catch event="noinput">
23: <throw event="NoInput"/>
24:</catch>
25:<catch event="nomatch">
26: <throw event="NoMatch"/>
27:</catch>
28:<catch event="NoInput">
29:<prompt>
30:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/nodigit.wav"/>
31:</prompt>
32:<reprompt/>
33:</catch>
34:<catch event="NoMatch">
35:<prompt>
36:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/invalid.wav"/>
37:</prompt>
38:<reprompt/>
39:</catch>
40:<catch event="NoInput" count="1">
41:<prompt>
42:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/r-end1.wav">Sorry, you have exceed our time limit, please contact us again</audio>
43:</prompt>
44:<reprompt/>
45:</catch>
46:<catch event="NoInput" count="3">
47:<prompt>
48:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/r-end1.wav">Sorry, you have exceed our time limit, please contact us again</audio>
49:</prompt>
50:<exit/>
51:</catch>
52:<catch event="NoMatch" count="1">
53:<prompt>
54:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/r-end2.wav">Sorry, you pressed wrong number, please call us again</audio>
55:</prompt>
56:<reprompt/>
57:</catch>
58:<catch event="NoMatch" count="3">
59:<prompt>
60:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/r-end2.wav">Sorry, you pressed wrong number, please call us again</audio>
61:</prompt>
62:<exit/>
63:</catch>
64:</menu>
65:<form id="choice0">
66:<block>
67:<assign name="ddmenuchoice" expr="'tempallmenu-WriteLog_Temp01?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare'"/>
68:<goto next="#ddfinish"/>
69:</block>
70:</form>
71:<form id="choice1">
72:<block>
73:<assign name="ddmenuchoice" expr="'tempallmenu-WriteLog_Temp02?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare'"/>
74:<goto next="#ddfinish"/>
75:</block>
76:</form>
77:<form id="ddfinish">
78:<block>
79:<assign name="Mainmenu___confidence" expr="getnbest('confidence', nbest)"/>
80:<assign name="Mainmenu___utterance" expr="getnbest('utterance', nbest)"/>
81:<assign name="Mainmenu___inputmode" expr="getnbest('inputmode', nbest)"/>
82:<assign name="Mainmenu___interpretation" expr="getnbest('interpretation', nbest)"/>
83:<if cond="startswith(Mainmenu___interpretation, 'undefined') == true ">
84: <assign name="Mainmenu___interpretation" expr="getnbest('interpretation', nbest)"/>
85:</if>
86:<assign name="Mainmenu___value" expr="Mainmenu___interpretation"/>
87:<submit expr="ddmenuchoice" namelist="Mainmenu___value Mainmenu___confidence Mainmenu___utterance Mainmenu___inputmode Mainmenu___interpretation " method="post"/>
88:</block>
89:</form>
90:</vxml>
91:
25/11/2008 21:45:43 INFO - 266E1AA783912DC626015B119ADC0791:/TVSCare : Using SCESession 266E1AA783912DC626015B119ADC0791:/TVSCare servlet : AppRoot
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : *** Reply for [/TVSCare/AppRoot] ***
25/11/2008 21:45:43 DEBUG - 266E1AA783912DC626015B119ADC0791:/TVSCare : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="04.01.09"/>
4:<meta name="runtimecommon-version" content="04.01.09"/>
5:<meta name="copyright" content="Copyright (c) 2002-2008, Avaya"/>
6:<script>
7:function getnbest( item, nbest ) {
8: var len = application.lastresult$.length;
9: var result = "";
10:
11: if ( len > nbest) {
12: len = nbest;
13: }
14: for (var i = 0; i < len; i++) {
15: if (i > 0) {
16: result += " |";
17: }
18: var temp = "application.lastresult$[" + i + "]." + item;
19: result += extractprops( "", eval(temp));
20: }
21: return result;
22:}
23:
24:function extractprops ( parent, obj ) {
25: var prop, name, result = "";
26: var count = 1;
27: if ( typeof ( obj ) == "object" ) {
28: for ( prop in obj ) {
29: name = parent + prop;
30: if ( typeof ( obj [ prop ] ) == "object" ) {
31: result += extractprops( name+".", obj [ prop ] );
32: } else {
33: if (count == 1) {
34: result = obj [ prop ];
35: } else {
36: result += " " + obj [ prop ];
37: }
38: }
39: count = count + 1;
40: }
41: } else {
42: if (obj == undefined ) {
43: result += "undefined";
44: } else {
45: result += obj;
46: }
47: }
48: return result;
49:}
50:
51:function startswith ( value, startwith ) {
52: var index;
53: index = value.indexOf(startwith, 0);
54: if ( index == 0 ) {
55: return true;
56: } else {
57: return false;
58: }
59:}
60:
61:function containsUndefined ( value ) {
62: var index;
63: index = value.indexOf('undefined', 0);
64: if ( index == -1 ) {
65: return false;
66: } else {
67: return true;
68: }
69:}
70:
71:</script>
72:<script>
73:function objectToString( obj ) {
74: try {
75: var result = "";
76: result += getobjectprops( "", obj);
77: if (result.charAt(0) == '|' ) {
78: result = result.substring(1);
79: }
80: } catch (errMsg) {
81: return("undefined");
82: }
83: return result;
84:}
85:
86:function getobjectprops ( parent, obj ) {
87: var prop, name, result = "";
88: if ( typeof ( obj ) == "object" ) {
89: for ( prop in obj ) {
90: name = parent + prop;
91: if ( typeof ( obj [ prop ] ) == "object" ) {
92: result += extractprops( name+".", obj [ prop ] );
93: } else {
94: result += "|" + obj [ prop ];
95: }
96: }
97: } else {
98: if (obj == undefined ) {
99: result += "undefined";
100: } else {
101: result += obj;
102: }
103: }
104: return result;
105:}
106:</script>
107:<catch event="connection.disconnect">
108:<goto next="WriteLog_hangup?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare"/>
109:</catch>
110:<catch event="error.badfetch">
111:<goto next="Error_badfetch_tracking?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare"/>
112:</catch>
113:<catch event="error.badfetch.http.500">
114:<goto next="Error_badfetch500_tracking?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare"/>
115:</catch>
116:<catch event="connection.disconnect.hangup">
117:<goto next="WriteLog_hangup?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare"/>
118:</catch>
119:<catch event="error.runtime">
120:<goto next="Error_runtime_tracking?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare"/>
121:</catch>
122:<catch event="disconnect">
123:<goto next="WriteLog_hangup?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare"/>
124:</catch>
125:<catch event="connection.disconnect">
126:<goto next="WriteLog_hangup?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare"/>
127:</catch>
128:<catch event="connection.disconnected">
129:<goto next="WriteLog_hangup?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare"/>
130:</catch>
131:<catch event="connection.failed">
132:<goto next="WriteLog_hangup?___DDSESSIONID=266E1AA783912DC626015B119ADC0791%3A%2FTVSCare"/>
133:</catch>
134:</vxml>
135:
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Using SCESession 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare servlet : reset-Return
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Storing :NonPack_Success___interpretation to complex: NonPack_Success:interpretation as [*]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Storing :NonPack_Success___value to complex: NonPack_Success:value as [*]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Storing :NonPack_Success___inputmode to complex: NonPack_Success:inputmode as [dtmf]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Storing :NonPack_Success___confidence to complex: NonPack_Success:confidence as [1]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Storing :NonPack_Success___utterance to complex: NonPack_Success:utterance as [*]
25/11/2008 21:45:45 DEBUG - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Subflow return node "Return" forwarding to "WriteLog_main1"
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Using SCESession 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare servlet : WriteLog_main1
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : [condition1] Condition [operations:log_id] Is Empty
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : [condition2] Condition [session:currentlanguage] String Equal [thai] next [null]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [M1_th\] to [operations:Log_menu]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Assigning [date:monthinyear] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [/] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [date:dayofmonth] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [/] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [date:year] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [ ] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : [condition3] Condition [time:hour] Numeric Equal [24] next [null]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [time:hour] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [:] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [time:minute] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [ ] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Concatenating [AM] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Assigning [operations:log_id] to [query_tvs_mstr:ID]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Assigning [operations:log_callerid] to [query_tvs_mstr:CALLER_ID]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Assigning [operations:Log_menu] to [query_tvs_mstr:MENU]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Assigning [operations:log_startdate] to [query_tvs_mstr:START_DATE]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Assigning [] to [query_tvs_mstr:AGENT]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Assigning [operations:log_startdate] to [query_tvs_mstr:MODIFIED_DATE]
25/11/2008 21:45:45 DEBUG - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Executing DB statement : [INSERT INTO CMIVRADM.TBL_TVS_IVR_TRANS_MSTR ( ID, CALLER_ID, MENU, START_DATE, MODIFIED_DATE, AGENT ) VALUES ( ?, ?, ?, ?, ?, ? )]
25/11/2008 21:45:45 DEBUG - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Rows affected : [1]
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Using SCESession 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare servlet : LanguageMenu1
25/11/2008 21:45:45 DEBUG - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : *** Reply for [/TVSCare/reset-Return] ***
25/11/2008 21:45:45 DEBUG - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us" application="AppRoot?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="04.01.09"/>
4:<meta name="runtimecommon-version" content="04.01.09"/>
5:<meta name="copyright" content="Copyright (c) 2002-2008, Avaya"/>
6:<link next="SetLanguage1?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare" dtmf="9">
7:</link>
8:<link next="WriteLog_m8?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare" dtmf="8">
9:</link>
10:<link next="WriteLog_m1?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare" dtmf="1">
11:</link>
12:<link next="WriteLog_m2?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare" dtmf="2">
13:</link>
14:<link next="WriteLog_m3?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare" dtmf="3">
15:</link>
16:<link next="WriteLog_m4?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare" dtmf="4">
17:</link>
18:<link next="WriteLog_m6?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare" dtmf="6">
19:</link>
20:<link next="WriteLog_m0?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare" dtmf="0">
21:</link>
22:<form id="LanguageMenu1">
23:<block>
24:</block>
25:<property name="maxnbest" value="1"/>
26:<var name="nbest" expr="1"/>
27:<var name="LanguageMenu1___value"/>
28:<var name="LanguageMenu1___confidence"/>
29:<var name="LanguageMenu1___utterance"/>
30:<var name="LanguageMenu1___inputmode"/>
31:<var name="LanguageMenu1___interpretation" expr="'undefined'"/>
32:<var name="LanguageMenu1___Column0"/>
33:<var name="graminterp___langmenu" expr="'undefined'"/>
34:<field name="LanguageMenu1" modal="false">
35:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
36:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/2525-main.wav">Main menu</audio>
37:</prompt>
38:<grammar mode="dtmf" xml:lang="en-us" maxage="0" weight="1.0" src="http://172.30.174.139:8080/TVSCare/data/thai/grammars/langmenu-srgs.grxml" type="application/srgs+xml"/>
39:<catch event="noinput">
40: <throw event="NoInput" message="No Input"/>
41:</catch>
42:<catch event="nomatch">
43: <throw event="NoMatch" message="No Match"/>
44:</catch>
45:<filled>
46:<assign name="LanguageMenu1___confidence" expr="getnbest('confidence', nbest)"/>
47:<assign name="LanguageMenu1___utterance" expr="getnbest('utterance', nbest)"/>
48:<assign name="LanguageMenu1___inputmode" expr="getnbest('inputmode', nbest)"/>
49:<assign name="LanguageMenu1___Column0" expr="getnbest('interpretation.Column0', nbest)"/>
50:<assign name="graminterp___langmenu" expr="LanguageMenu1___Column0"/>
51:<if cond="containsUndefined(graminterp___langmenu) == false">
52: <assign name="LanguageMenu1___interpretation" expr="graminterp___langmenu"/>
53:</if>
54:<if cond="startswith(LanguageMenu1___interpretation, 'undefined') == true ">
55: <assign name="LanguageMenu1___interpretation" expr="getnbest('interpretation', nbest)"/>
56:</if>
57:<assign name="LanguageMenu1___value" expr="LanguageMenu1___interpretation"/>
58:</filled>
59:</field>
60:<catch event="NoInput">
61:<prompt>
62:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/nodigit.wav"/>
63:</prompt>
64:<reprompt/>
65:</catch>
66:<catch event="NoMatch">
67:<prompt>
68:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/invalid.wav"/>
69:</prompt>
70:<reprompt/>
71:</catch>
72:<catch event="NoInput" count="1">
73:<prompt>
74:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/r-end1.wav">Sorry, you have exceed our time limit, please contact us again</audio>
75:</prompt>
76:<reprompt/>
77:</catch>
78:<catch event="NoInput" count="3">
79:<prompt>
80:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/r-end1.wav">Sorry, you have exceed our time limit, please contact us again</audio>
81:</prompt>
82:<exit/>
83:</catch>
84:<catch event="NoMatch" count="1">
85:<prompt>
86:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/r-end2.wav">Sorry, you pressed wrong number, please call us again</audio>
87:</prompt>
88:<reprompt/>
89:</catch>
90:<catch event="NoMatch" count="3">
91:<prompt>
92:<audio src="http://172.30.174.139:8080/TVSCare/data/thai/phrases/r-end2.wav">Sorry, you pressed wrong number, please call us again</audio>
93:</prompt>
94:<exit/>
95:</catch>
96:</form>
97:</vxml>
98:
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Using SCESession 3B2237C32B32C78672BF80FE52360D33:/TVSCare servlet : custverify-RequestWSOP
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing :GetConfirmTVSID___utterance to complex: GetConfirmTVSID:utterance as [1]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing :GetConfirmTVSID___confidence to complex: GetConfirmTVSID:confidence as [1]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing :GetConfirmTVSID___value to complex: GetConfirmTVSID:value as [1]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing :GetConfirmTVSID___inputmode to complex: GetConfirmTVSID:inputmode as [dtmf]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing :GetConfirmTVSID___interpretation to complex: GetConfirmTVSID:interpretation as [1]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assiging length of [GetTVSID:value] to [operations:length]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : [condition1] Condition [operations:length] String Equal [11] next [null]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : [condition3] Condition [operations:length] String Equal [12] next [null]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [GetTVSID:value] to [inCust]
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Collecting [72089298] from:inCust
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Calling Web Service [IVRWS] at [http://172.22.201.185/IVRWS/IVRWS.asmx] operation [ValidateCustomer]
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Setting web service timeout to 45 seconds
25/11/2008 21:45:45 INFO - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : Using SCESession 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare servlet : AppRoot
25/11/2008 21:45:45 DEBUG - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : *** Reply for [/TVSCare/AppRoot] ***
25/11/2008 21:45:45 DEBUG - 2F20DE6170824D0BCF8B3235FC2C463E:/TVSCare : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="04.01.09"/>
4:<meta name="runtimecommon-version" content="04.01.09"/>
5:<meta name="copyright" content="Copyright (c) 2002-2008, Avaya"/>
6:<script>
7:function getnbest( item, nbest ) {
8: var len = application.lastresult$.length;
9: var result = "";
10:
11: if ( len > nbest) {
12: len = nbest;
13: }
14: for (var i = 0; i < len; i++) {
15: if (i > 0) {
16: result += " |";
17: }
18: var temp = "application.lastresult$[" + i + "]." + item;
19: result += extractprops( "", eval(temp));
20: }
21: return result;
22:}
23:
24:function extractprops ( parent, obj ) {
25: var prop, name, result = "";
26: var count = 1;
27: if ( typeof ( obj ) == "object" ) {
28: for ( prop in obj ) {
29: name = parent + prop;
30: if ( typeof ( obj [ prop ] ) == "object" ) {
31: result += extractprops( name+".", obj [ prop ] );
32: } else {
33: if (count == 1) {
34: result = obj [ prop ];
35: } else {
36: result += " " + obj [ prop ];
37: }
38: }
39: count = count + 1;
40: }
41: } else {
42: if (obj == undefined ) {
43: result += "undefined";
44: } else {
45: result += obj;
46: }
47: }
48: return result;
49:}
50:
51:function startswith ( value, startwith ) {
52: var index;
53: index = value.indexOf(startwith, 0);
54: if ( index == 0 ) {
55: return true;
56: } else {
57: return false;
58: }
59:}
60:
61:function containsUndefined ( value ) {
62: var index;
63: index = value.indexOf('undefined', 0);
64: if ( index == -1 ) {
65: return false;
66: } else {
67: return true;
68: }
69:}
70:
71:</script>
72:<script>
73:function objectToString( obj ) {
74: try {
75: var result = "";
76: result += getobjectprops( "", obj);
77: if (result.charAt(0) == '|' ) {
78: result = result.substring(1);
79: }
80: } catch (errMsg) {
81: return("undefined");
82: }
83: return result;
84:}
85:
86:function getobjectprops ( parent, obj ) {
87: var prop, name, result = "";
88: if ( typeof ( obj ) == "object" ) {
89: for ( prop in obj ) {
90: name = parent + prop;
91: if ( typeof ( obj [ prop ] ) == "object" ) {
92: result += extractprops( name+".", obj [ prop ] );
93: } else {
94: result += "|" + obj [ prop ];
95: }
96: }
97: } else {
98: if (obj == undefined ) {
99: result += "undefined";
100: } else {
101: result += obj;
102: }
103: }
104: return result;
105:}
106:</script>
107:<catch event="connection.disconnect">
108:<goto next="WriteLog_hangup?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare"/>
109:</catch>
110:<catch event="error.badfetch">
111:<goto next="Error_badfetch_tracking?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare"/>
112:</catch>
113:<catch event="error.badfetch.http.500">
114:<goto next="Error_badfetch500_tracking?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare"/>
115:</catch>
116:<catch event="connection.disconnect.hangup">
117:<goto next="WriteLog_hangup?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare"/>
118:</catch>
119:<catch event="error.runtime">
120:<goto next="Error_runtime_tracking?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare"/>
121:</catch>
122:<catch event="disconnect">
123:<goto next="WriteLog_hangup?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare"/>
124:</catch>
125:<catch event="connection.disconnect">
126:<goto next="WriteLog_hangup?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare"/>
127:</catch>
128:<catch event="connection.disconnected">
129:<goto next="WriteLog_hangup?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare"/>
130:</catch>
131:<catch event="connection.failed">
132:<goto next="WriteLog_hangup?___DDSESSIONID=2F20DE6170824D0BCF8B3235FC2C463E%3A%2FTVSCare"/>
133:</catch>
134:</vxml>
135:
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [72089298] to:ValidateCustomerResult:customerNumber
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [PRE] to:ValidateCustomerResult:customerProfile
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [true] to:ValidateCustomerResult:status
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [DSTV] to:ValidateCustomerResult:system
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [ValidateCustomerResult:CustomerNumber] to [Customer:CustomerNumber]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [ValidateCustomerResult:CustomerProfile] to [Customer:CustomerProfile]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [ValidateCustomerResult:Status] to [Customer:Status]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [ValidateCustomerResult:System] to [Customer:System]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Using SCESession 3B2237C32B32C78672BF80FE52360D33:/TVSCare servlet : custverify-ChkResult
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : [condition1] Condition [Customer:CustomerNumber] String Equal [0] next [null]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : [condition3] Condition [Customer:CustomerNumber] Is Empty
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Using SCESession 3B2237C32B32C78672BF80FE52360D33:/TVSCare servlet : custverify-WriteLog_verify_success
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : [condition1] Condition [session:currentlanguage] String Equal [thai] next [null]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [s1\] to [operations:Log_menu]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [date:monthinyear] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [/] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [date:dayofmonth] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [/] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [date:year] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [ ] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : [condition2] Condition [time:hour] Numeric Equal [24] next [null]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [time:hour] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [:] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [time:minute] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [ ] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Concatenating [AM] to [operations:log_startdate]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [operations:log_id] to [query_tvs_mstr:ID]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [operations:log_callerid] to [query_tvs_mstr:CALLER_ID]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [operations:Log_menu] to [query_tvs_mstr:MENU]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [operations:log_startdate] to [query_tvs_mstr:START_DATE]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [operations:log_startdate] to [query_tvs_mstr:MODIFIED_DATE]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [operations:vdn] to [query_tvs_mstr:AGENT]
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Executing DB statement : [INSERT INTO CMIVRADM.TBL_TVS_IVR_TRANS_MSTR ( ID, CALLER_ID, MENU, START_DATE, MODIFIED_DATE, AGENT ) VALUES ( ?, ?, ?, ?, ?, ? )]
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Rows affected : [1]
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Using SCESession 3B2237C32B32C78672BF80FE52360D33:/TVSCare servlet : custverify-GetCustomerProfile
25/11/2008 21:45:45 INFO - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Assigning [Customer:CustomerNumber] to [inCust]
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Collecting [72089298] from:inCust
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Calling Web Service [IVRWS] at [http://172.22.201.185/IVRWS/IVRWS.asmx] operation [getCustomerProfile]
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Setting web service timeout to 45 seconds
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [false] to:getCustomerProfileResult:KPack
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [W] to:getCustomerProfileResult:SMCStatus
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [false] to:getCustomerProfileResult:TVSSim
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [Z] to:getCustomerProfileResult:custStatus
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [Success] to:getCustomerProfileResult:errDesc
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [200] to:getCustomerProfileResult:errorCode
25/11/2008 21:45:45 DEBUG - 3B2237C32B32C78672BF80FE52360D33:/TVSCare : Storing [ÊÁÂÈ]
