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Avaya Aura Contact Center APIs
» Screen PopUP on outbound calls , 22/11/2020 09:19:36
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Hello,
Looking for information or examples on configuring screen popup on outbound calls.
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EMC Developer
» Agent Skills, 16/03/2020 16:09:25
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Hello,
We are developing a telephony bar based on the EMC dot Net SDK. We are trying to get the logged in agent skills, using the StationAgent[0].ACDGroup, but it always returns null.
Is there a way to get this directly, from AgileSoftware.Developer.XmlStation of AgileSoftware.Developer.XmlClient, without using IDS?
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Avaya Aura Contact Center APIs
» TFE REST Configurator, 11/02/2020 11:07:47
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Hello,
How is it possible to solve SSL/TSL problem when using configurator? I am trying to access the web services available in POM - as an example : https://<serverIP>//VP_POM_Service/contactlist/list and I am getting the error:
"Could not establish trust relationship for the SSL/TLS secure channel"
(Works fine with POSTMAN) but I could not find where to configure settings in the TFE REST Configurator.
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Avaya Orchestration Designer
» enable or disable DTMF Type Ahead, 28/10/2019 01:42:25
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Hello,
Is it possible to enable or disable "DTMF Type Ahead" for a specific PromptAndCollect node ?
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Avaya Aura Contact Center APIs
» AACC 6.4 AML CC Problem accessing /SOAOI/scripting/services/ContactService, 02/05/2019 03:53:22
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I have a problem accessing : /SOAOI/scripting/services/ContactService -
using the recommended address:
http://Myaacc:9080/SOAOI/scripting/services/ContactService?wsdl
I am getting this error:
HTTP ERROR: 404
Problem accessing /SOAOI/scripting/services/ContactService. Reason:
NOT_FOUND
Could you suggest a solution?
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Avaya Orchestration Designer
» OD 7.2 CAV variables in application called by AACC, 01/09/2018 09:29:12
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How can we use CAV variables in EP applications that are called from AACC ( aacc in front, Ep back)
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Avaya Aura Contact Center APIs
» ACCS - SQL stored prcedure call in DIW, 01/09/2018 09:29:05
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Trying to call a SQL stored procedure with one parameter in and one parameter out - using the DIW
and not sure about the syntax:
exec <stored procedure name> @param1=somevalue, - and I don't know how to specify the out parameter?
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Avaya Aura Contact Center APIs
» stat.NIeCSRStat , 02/05/2018 09:25:30
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Hello,
Can the SequenceID column in this table be used to select the newest records in this table?
Is the SequenceID inserted ..".sequentially"?
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Avaya Orchestration Designer
» OD6.0 to OD7.2 conversion, 14/12/2017 15:26:59
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Avaya Orchestration Designer
» OD6.0 to OD7.2 conversion, 14/12/2017 12:06:37
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I have converted an application from OD6.0 to OD7.2 and I am getting a lot of warnings: as bellow.
The ABCD application ( the called module) compiles with no warnings,
however when I am calling it from ContextCreation I am getting these warnings on compilation. - refering to the ABCD module.
Should I ignore them?
The warnings: >>
ArrayList is a raw type. References to generic type ArrayList<E> should be parameterized ABCD.java /ContextCreation/WEB-INF/src/flow line 31 Java Problem
Collection is a raw type. References to generic type Collection<E> should be parameterized ABCD.java /ContextCreation/WEB-INF/src/flow line 28 Java Problem
List is a raw type. References to generic type List<E> should be parameterized ABCD.java /ContextCreation/WEB-INF/src/flow line 29 Java Problem
The serializable class ABCD does not declare a static final serialVersionUID field of type long ABCD.java /ContextCreation/WEB-INF/src/flow line 7 Java Problem
Type safety: The method add(Object) belongs to the raw type List. References to generic type List<E> should be parameterized ABCD.java /ContextCreation/WEB-INF/src/flow line 34 Java Problem<<
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Avaya Orchestration Designer
» OD New Version, 13/12/2017 07:19:57
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I see that Appache announced "end of life " for tomcat 8.0.X - do you know when can we expect OD 7.2.1 - so that we may use
tomcat 8.5?
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Proactive Outreach Manager
» POM 3.0.5 - exporting contact lists, 03/10/2017 00:29:32
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Proactive Outreach Manager
» POM 3.0.5 - exporting contact lists, 01/10/2017 04:56:06
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Hello,
Is this forum still active? There seems to be no recent activity. In case it is still active, here is my question:
Is there any way to export a contact list : for example to a csv or excel file?
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EMC Developer
» EMC Desktop Installation Requirements, 26/09/2017 15:45:13
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Hi all
From installing document, the EMC Desktop components requires:
Microsoft .Net Framework 3.5 SP1
Microsoft .Net Framework 4.5.2
Should it necessarily be version 4.5.2? Or I can install later version of Microsoft .Net Framework instead (4.6.2 or 4.7) ?
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Proactive Outreach Manager
» Custom Restriction Class POM3.0.5, 06/09/2017 13:40:22
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I am trying to write a Custom Restriction class - using the example in the documentation - and I need to be able to get the value of a
custom attribute, but I do not know how to approach this.
(I tried using the .../VP_POMAgentAPIService/GetContactAttributeValueFromList and I am getting errors.)
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