Can any one provide Avaya build.xml, while create POM.xml classes folder not getting included. need list of repo to be used to downloans the Avaya dependencies

Hi Team need to know is it feasible to announce transition audio while IVR await for user input. Given screenshot been tried and transitional audio not announced. could let me know options

I checked for Agent View App. My problem Is among the list of VDN, few not Monitored.

Could you provide detail on JTAPI Exerciser

Application added callObserver to list of VDN. connected event was not captured for list of VDN.Let me know the possible reason for this Issue

Hi

I am using the calllog sample application to monitor the Outbound call. I need to capture the called number busy, ring no answer , abonded call. Could any one let one let me the events for Ring No Answer and Busy and Caller not reachable


public void handleOutgoingCall( CallControlConnectionEvent event )
{
Terminal callingTerminal;
Address callingAddress;
Address calledAddress;
UserToUserInfo avayaUUI = null;
String calledNumber = "<Unknown>";
Address address;
Call call;
String name = "";

try {
callingTerminal = event.getCallingTerminal();

// first verify that the callingTerminal is our terminal
if ( myTerminal.equals ( callingTerminal ) ) {

address = event.getConnection().getAddress();
callingAddress = event.getCallingAddress();
calledAddress = event.getCalledAddress();

if ( address != null && callingAddress != null ) {

// verify if this CallCtlCallEv belongs to the terminating end of the call
if ( !( address.equals ( callingAddress ) ) ) {

Date d = new Date();

// get called number information
if ( calledAddress != null ) {
calledNumber = calledAddress.getName();
}

// get called number information
if ( calledAddress instanceof LucentAddress ) {

try {
name = ( (LucentAddress) calledAddress).getDirectoryName();
}
catch ( Exception e ) {}
}

if ( name == null ) {
name = calledNumber;
}

// log call
trace.append( DateFormat.getDateTimeInstance().format(d) + " Call made to: " + name + " [" + calledNumber + "]");

call = event.getCall();
// verify if there is UUI along with this call
if ( call instanceof LucentCallInfo ) {

if ( event.getID() == CallControlConnectionEvent.CALLCTL_CONNECTION_NETWORK_REACHED ) {
trace.append(" UUI: <unknown>\n\n");
} else {
avayaUUI = ( (LucentCallInfo) call ).getUserToUserInfo();
if ( avayaUUI != null ) {
String uui = avayaUUI.getString();
trace.append(" UUI: " + uui + "\n\n");
} else {
trace.append(" UUI: <none>\n\n");
}
}
}
}
}
}
} catch (Exception e) {
trace.append( "handleOutgoingCall() caught " + e + "\n");
trace.append( "Message: " + e.getMessage() + "\n\n" );
return;
}
}

Could you provide the reason for stopmonitor error as app could not make Outbound call and giving the error

Exception caught in StopMoniter
[
{
"ClassName": "System.ArgumentException",
"Message": "MonitorId () is not a valid integer."

Hi

Could anyone provide Agent View JTAPI App download link as I could not found in sample apps now

As its Avaya Integration I asked for, I could do

Could you give Genesys extension is connected to Communication Manager as a non-Avaya SIP station configuration of CM to check

Hi Team,

Is it way how to retrieve API data from IVR while call landing to IVR as its provider API. Can this be from CM ?

Thank you, Will check this Option and let you know

Hi Team

Is it the way to Monitor Genesys extension using TSAPI and log the call data(UCID, CLI and DNIS) ?

Is any changes required to utilize the given method ?

Hi Team

API used to get the digits is LucentV5CallInfo using ecsjtapia.jar.

Now I am not getting the user enter digits using the API callInfo.getUserEnteredCode().getDigits() . Is any changes in ecsjtapia.jar to connect AES 6.3 ?

Hi Team

API used to get the digits is LucentV5CallInfo using ecsjtapia.jar.

Now I am not getting the user enter digits using the API callInfo.getUserEnteredCode().getDigits() . Is any changes in ecsjtapia.jar to connect AES 6.3 ?