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Engagement Designer
» how to set alarm / Monitor in Rest API or DB blocks., 17/02/2023 12:20:47
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Hi Karthik,
I learned from Breeze team that the alarms would be only send if the nodes in the cluster are in accepting services state. Please check if the cluster or any of the node in that cluster is in "deny services" state. If so then that would cause the alarms not showing up in SMGR.
Regards,
KK
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Engagement Designer
» how to set alarm / Monitor in Rest API or DB blocks., 14/02/2023 08:35:00
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Hi Karthi,
This may an issue between Breeze platform and SMGR. Could you please raise a support ticket on Breeze platform.
Thanks,
KK
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Engagement Designer
» how to set alarm / Monitor in Rest API or DB blocks., 08/02/2023 17:06:32
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Hi Karthik,
There is a SetAlarm task in the notification category that can be used to send alarm to SMGR. I am not sure if there something in SMGR to send emails for the alarm. Please check SMGR documentation. Alternatively, you could use SendEmail task in the workflow if the Breeze is setup for sending EMail with email connector snapin.
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Engagement Designer
» REST custom headers format, 16/10/2022 23:00:19
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Hi Louise,
When are you getting this error? What is the version of ED?
Thanks,
Krishnakumar
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Engagement Designer
» How to identify the caller Status in Engagement designer , 15/09/2022 13:04:06
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Hi Karthik,
There is no task in ED to get call status.
You could use global interrupt event handler to wait for CALL_ENDED event and perform post call activities. Just make sure you map the UCID to the call property in the input mapping. Otherwise the CALL_ENDED event will be broadcasted to all the instances and interfere with other calls.
I have attached a simple example workflow that does this.
Hope this helps!
KK
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Engagement Designer
» Screen Pop Parameters in ACM - Originating Address and Originating Name, 08/08/2022 13:35:43
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Hi Chris,
Could you please share the workflow you are designing and provide more information on what you are trying to do with references to the tasks in the workflow.
Thanks,
Krishnakumar
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Engagement Designer
» Make Call Task Question, 19/07/2022 18:54:09
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Hi Marcus,
Thanks for the file. I think it is solution design issue. If I understand the workflow correctly, you are creating the instance for the incoming calls and trying to make a new call to the number retrieved from the DB.
This is what I believe is happening,
Incoming call comes to Breeze. Breeze sends CALL_INTERCEPT_TO_CALLED_PARTY event to ED. ED creates the workflow instance. In the workflow, you are reading a number from DB and making a new call to this number. If this is internal call then it might be coming to Breeze as a new call and Breeze is sending the CALL_INTERCEPT_TO_CALLED_PARTY to ED. ED creates a new workflow instance. And this becomes a loop.
What is your intent for the incoming calls? If you need to forward to the internal number then you should use forward call task. MakeCall task is only be used to create a new call.
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Engagement Designer
» Make Call Task Question, 18/07/2022 09:50:56
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Hi Marcus,
What is the version of ED?
Has the exported file been modified/saved by any other editor after the export?
Could you please export it again by selecting "export as" then select "Export as XML" and attach it. Please dont open this in any editor and save it.
Thanks!
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Engagement Designer
» Make Call Task Question, 12/07/2022 15:25:04
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Hi Marcus,
Screen shot would not help. Please use the "Export as" option to export the workflow and attach it here.
Thanks
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Engagement Designer
» Snap-In for call retrieval, 23/06/2022 11:18:44
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Hi Kishore, please post this question in the Breeze platform forum.
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Engagement Designer
» Make Call Task Question, 23/06/2022 11:16:42
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Hi Marcus, could you please export the workflow and share it. Thanks!
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Engagement Designer
» Standard Engagement Designer Task Missing, 22/02/2022 09:32:24
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Hi Marcus,
"Telephony Communications" is part of EngagementDesigner task bundle. Please make sure you have the task bundle deployed in admin console.
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Engagement Designer
» EngagementDesigner 3.8.x ReadFromDB Issue - not all configured JDBCSources in selection drop down, 02/12/2021 12:33:52
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Hi Markus,
Could you please check if the following properties are available for the missing datasources.
Url
Validation query
Username
Password
If anyone of them is missing/blank then that datasource will not be added to the list.
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Engagement Designer
» Reasons Beginners Should Buy Brother Embroidery Machines, 03/08/2021 11:15:49
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Hi LeeMarvin,
The Breeze services logs are located under,
/var/log/Avaya/services
And ED logs are under,
/var/log/Avaya/services/EngagementDesigner
You could use vi editor or any other editor to view the logs.
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Engagement Designer
» Trying to use the MS Graph APIs and I can't get a token..., 13/01/2021 18:22:00
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Hi,
Have you tried "OAuth 2.0" option for http authentication? This option would either use the oAuth token if provided or try to get the OAuth token using the parameters you provide and use it for the http request.
If you have tried with this option and did not work, could please share the error you are getting?
Thanks!
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