On Agent Desktop there is feature to re-schedule assigned e-mail for later handling by the Agnet. Unfortunately this option is not available on Workspaces.
Is there any API method/feature which can make it possible?
The idea is to develop custom widget for e-mail handling have no idea which API is suitable to do this.

Hi,

In the Using Contact Center Orchestration Designer there is an example how to compose JSON data for REST API call. Unfortunately the description describe only how to prepare JSON for URL parameters. Originally when REST API become a supported feature from AACC/ACCS side only this method was supported. Later in 7.1 RequestBody became supported too, but there is no description how to use it, but I guess it should be in the same document.
In our current project ACCS must query a REST API with properly formated JSON request body, but we are not able to pass anything to body.

Could somebody help me to get the required information. Is there any example anywhere?

Is there any way to upload/update Customer database?
Agents are able to edit this details, but not sure whether this feature available on any API?



Customer have ~10k customer in a DB, so would like to bulk upload it to AACC. If such a feature is available, could you tell me on which API?