Hi DiegoChacón2,
Could you attach logs for you app for this scenario please?
If you don't have such opportunity in your app you can try to reproduce it with SampleApp. If it's reproducible with SampleApp you need to turn on debug settings to collect logs using the following instruction:
To enable logging in Windows SampleApp please make following changes in SDKManager.cs:
1) Set debug level
[Line 119] Client.LogLevel = Avaya.ClientServices.LogLevel.Debug;
2) Set log callback (uncomment line)
[Line 120] Client.LogMessage += LogMessage;
3) Enable writing to console with timestamps (uncomment line)
[Line 334] Console.WriteLine("\n" + DateTime.Now.ToString(("MM-dd-yyyy hh:mm:ss")) + ": " + Level + " : " + Tag + " : " + Message);
4) Disable writing to console without timestamps (comment line)
[Line 335] //Console.WriteLine("\n"+ Level + " : " + Tag + " : " + Message);
5) Rebuild SampleApp
Then we can collect logs:
1) run following command in shell:
CommunicationSampleApp.exe >SampleApp.log
2) Reproduce issue then close SampleApp
3) Send SampleApp.log file to our team