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Engagement Designer
» Breeze Engagement Designer Licensing questions, 27/01/2020 12:40:51
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Hi we’re working on a Breeze and ED design for a PoC for a customer and few questions were raised regarding the failure scenario & license:
1. If Breeze node is running fine with ED snap-in installed and the ED Flow is not responding for some reason :
- can the active Breeze node trigger another ED flow ?
- or can such Breeze node transfer a call back somewhere else ?
The goal is to prevent when the ED flow is not responding …
2. for the DB request timeout or Call Rest API timeout, Partner is aware of the Boundary event block for handling error/timeout.
3. for the Breeze Cluster not responding (DC1) ; Partner understood to configure a second Routing Policy under the concerned SM Dial Pattern table to route the call to DC2’s Cluster.
> do you know the value of the INVITE timeout not answered for SM to send the call to the next route point ?
4. Attached is a Solution Overview diagram, where we see the two DCs with distinct Breeze clusters that will be both active :
If Breeze clusters are configured using different SMGRs, then ED instances will require their own license file on each SMGR , right ?
What about if both clusters are configured with the same SMGR, is a single ED license (loaded on both SMGR GeoHA) enough ?
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Engagement Designer
» DTMF play and collect not working , 29/01/2019 09:03:46
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im using engagement designer and i have created a simple flow with a play and collect and some gateways. if the play announcement digit thats pressed == '1' or == '2' the workflow should go down a certain path but it is not.
i am using Equinox soft phone and after doing some reading i found that Equinox cant sent DTMF without an SBC, So i downloaded Avaya communicator and after installing + logging into it the result from my workflow is the same.
please advise, do i need an SBC?
is there a work around as to why my flows are not picking up DTMF.
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Avaya Breeze
» using a button to trigger OKhttp request, 13/02/2017 06:28:39
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Hi i need a little help, i have the below code outputted from the GOOGLE postman application.
i need to trigger this in an android app but i dont know how to initiate the below request through a button.
so when a button is pushed it will post and run the protocol below.
im using Android Studio
code from Postman on external trigger into breeze
OkHttpClient client = new OkHttpClient();
MediaType mediaType = MediaType.parse("multipart/form-data; boundary=----WebKitFormBoundary7MA4YWxkTrZu0gW");
RequestBody body = RequestBody.create(mediaType, "------WebKitFormBoundary7MA4YWxkTrZu0gW\r\nContent-Disposition: form-data; name=\"family\"\r\n\r\nAppButtonEXPushed\r\n------WebKitFormBoundary7MA4YWxkTrZu0gW\r\nContent-Disposition: form-data; name=\"type\"\r\n\r\nAppButtonEXPushedRest\r\n------WebKitFormBoundary7MA4YWxkTrZu0gW\r\nContent-Disposition: form-data; name=\"version\"\r\n\r\n1\r\n------WebKitFormBoundary7MA4YWxkTrZu0gW\r\nContent-Disposition: form-data; name=\"eventBody\"\r\n\r\n{\"TheCallednumber\":\"447920441676\"}\r\n------WebKitFormBoundary7MA4YWxkTrZu0gW--");
Request request = new Request.Builder()
.url("https://breeze2-111.collaboratory.avaya.com/services/EventingConnector/events")
.post(body)
.addHeader("content-type", "multipart/form-data; boundary=----WebKitFormBoundary7MA4YWxkTrZu0gW")
.addHeader("authorization", "Basic UmFqaWJvbGFAYXZheWEuY29tOkJyZWV6ZTEyMw==")
.addHeader("cache-control", "no-cache")
.addHeader("postman-token", "d7022116-c47e-f2dc-2b67-e04d604980eb")
.build();
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Avaya Breeze
» invoking a workflow from an application/ sending a request from an Application into breeze, 23/01/2017 11:33:43
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Hi Joel, thank you for getting back to me.
your doc helped a bit but I'm still lost so let me rephrase my question.
if I want to start a workflow from e.g. an android app, what methods can I use to call or trigger that flow?
would it be
1) when a button is pressed it will send out a HTTP request if so... what would the url of that request be?
would it be a request into the collaboarotry?
2)would the world flow have to be listening for the request?
3)is it a case where I would have to use the button and POST to sent data onto a database then get a workflow to read from database?
do I have the concept right but I'm going about this the wrong way?
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Avaya Breeze
» invoking a workflow from an application/ sending a request from an Application into breeze, 17/01/2017 06:53:04
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are there any documents or example?
i want to know how i could started e.g. an engagement designer worflow from an application created in Eclipse of Android studio.
this workflow would be triggered via a button or event triggered within the Application
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