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Proactive Outreach Manager
» POM Agent API : get completion code name by id, 25/10/2017 09:17:49
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Hi POM team,
I would like to ask your help with getting completion code name by id via POM Agent API WS.
In case of a campaign after each contact I can get the contact data with GetContactDataFromList method.
The response will contain the completion code id.
I need the name of the completion code and not the id.
I can see that there is a GetAllCompletionCodesForCampaign method which can return all of the completion codes by job id.
But I can see that the response contains a list.
I suppose it is a list of completion code names and not a map with completion code id and name pairs.
Is that right?
If yes, how could I get the completion code name by id via POM Agent API WS?
Thank you in advance for your help!
Kind regards:
Katalin Orban
korban@avaya.com
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Engagement Designer
» ContextStore - LeaseTime - Customizable, 10/02/2017 10:15:51
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Hi all,
I created an illustration for the better understanding (see sampleLeaseTime.jpg attached).
I hope this will help to clarify Marcelo's question.
Kind regards:
Katalin Orban
korban@avaya.com
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Engagement Designer
» Changing properties after ED Workflow deployment does not take effect, 08/02/2017 04:23:55
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Thx Prakash,
I am good with the Global setting solution!
Thank you!
Kind regards:
Kata
korban@avaya.com
p.s.:
You can close this ticket if you need to close it.
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Engagement Designer
» ED : Instance flow task coloring fails sometimes, 07/02/2017 10:37:08
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Dear ED team,
it seems that the instance flow task coloring fails some times.
I can see nodes/task which are not colored even if it is clear that the flow went through on those nodes/tasks.
It happens with more flows quite offen.
I also can see this kind of log blocks in the ED logs:
[..] Found matching table string: <table id="1471973629497" style="border-collapse: collapse; position: absolute; font-size: 12px; color: rgb(0, 0, 0); font-family: Verdana; font-weight: normal; border-style: none; left: 255px; top: 372px; width: 150px; height: 110px;"><tbody>....</tbody>
[..] Task State is: Completed - Color is green
[..] java.lang.RuntimeException: java.lang.NullPointerException
[..] Getting call for id: null
[..] callId is null
[..] user is: null
[..] Max Retry time to get db connection: 20
[..] Key in Cache com.avaya.app.entity.Instance@278
[..] Key in Cache com.avaya.app.entity.Instance@278
[..] Key in Cache com.avaya.app.entity.WFDSvar@84868633
[..] Key in Cache com.avaya.app.entity.WFDSvar@84868633
[..] Key in Cache com.avaya.app.entity.WFDSvar@84868633
[..] Looking for taskId: id="1471966646728"
You can find plenty from this in the attached log file.
The main issue with this is that if the coloring is not consistent then it makes debug impossible.
Kind regards:
katalin Orban
p.s. </table> is always missing as a closing tag from the end of the first row ("Found matching table string...") of this log box :)
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Engagement Designer
» ED : Play and collect : choose 1,2,3 or wait for agent, 06/02/2017 09:52:49
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Hi Rajesh,
I have this instead:
2017-02-06 10:42:42,397 [pool-96-thread-7] response.ProcessHttpResponseUtils ERROR - [M:processHttpResponseForGetData][T:12345678]. Exception: Error occurred extracting data - "No data found."
2017-02-06 10:42:42,397 [pool-96-thread-7] EngagementDesigner ERROR - EngagementDesigner-3.2.0.1.00013 - Invalid request, ERROR
2017-02-06 10:42:42,397 [pool-96-thread-7] EngagementDesigner ERROR - EngagementDesigner-3.2.0.1.00013 - The request failed response = ERROR
2017-02-06 10:42:56,485 [pool-96-thread-4] EngagementDesigner ERROR - EngagementDesigner-3.2.0.1.00013 - java.lang.RuntimeException: Error executing mapping from out.put:digits to CallerData:ServiceID. JSON does not allow non-finite numbers.
Kind regards:
Katlain Orban
korban@avaya.com
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Engagement Designer
» ED : Play & Collect : no number of digits but termination key, 06/02/2017 06:19:22
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Hi Rajesh,
I just tested it and it does not even care about the termination key.
I set digits for 4 and termination key for # and
the Play & Collect is not waiting me to push # at all,
when I push the 4 digits the workflow is going forward withouth termination key.
:(
Kind regards:
Katalin Orban
korban@avaya.com
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Engagement Designer
» ED : Play & Collect : no number of digits but termination key, 06/02/2017 06:05:12
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Dear ED team,
I would like to ask you whether it is possible to have a Play & Collect which is able to collect 5,6 or 7 digits long input until caller push #.
I put a Play & Collect into my workflow:
- without setting Number of digits (because I can get 5,6 or 7 digit long input)
- but setting the Termination key as #
- but this is not valid unfortunatelly.
What can I do in this case?
Thank you in advance for your help!
Kind regards:
Katalin Orban
korban@avaya.com
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Engagement Designer
» ED : Play and collect : choose 1,2,3 or wait for agent, 06/02/2017 05:56:28
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Hi Rajesh,
is that possible that it is working in your latest not-released version but it is not working in Version 3.2.0.1.00013?
I just asked this because we were facing another 2 issues which are known issues, fixed, but not released yet and we are going to get a patch with these today or tomorrow (discussed with Prakash Natarajan).
If this is another known-fixed-not-released-yet issue than I would ask the patch with this fix as well from the ED team.
Thank you in advance!
Kind regards:
Katalin Orban
korban@avaya.com
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Engagement Designer
» ED : save all of the folders and workflows under the root, 03/02/2017 06:33:01
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Am I able to delete a folder under root?
Am I able to manage this folder structure not from ED but from somewhere else?
Thank you in advance for the information!
Kind regards:
Katalin Orban
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Engagement Designer
» ED : Hard to open Boundary Event properties, 03/02/2017 06:16:31
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Dear ED team,
I am facing with this issue again and again, it happened in front of the customer plenty of times during a DEMO session:
- if any of the task has some boundary event (at on of the corner of the task as a Mickey Mouse ear)
- even if I click clearly on the Boundary Event I have to try it at least 4-5 times to open the Boundary Event Properties Pop Up and not the Task Properties Pop Up
It is a tiny little thing but can be pretty awkward during customer DEMO.
Are you planning to fix this in the next release?
Kind regards:
Katalin Orban
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Engagement Designer
» ED : Play and collect : choose 1,2,3 or wait for agent, 03/02/2017 06:09:47
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Dear ED team,
I would like to ask your help with the following configuration of Play & Collect:
- Plays announcement - "Choose 1,2 or 3 or wait for agent" - done
- Wait for 1 digit from the caller - done
- if I set the Timeout attribute of Play & Collect (5 sec) - if the caller does not push any button for 5 sec that cause the following:
* caller can push anything after the 5 sec nothing will happen
* the workflow stops there and never will go on
I would expect in this case the flow goes on and the Play&Collect OutputSchema:digits would be empty.
Thank you in advance for your help!
Kind regards:
Katalin Orban
korban@avaya.com
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Engagement Designer
» ED : save all of the folders and workflows under the root, 03/02/2017 04:36:17
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Dear ED team,
I would like to know whether it is possible to save the whole folder structure with all of the workflows under the ED root to somewhere else (same way as the workflow export saves the workflow xml) with one movement?
E.g.: It would be good in case of a resinstall or so.
Thank you in advance for your help!
Kind regards:
katalin Orban
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Engagement Designer
» ED : Dynamic tasks : How can I generate an icon for my new task with matching style, 30/01/2017 11:58:28
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Hi Prakash,
actually I was curious about how to make it in the same style.
I got the requirement and I know how to put icon on it in general but I wanted a same style icon :)
But I understood that I can not have that. (At least I don't think that we will ask UX team to do that)
Thx!
K.
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Engagement Designer
» ED : AC : 500 Internal Server Error during deploying custom dynamic task, 30/01/2017 09:33:01
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Hi,
here you can find the logs.
During upload I did not see any new rows in the log.
During deployment I got this NullPointerException.
Dynamic Task was compiled with Java 7.
Thank you in advance for your help!
Kind regards:
Katalin Orban
korban@avaya.com
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Engagement Designer
» ED : Apply the differences between two sources of the same workflow, 30/01/2017 07:55:02
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Avaya Engagement Designer Version 3.2.0.1.00013
Hi all,
in case of having more than one people who is working on the same workflow how we can merge our versions quickly and cleanly?
I can see that copying flow parts from one flow to the other is not so easy.
What is the workaround here?
Thank you in advance for your help!
Kind regards:
Katalin Orban
korban@avaya.com
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