I am using OD 7.0, I have a requirement, we are connecting a 3rd party IVR application through Bridge transfer, we would like to send some DTMF signal to that application after a successful Bridge transfer connection. How to achieve this?

Or After a successful connection with the 3rd party IVR, how to play send/play DTMF tones from our OD application?

Thank you WilsonYu, your suggestion worked fine :).

Thanks Denis for your comments.

The real issue here is when I run the Tomcat as a service it is not updating the license url and not fetching license details and getting the error message as License Url is invalid, or server is not up. If I run the same Tomcat using startup.bat and configured the weblm url in runtimeconfig, it is fetching the license details using the same url.

I am wondering what is causing the issue and why license url is not getting updated if the Tomcat instance run as a service.

Environment detail:
Orchestration designer: 7.2.3
Tomcat 9.0.8
JDK: 1.8

I have installed Tomcat in the server as a Tomcat service and trying to update the WebLM license in runtimeconfig. Whenever I tried to update the WebLM url, getting an error message and the license is not fetched and not getting updated.

I ran the Tomcat using command prompt (not as a service) and tried to update the WebLM license url in the runtimeconfig, I am successfully able to update the license url and able to see license details.

Please note that the Tomcat Service is running as Service account. Even tried changing the access to local and getting the same behavior.

Kindly let me know, am I missing any steps here to configure the License url? May I know why I am not able to update the license when I run Tomcat as a service?

I am using Java 1.8 . (1.8_91)

Hi,

I am upgrading my OD version from 7.0 to 7.2.3. I am using Tomcat server 8.5 as part of our upgrade. I am trying to configure the WebLM url in the runtimeconfig but getting below error in the browser. It is asking TLS versions to enable but i had already enabled the TLS version in the browser.

Error:

This page can’t be displayed


Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://xyz:52233 again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator.

Note:
I am using the existing WebLM license for OD 7.2.3
For Security purpose, I masked the server name.

Hi,

I would like to have consultation transfer (alternate for blind transfer). I would like to handle if the transfer fails planning to use Blind transfer. If the consultation transfer call success need to add some logging and quit the application. Can you please share some example application for Consultation transfer?

Thanks,
Aravind Subramanian

Thanks Martin for your reply.

As I mentioned i am using JTAPI SDK to make call to an IVR application. In that IVR application in some places the IVR application play messages and collect input from caller. What I need to know is using JTAPI (any) listener the status of current call whether the IVR application is announcing (playing) the message or waiting for user input. How to get any of the above mentioned status using JTAPI SDK?


IVR Call flow:
1. Play Welcome message
2. Collect 10 digit account number (Trying to get the call status as Awaiting for User input)
3. Play Balance
4. End the call

Thanks & Regards,
Aravind Subramanian

I am using Java JTAPI jars in my application. Writing a simple IVR application, in that i need to collect some input from the caller. I am trying to get call/phone status like awaiting for caller input (input collection), kindly let me know how to get the status? which listener should i need to use?

Thanks & Regards,
Aravind Subramanian

Hi,
Developing JTAPI application to give input to IVR application. I am successfully able to send DTMF input to IVR applicaiton. Kindly let me know how to give speech input (Speech input: need to play recorded audio file).

Code snippet for DTMF input:[u]
((LucentV5TerminalConnectionEx) terminalConnections[0]).generateDtmf("1234567890");

I see JTapi provides the feature to play audio file:

((MediaTerminalConnection) terminalConnections[0]).useDefaultMicrophone();
((MediaTerminalConnection) terminalConnections[0]).startPlaying();
((MediaTerminalConnection) terminalConnections[0]).usePlayURL(wavURL);
((MediaTerminalConnection) terminalConnections[0]).stopPlaying();

Will this work for Speech input?

Thanks & Regards,
Aravind Subramanian

I have re-enabled in Pluggable connectors for AVP/AEP configurable Application Variables to bring the options back.

Consider this as closed.

It seems like some issues with SIP enabled configuration caused this issue.

Please find my blow environment:
OD: 7.1
Tomcat: 7.0

I am having issues seeing VP configurable variables in the palette. It got disappeared, kindly suggest me how to get the Voice portal configurable variables in the palette so that I can use for my project.

I can see only below project variables type:
1. Simple Variable
2. Complex Variable
3. Field

I have tried resetting the perspective and from the eclipse used clean command as well (eclipse -clean).

Please find below environment details:
EP: 7.0
OD: 7.0
Tomcat : 7.0

We have one main and 3 reusable modules called from the main application. When the call invokes a call to reusable module, the main application got the disconnect event (invoked the flow Auth_SetHangup).

Below are the detailed log for your review.

Due to security reason masked some third party lookup URL.

Invoking a call to an another module PI_CCT_Distribution_IVR_CustomerDataLookup from PI_CCT_Distribution_IVR_Application.

Could you please let us know your findings?

25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : Admin VariableField:getStringValue(): return string value for CustomerDataLookup:Url
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : get param for app: 0:PI_CCT_Distribution_IVR_DEV_Test
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : Admin VariableField:getStringValue(): return string value for CustomerDataLookup:Timeout
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : get param for app: 0:PI_CCT_Distribution_IVR_DEV_Test
25/07/2018 15:46:03 INFO - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : ** Pushed Stack Frame [/PI_CCT_Distribution_IVR_CustomerDataLookup]
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : *** Reply for [/PI_CCT_Distribution_IVR_Application/Auth_DataLookup] ***
25/07/2018 15:46:03 DEBUG - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="07.01.08.04"/>
4:<meta name="runtimecommon-version" content="07.01.08.04"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<form id="Auth_DataLookup">
7:<var name="Auth_DataLookup___RETURN_STATUS"/>
8:<var name="Auth_DataLookup___SEARCH_METHOD"/>
9:<var name="Auth_DataLookup___RETURN_COUNT"/>
10:<var name="Auth_DataLookup___MASTER_CUSTOMER_ID"/>
11:<var name="Auth_DataLookup___HOUSEHOLD_ID"/>
12:<var name="Auth_DataLookup___CUSTOMER_ID"/>
13:<var name="Auth_DataLookup___CUSTOMER_FIRST_NAME"/>
14:<var name="Auth_DataLookup___CUSTOMER_LAST_NAME"/>
15:<var name="Auth_DataLookup___EMAIL_ADDRESS"/>
16:<var name="Auth_DataLookup___ADDRESS_LINE_1"/>
17:<var name="Auth_DataLookup___ADDRESS_LINE_2"/>
18:<var name="Auth_DataLookup___ADDRESS_CITY"/>
19:<var name="Auth_DataLookup___ADDRESS_STATE"/>
20:<var name="Auth_DataLookup___ADDRESS_ZIP"/>
21:<var name="Auth_DataLookup___HOUSEHOLD_OWNER"/>
22:<var name="Auth_DataLookup___INVITATION_NUMBER"/>
23:<var name="Auth_DataLookup___WEBQUOTE_ID"/>
24:<var name="Auth_DataLookup___POLICY_INDICATORS"/>
25:<var name="Auth_DataLookup___QUOTE_INDICATORS"/>
26:<var name="Auth_DataLookup___SEGMENTATION_COMPLEX_IND"/>
27:<var name="Auth_DataLookup___SEGMENTATION_LOB"/>
28:<var name="Auth_DataLookup___SEGMENTATION_STATE"/>
29:<var name="Auth_DataLookup___HOUSEHOLD_ID_LIST"/>
30:<subdialog name="Auth_DataLookup" src="/PI_CCT_Distribution_IVR_CustomerDataLookup/Start?___DDSESSIONID=0363E2ED473D8626DC62C7AAA5332D75%3A%2FPI_CCT_Distribution_IVR_Application&sagecall=english">
31:<param name="EDU_ID" value=""/>
32:<param name="CUSTOMER_LOOKUP_URL" value="https://<URL to invoke customer lookup"/>
33:<param name="CUSTOMER_LOOKUP_TIMEOUT" value="5"/>
34:<param name="PHONE_NUMBER" value="6036179647"/>
35:<param name="ZIP_CODE" value=""/>
36:<param name="DATE_OF_BIRTH" value=""/>
37:<param name="SSN_LAST_4" value=""/>
38:<param name="POLICY_NUMBER" value=""/>
39:<param name="HOUSEHOLD_COUNT" value=""/>
40:<filled>
41:<assign name="Auth_DataLookup___RETURN_STATUS" expr="Auth_DataLookup.RETURN_STATUS"/>
42:<assign name="Auth_DataLookup___SEARCH_METHOD" expr="Auth_DataLookup.SEARCH_METHOD"/>
43:<assign name="Auth_DataLookup___RETURN_COUNT" expr="Auth_DataLookup.RETURN_COUNT"/>
44:<assign name="Auth_DataLookup___MASTER_CUSTOMER_ID" expr="Auth_DataLookup.MASTER_CUSTOMER_ID"/>
45:<assign name="Auth_DataLookup___HOUSEHOLD_ID" expr="Auth_DataLookup.HOUSEHOLD_ID"/>
46:<assign name="Auth_DataLookup___CUSTOMER_ID" expr="Auth_DataLookup.CUSTOMER_ID"/>
47:<assign name="Auth_DataLookup___CUSTOMER_FIRST_NAME" expr="Auth_DataLookup.CUSTOMER_FIRST_NAME"/>
48:<assign name="Auth_DataLookup___CUSTOMER_LAST_NAME" expr="Auth_DataLookup.CUSTOMER_LAST_NAME"/>
49:<assign name="Auth_DataLookup___EMAIL_ADDRESS" expr="Auth_DataLookup.EMAIL_ADDRESS"/>
50:<assign name="Auth_DataLookup___ADDRESS_LINE_1" expr="Auth_DataLookup.ADDRESS_LINE_1"/>
51:<assign name="Auth_DataLookup___ADDRESS_LINE_2" expr="Auth_DataLookup.ADDRESS_LINE_2"/>
52:<assign name="Auth_DataLookup___ADDRESS_CITY" expr="Auth_DataLookup.ADDRESS_CITY"/>
53:<assign name="Auth_DataLookup___ADDRESS_STATE" expr="Auth_DataLookup.ADDRESS_STATE"/>
54:<assign name="Auth_DataLookup___ADDRESS_ZIP" expr="Auth_DataLookup.ADDRESS_ZIP"/>
55:<assign name="Auth_DataLookup___HOUSEHOLD_OWNER" expr="Auth_DataLookup.HOUSEHOLD_OWNER"/>
56:<assign name="Auth_DataLookup___INVITATION_NUMBER" expr="Auth_DataLookup.INVITATION_NUMBER"/>
57:<assign name="Auth_DataLookup___WEBQUOTE_ID" expr="Auth_DataLookup.WEBQUOTE_ID"/>
58:<assign name="Auth_DataLookup___POLICY_INDICATORS" expr="Auth_DataLookup.POLICY_INDICATORS"/>
59:<assign name="Auth_DataLookup___QUOTE_INDICATORS" expr="Auth_DataLookup.QUOTE_INDICATORS"/>
60:<assign name="Auth_DataLookup___SEGMENTATION_COMPLEX_IND" expr="Auth_DataLookup.SEGMENTATION_COMPLEX_IND"/>
61:<assign name="Auth_DataLookup___SEGMENTATION_LOB" expr="Auth_DataLookup.SEGMENTATION_LOB"/>
62:<assign name="Auth_DataLookup___SEGMENTATION_STATE" expr="Auth_DataLookup.SEGMENTATION_STATE"/>
63:<assign name="Auth_DataLookup___HOUSEHOLD_ID_LIST" expr="Auth_DataLookup.HOUSEHOLD_ID_LIST"/>
64:</filled>
65:</subdialog>
66:<block>
67:<submit next="Auth_CheckDataLookupResults?___DDSESSIONID=0363E2ED473D8626DC62C7AAA5332D75%3A%2FPI_CCT_Distribution_IVR_Application" namelist="Auth_DataLookup___RETURN_STATUS Auth_DataLookup___SEARCH_METHOD Auth_DataLookup___RETURN_COUNT Auth_DataLookup___MASTER_CUSTOMER_ID Auth_DataLookup___HOUSEHOLD_ID Auth_DataLookup___CUSTOMER_ID Auth_DataLookup___CUSTOMER_FIRST_NAME Auth_DataLookup___CUSTOMER_LAST_NAME Auth_DataLookup___EMAIL_ADDRESS Auth_DataLookup___ADDRESS_LINE_1 Auth_DataLookup___ADDRESS_LINE_2 Auth_DataLookup___ADDRESS_CITY Auth_DataLookup___ADDRESS_STATE Auth_DataLookup___ADDRESS_ZIP Auth_DataLookup___HOUSEHOLD_OWNER Auth_DataLookup___INVITATION_NUMBER Auth_DataLookup___WEBQUOTE_ID Auth_DataLookup___POLICY_INDICATORS Auth_DataLookup___QUOTE_INDICATORS Auth_DataLookup___SEGMENTATION_COMPLEX_IND Auth_DataLookup___SEGMENTATION_LOB Auth_DataLookup___SEGMENTATION_STATE Auth_DataLookup___HOUSEHOLD_ID_LIST" method="post"/>
68:</block>
69:</form>
70:</vxml>
71:

25/07/2018 15:46:03 INFO - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : Using SCESession 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application servlet : Auth_SetHangup
25/07/2018 15:46:03 INFO - 0363E2ED473D8626DC62C7AAA5332D75:/PI_CCT_Distribution_IVR_Application : ** Popped Stack Frame [/PI_CCT_Distribution_IVR_CustomerDataLookup]

We are using RDM2 for prompt and collect, to get input from the user we have all prompt and collect parameters are defined in a property file and this property file has been referenced to get user input.

I would like to use builtin grammar for DTMF and voice inout collection instead of pointing to an external grammar. Kindly let me know how to refer/configure the builtin grammar in the property file. Below are the parameters used for grammar reference in the property file.

#DTMF Grammars
dtmfGrammar=Get8Digit_DTMF.grxml
#Voice Grammars
voiceGrammar=Get8Digit.grxml*DontKnowIt.grxml