I see you used zulu 11 inside OD, but what version are you running that eclipse uses to launch itself?

I ask because I just tried the following and it fixed everything.

I have used jre-8U91 for years installed on my machine and my JAVA_HOME system var has been set to that install forever.

Then I'd launch eclipse and OD was set to the same Java in the same locations you listed above and life has been great.

Then I was asked to get off jre-8U91.
So I dropped in various openJDK's binaries into my c:\Program files\Java\ folder and then would change the points you showed above and test each one version 11, 12, 17, etc.
It seemed to be ok but when I got to apps that had grammars that is when I noticed they weren't working.

So I thought maybe because I have 8U91 on my system which is different than what I'm trying in Eclipse (which it shouldn't), that is causing the issue.
So i set the java points of reference to 12 in eclipse and closed eclipse
I changed the JAVA_HOME var to reflect 12. Rebooted of course, launched eclipse and now java 12 matched everywhere.
Existing grammars still failed
New grammars would not work.

So after trying this with 5 versions of openjdk I decided to try the Temurin 1.8.0_392-b08, which is open source and very similar in compatibility to my original JRE-8U91. And now existing and new grammars work.

Its just doesn't make sense that any time I use any java greater than 1.8 the srgs.grxml files have lots of line feeds, but if I take them out it fixes all the issues. what is generating those line feeds or what isn't handling the line fees properly?

I've attached the same 2 grammars created justing Java 1_8 and Java11, that is the only thing I see different.

Ultimately I'd like to use 11 or 12 across the board if I can get it working.
Thanks for your time

Update having this same exact issue when using 8.1 versus 8.1.2

I did more testing with grxml files.

I was able to create a new grammar, which puts all those line feeds and spaces in it.
run the simple press 1 or 2 application and it won't match.

I then take the grxml file that does not contain the spaces or lines feeds and copy the contents to my new grammar and the application immediately works without even restarting tomcat or orchestration designer.

So why are grammar files generating differently than in the past this seems to be the issue.

Upgraded OD from 8.1 to 8.1.2
at the same time I changed the JVM from oracle jre 1.8_091 to Eclipse Adoptium 11.0.21+9 (open jdk).
 
In the tomcat9-stdout file I see

VPAppLogClientBase:initLog4j -->
2024-01-02 09:35:58,128 http-nio-8080-exec-1 WARN No Log4j 2 configuration file found. Using default configuration (logging only errors to the console), or user programmatically provided configurations. Set system property 'log4j2.debug' to show Log4j 2 internal initialization logging. See https://logging.apache.org/log4j/2.x/manual/configuration.html for instructions on how to configure Log4j 2
VPAppLogClientBase:getLogFilePath - E:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\Australia\\..\..\logs
VPAppLogClient:initLog4j: LOG4J_FILEPATH (logpath): null to E:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\Australia\\..\..\logs
VPAppLogClientBase:initLog4j <--

tomcat9-stderr log shows all good until
02-Jan-2024 09:35:24.872 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in [49542] milliseconds
log4j:WARN No appenders could be found for logger (org.apache.axiom.locator.DefaultOMMetaFactoryLocator).
log4j:WARN Please initialize the log4j system properly.

Since I was unable to get logging working I did update the runtimesupport files as well as the runtimeconfig file and neither of those seemed to help.

Apache has been restarted a few times as well as full reboot of this dev server, nothing helped the logging issue.

Applications appear to be working and answering properly but with no logging I can't see what is transpiring. I want to get this rectified in my dev environment before I have to update both my prod servers to the new JRE.

I've attached a zip of the tomcat logs

thanks for your time

I did try to backup the file, mod it to match and reran the app and the grammars still failed.

So while testing more items I deleted the grammar and rebuilt it and it works. Problem with that solution is now I'll have to test every app that uses a grammar or I won't know what else broke.

Happy Holidays now worries on the timing of course family comes first :)

Now since changing to jvm 11.0.32+9, none of the applications are logging to the trace files anymore on the server. I'll open a separate thread.

I started digging into the xml files associated with the grammars I have in the Prod workspace versus my Dev workspace

The prod grammars are failing
The dev grammars still work
Same application

Something in one of the recompile processes or rebuilds has changed the structure of each grammar adding lots of line spaces. Is this the issue?

In the attached file you will see what I'm referring to.

Both of these files are from 8.1 od with jre 1.8

Trying paste some xml code but it displays wrong.

This is interesting.
original grammars - FAIL
I changed the existing grammar on a prompt and collect step to a different existing one in the list. - FAILS i tried multiple all fail.
If I go into the prompt and collect step itself, right click on grammar and create a new one there - WORKS.

What does that mean?

Found it
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: Server version name: Apache Tomcat/9.0.39
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: Server built: Oct 6 2020 14:11:46 UTC
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: Server version number: 9.0.39.0
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: OS Name: Windows 10
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: OS Version: 10.0
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: Architecture: amd64
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: Java Home: C:\Program Files\Java\jre1.8.0_91
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: JVM Version: 1.8.0_91-b15
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: JVM Vendor: Oracle Corporation
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: CATALINA_BASE: C:\AOD-8.1\apache-tomcat-9.0.39
Dec 22, 2023 9:12:11 AM org.apache.catalina.startup.VersionLoggerListener log
INFO: CATALINA_HOME: C:\AOD-8.1\apache-tomcat-9.0.39

When Tomcat loads it is using the original jre 1.8.0_91 this is from my 8.1 od where the grammars in this whole flow have stopped working throughout the flow.

Hi
Now my od 8.1 original and 8.1.2 new are both having dtmf issues even when I revert back to the old jvm 1.8.
I keep getting no match on existing grammars that have worked for years.

This is on my workstation I do dev work on, how would I confirm if the install of tomcat provided on the 8.1 or 8.1.2 is using jvm 11?

Hello,

I have an application I've been using for approximately 18 months with OD 8.1.0.061 using JRE1.8.0_91, worked fine this whole time.

I've been asked to get off Oracle and onto an OpenJDK, so I've downloaded Eclipse Adoptium JVM Version: 11.0.21+9
In downloaded the latest OD 8.1.2
installed the 11.0.21+9
OD launches fine.
Changed default JRE to the 11.0.21+9 instance
Launch Tomcat, no errors

I open my existing application and it loads with no errors
I've changed the compile version to 11, the app recompiles no errors.

Now when I run my app, which first prompts for 1 for english, 2 spanish, 3 for French using a custom DTMF grammer I'm getting a nomatch hit when I press 1 or 2 or 3, it will never show a value.

So I decided to create the most basic of applications that contains one prompt and collect step that says press 1 or 2 and a custom dtmf grammar containing 1 and 2.
Again I only get no match replies.

Is something wrong in 8.1.2 or a bug and I need some patch or what am I missing based off the above config?

I also tried the above steps with openjdk 12 from openjdk.org.

Same results, no custom grammars that existed before work.

Your assistance is greatly appreciated.

Thanks

I downloaded a new instance of OD so I can test using a new OpenJDK

Company wants me to me move to one of the following OPEN JDK's or newer.
JDK-8u372
JDK-11.0.19
JDK-17.0.7

I'm trying OpenJDK 21.0.1 with the included apache 9 that comes in the iso image from Avaya

When I fire up tomcat I get a ton of these errors

WARNING: Failed to scan [file:/C:/AOD_8_1_2_1101/AOD-8.1.2/apache-tomcat-9.0.8/lib/serializer.jar] from classloader hierarchy
java.io.IOException: java.lang.reflect.InvocationTargetException

Caused by: java.nio.file.NoSuchFileException: C:\AOD_8_1_2_1101\AOD-8.1.2\apache-tomcat-9.0.8\lib\serializer.jar

and it won't start.

I'm assuming I can only use up to a certain jdk with OD, can someone assist with details on why this might be occurring?
Thanks

Hello,

I know in the past oauth was not directly supported and a few people mentioned writing a java app to handle this.

Has there been any updates in the last 2 years that now allow us to use oauth in my REST calls to Salesforce?

Also is there any Salesforce connectors/plugins that might help facilitate developing apps in OD to Salesforce?

Thanks

Thank you both

I've created a basic application in OD 8.1 that plays a single prompt with one TTS (Testing 1 2 3, Testing 1 2 3)
Publish the app to EP 8.1
Configure the app with Nuance and choose a voice from the voice talents available.
Call the extension and it says, "The system is experiencing technical difficulties"
Attached is a msg file that contains screenshots and more details.

Basically I'm looking for assistance with.
1. Based off various help files, It mentions installing Nuance NDM's (Nuance Dialogue Modules) for eclipse that allow you to develop apps.
Where do you acquire these NDM's?
2. Are they required to do a basic app that works with Nuance as I've described.
3. Tips on what I may be missing to make OD and EP work with Nuance is the goal of this thread.

Thanks for your time.