Hi John,

Could we monitor all extensions (call in/out) through the DMCC call control services (or TSAPI/JTAPI) ?

Could you more detail with DMCC or TSAPI/JTAPI ?

Regards,
Thang,

Hi Joel,

I saw the Engagement Call Control Breeze snap-in which only subscribe one extension , not sure it can subscribe all extensions ?

Regards,
Thang,

Hi Friends,

I'm finding a way with Avaya Aura Communication Manager to count the off-hook time (aka ring time) and off-hook rate (aka unanswered call rates) for internal calls.

Thank in advance for your supporting.


Regards,

Hi Friends,

I'm finding a way with Avaya Aura Communication Manager to count the off-hook time (aka ring time) and off-hook rate (aka unanswered call rates) for internal calls.

Thank in advance for your supporting.


Regards,

Hi Friends,

I'm finding a way with Avaya Aura Communication Manager to count the off-hook time (aka ring time) and off-hook rate (aka unanswered call rates) for internal calls.

Thank in advance for your supporting.


Regards,

Dear All,

How I can set text-to-speech with French languge ?

PlayItem setLanguage("French") or setLanguage("fr") ?

Thanks in advance.

Regards,
Thang,

Thanks Joel,

I still facing errors.

My demo system as following: endpoint-A(2304@collaboratory.avaya.com), Breeze System-B(2306@collaboratory.avaya.com) , endpoint-C(2305@collaboratory.avaya.com).

I use call.divertTo in the callIntercepted, then the call forwarded successful and able to hear voice from 2 parties.


But when I use call.divertTo in other functions , the call is established with no voice from 2 parties (A,C). Cann't hear any voice from A->C and vice versa.

Regards,

Hi All,

I'm using Avaya Breeze and finding a solution .

Calling : User A
Called : User B, C

My requirement is A calling to an user B, the user B is answered. Then the system drop the participant with the user B and adding the participant C.

I'm using divertTo(B) -> drop participant B -> divertTo(C) but not success...

Thanks in advance,
Thang,

Hi JoelEzell,

Thank you so much,

Regards,

Dear All,

Are there any ways to get users automatically from the aura system manager :"Home / Users / User Management / Manage Users" ?

I only see a manual way to export all users to a file and download the file.

Thanks in advance,
Thang,

Thanks you,

Hi Joel,

Thanks you.

Can I login to the Nuance Server and change configuration ?

Currently , I only can login to servers which are showed in the attachment picture.

Thang,

Hi All,

Could someone help me to change voice of announcement ?

Currently, Avaya media is playing announcements using a woman voice. But I don't know how to change to another voice..

Thanks in advance,

Thang,

It's very sad new indeed to hear that.

Thanks,

Hi,

Can Avaya Breeze streaming record audio to 3rd source (Google Speech) for speech to text ?

I've tried successfully recording to a file and sent to Google Speech for speech to text.

But It take time, I need a streaming solution... Can Avaya Breeze or Avaya Aura® Media Server supports a streaming solution for 3rd source ?

Thanks in advance,
Regards,