This is very helpful JohnBiggs. Thanks.

I'm not sure which forum I should be posting in, and I'm not sure which forum I should be posting a question about which forum I should be posting in. I'm posting here, just because the word "Basic" is in the forum name. Any help would be appreciated with the question(s) below, or at least give me the URL to which is the correct forum I should be posting in. Thanks.

OPTION A:

I'm a Delphi programmer with 20+ years experience building database applications for the Microsoft Windows platform. I've never built a telephone app before. However, I have built a digital medical records system using Delphi. I'm also the office manager at the medical clinic where this app runs. We have an Avaya IP Office version 9.1. I would like to build a Microsoft app that can:

- Dial a phone number that is in our database, in a computer app (using a headset), rather than a receptionist having to dial a phone
- Dial a list of phone numbers, one at a time, and allow the receptionist to take control of the call, and clicking "Next" to dial the next number in the list. The Avaya IP phone system is on the same LAN as the client PCs that the app will be on.

How do I get started? Is there an SDK that I need? Does anyone know of a Delphi component that handles the underlying connection plumbing for Avaya? Is there a Delphi sub-community within this Avaya ecosystem?


OPTION B:

Is there a ready-made Microsoft application that runs on a client PC that looks and acts like a phone (using a headset) that my receptionists can use, instead of, or in addition to, the regular Avaya phone on their desk?

I would like to do both A and B if possible.

Thanks in advance for any help you can provide.

Thank you Sadashiv.

OPTION A:

I'm a Delphi programmer with 20+ years experience building database applications for the Microsoft Windows platform. I've never built a telephone app before. However, I have built a digital medical records system using Delphi. I'm also the office manager at the medical clinic where this app runs. We have an Avaya IP Office version 9.1. I would like to build a Microsoft app that can:

- Dial a phone number that is in our database, in a computer app (using a headset), rather than a receptionist having to dial a phone
- Dial a list of phone numbers, one at a time, and allow the receptionist to take control of the call, and clicking "Next" to dial the next number in the list. The Avaya IP phone system is on the same LAN as the client PCs that the app will be on.

How do I get started? Is there an SDK that I need? Does anyone know of a Delphi component that handles the underlying connection plumbing for Avaya? Is there a Delphi sub-community within this Avaya ecosystem?


OPTION B:

Is there a ready-made Microsoft application that runs on a client PC that looks and acts like a phone (using a headset) that my receptionists can use, instead of, or in addition to, the regular Avaya phone on their desk?

I would like to do both A and B if possible.

Thanks in advance for any help you can provide.

I want to develop an end user application for Avaya IP Office 9.1

I'm an experienced Delphi programmer and I've been building database applications for the Microsoft platform for many years, but I have not built an app for a phone system ever.

I need to know how to get started. What forum should I be using? What SDK(s) do I need for my development work on my phone system? Where can I find documentation how to get started? With Delphi I can build a Microsoft app, or a web app, but I want to start with a Microsoft app.

Originally I went to: https://support.avaya.com/forums but the link to the "Application Development Forum" but the link is broken.

Thanks in advance for any help you can provide.