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JTAPI
» Mute and Unmute In JTAPI, 25/11/2021 00:19:11
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Is there any method to handle mute or unmute using JTAPI library?
Or
Is there any other option to handle this mute or unmute in TSAPI function with respect to JTAPI?
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JTAPI
» How to get ACD queue waiting time ?, 05/10/2021 23:52:13
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Can you please tell us , How to get the ACD queue time from JTAPI>
Is this available or not in JTAPI and also please mention if can get it from call events ?
In ACD address got below exception,
Request: a_20060.getQueueWaitTime()
AddressFrame.getQueueWaitTime(): caught MethodNotSupportedException
Message: unsupported by implementation
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JTAPI
» CallInvalid Event Missing in VDN calls, 30/09/2021 07:01:49
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We are monitoring VDNs and found some of the calls not getting call invalid events.
Can anyone tell like in which condition that events are missing?
Or Is there any settings to get it in every type of calls?
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JTAPI
» Consult Transfer and Conference with VDN ,UUI value not found, 24/09/2021 08:31:47
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Yes John, I am looking that only,
Any information passed by IVR to agent.
Not checked in g3trace.
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JTAPI
» Consult Transfer and Conference with VDN ,UUI value not found, 24/09/2021 04:29:17
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Can anyone let us know Is this achievable or not, that UUI data to be found in Consult Transfer and Conference.
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JTAPI
» Consult Transfer and Conference with VDN ,UUI value not found, 17/09/2021 09:01:40
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Thanks John.
I am getting in blind transfer. But not getting in consult
Transfer or conference.
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JTAPI
» Consult Transfer and Conference with VDN ,UUI value not found, 17/09/2021 08:11:17
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We are monitoring VDN in JTAPI. while doing consult transfer or conference call to another VDN did not get any UUI (UserToUserInfo) value
in the second vdn monitored call logs.
Can someone help me this?
Please suggest if any ,
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JTAPI
» Could not meet post conditions, 15/09/2021 01:25:18
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While dialing External number(Mobile Number).
Please help on this above.
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JTAPI
» Could not meet post conditions, 14/09/2021 09:35:48
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While dialing outbound call using call.Connect() got message from AES server
"Could not meet post-conditions of connect()"
Whether we don't know either call is connected or not.
Please describe why this exception got from AES.
AES version 8.1.2
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JTAPI
» Need to know about DistributeCSTAEvent, 10/08/2021 04:24:13
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For all network issue, How to identify which network issue happens respectively?
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JTAPI
» Need to know about DistributeCSTAEvent, 06/08/2021 01:06:00
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Ok Thanks.
Is there any method to get network issue from the AES side?
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JTAPI
» How to get Call ID from AES Jtapi, 06/08/2021 00:58:52
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I follow below code is it the right one to get actual call Id,
((ITsapiCallIDPrivate) te.getCall()).getTsapiCallID())
ConnectionID conn = callInfo.getDeviceHistory()[0].getOldConnectionID()
conn.getCallID();
Is this call Id equals to the CMS call Id ? Is it same for call segment?
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JTAPI
» How to get Call ID from AES Jtapi, 04/08/2021 00:35:01
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How to get Call Id from AES Jtapi ? Which field need to follow for this ?
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JTAPI
» Need to know about DistributeCSTAEvent, 02/08/2021 01:49:21
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Thanks,
Can you tell me this thread is for what purpose? Is this thread running for Provider Connection Status?
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JTAPI
» Need to know about DistributeCSTAEvent, 28/07/2021 23:57:10
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What is the exact meaning of this DistributeCSTAEvent in JTAPI. What does it is prescribed?
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