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^
Messages posted by: chatte
Forum Index » Profile for chatte » Messages posted by chatte
Message
We recently upgraded our Breeze and Smart Call ID but was unable to restore the backup. Is there a way to retrieve the Caller ID mapping from the snapshot? or from the command line? We can power up the snapshot offline
Was able to fixed the tomcat service after updating the Environment variables. But I run to another issue, application is unable to connect to DB.

Data Source test Connection Result:
Connection test failed - The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: No appropriate protocol (protocol is disabled or cipher suites are inappropriate).

App trace:
5/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : GetStartTime
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___ani to complex: session:ani as [+14045663070]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___dnis to complex: session:dnis as [100077]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___mediatype to complex: session:mediatype as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videoheight to complex: session:videoheight as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___aai to complex: session:aai as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___uui to complex: session:uui as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videofps to complex: session:videofps as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___sharedmode to complex: session:sharedmode as [serviceprovider]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videoformat to complex: session:videoformat as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :_sipcallid to simple: _sipcallid as [9b797fa0c22541eb80f80505687cb8a]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videowidth to complex: session:videowidth as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videocodec to complex: session:videocodec as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___protocolname to complex: session:protocolname as [sip]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___channel to complex: session:channel as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___vprdnis to complex: session:vprdnis as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :shareduui___value to complex: shareduui:value as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___protocolversion to complex: session:protocolversion as [2.0]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___calltag to complex: session:calltag as [pdc-aep-mpp-DallasSM-1-2021151153354]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___sessionlabel to complex: session:sessionlabel as [10000026491622475234]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___ucid to complex: session:ucid as [10000026491622475234]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___vpcalledextension to complex: session:vpcalledextension as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :shareduui___id to complex: shareduui:id as [unknown]
31/05/2021 11:33:59:065 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : GetRTID
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - SystemUserID
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for SystemUserID
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - CallingSystemName
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for CallingSystemName
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Assigning [302780] to [TransferNumber]
31/05/2021 11:33:59:065 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : [condition1] Expression [GRGR_CK] Numeric Equal [7]
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Executing DB statement : [{ ? = call dbo.sp_FetchNextIVRRTID;1 ( ?, ?) }]
31/05/2021 11:33:59:159 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : AncError
31/05/2021 11:33:59:175 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : *** Reply for [/HORIZON_MEM_509_V4/AncError] ***
31/05/2021 11:33:59:175 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="07.20.09.04"/>
4:<meta name="runtimecommon-version" content="07.20.09.04"/>
5:<meta name="copyright" content="Copyright (c) 2002-2017, Avaya"/>
6:<form id="AncError">
7:<block>
8:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
9:<audio src="http://dal-epdev-1:8080/HORIZON_MEM_509_V4/data/english/phrases/UnableToProcess.wav">Sorry, we are unable to process your request this time.</audio>
10:</prompt>
11:</block>
12:<block>
13:<submit next="SetUUI?___DDSESSIONID=96E144F7C45E582ED896DF7BD68CFF24%3A%2FHORIZON_MEM_509_V4"/>
14:</block>
15:</form>
16:</vxml>
17:

31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : SetUUI
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : ConvertUUIToHex
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Assigning [Transfer] to [LogData:LastAction]
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Assigning [C8,] to [AAI]
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : StringToHexCharCodes [UUI] to [UUIHex] results in [2c3130303030303236343931363232343735323334]
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Concatenating [UUIHex] to [AAI]
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : MemberTransfer
31/05/2021 11:33:59:222 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : session id:pdc-aep-mpp-2021151153354-20 | HORIZON_MEM_509_V4:MemberTransfer | In DSNP Transfer | TransferNumber : 302780
31/05/2021 11:33:59:222 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : *** Reply for [/HORIZON_MEM_509_V4/MemberTransfer] ***
31/05/2021 11:33:59:222 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="07.20.09.04"/>
4:<meta name="runtimecommon-version" content="07.20.09.04"/>
5:<meta name="copyright" content="Copyright (c) 2002-2017, Avaya"/>
6:<form id="MemberTransfer">
7:<transfer name="MemberTransfer" dest="tel:302780" type="consultation" connecttimeout="10s" aai="C8,2c3130303030303236343931363232343735323334">
8:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
9:<audio src="http://dal-epdev-1:8080/HORIZON_MEM_509_V4/data/english/phrases/TransferMsg.wav">Please hold while we connect you to a customer care Representative</audio>
10:</prompt>
11:<catch event="connection.disconnect.transfer">
12:<assign name="MemberTransfer" expr="try {_event} catch (errMsg) {'undefined'}"/>
13:<submit next="CheckTransferStatus?___DDSESSIONID=96E144F7C45E582ED896DF7BD68CFF24%3A%2FHORIZON_MEM_509_V4" namelist="MemberTransfer" method="get"/>
14:</catch>
15:<filled>
16:<assign name="MemberTransfer" expr="try {MemberTransfer} catch (errMsg) {'undefined'}"/>
17:</filled>
18:</transfer>
19:<block>
20:<submit next="CheckTransferStatus?___DDSESSIONID=96E144F7C45E582ED896DF7BD68CFF24%3A%2FHORIZON_MEM_509_V4" namelist="MemberTransfer" method="get"/>
21:</block>
22:</form>
23:</vxml>
24:

31/05/2021 11:34:04:987 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : GetCHDID
31/05/2021 11:34:04:987 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Executing DB statement : [{ ? = call dbo.sp_FetchNextIVRCHDID;1 ( ?, ?) }]
31/05/2021 11:34:05:034 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : WriteCHD_USEDLogFiles
31/05/2021 11:34:05:034 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Site
31/05/2021 11:34:05:034 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for Site
31/05/2021 11:34:05:034 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:34:05:034 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : Return
31/05/2021 11:34:05:034 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : *** Reply for [/HORIZON_MEM_509_V4/Return] ***
31/05/2021 11:34:05:034 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="07.20.09.04"/>
4:<meta name="runtimecommon-version" content="07.20.09.04"/>
5:<meta name="copyright" content="Copyright (c) 2002-2017, Avaya"/>
6:<var name="_avayaExitReason" expr="''"/>
7:<var name="_avayaExitInfo1" expr="''"/>
8:<var name="_avayaExitInfo2" expr="''"/>
9:<var name="_avayaExitCustomerId" expr="''"/>
10:<var name="_avayaExitPreferredPath" expr="'1'"/>
11:<var name="_avayaExitTopic" expr="''"/>
12:<var name="_avayaExitParentId" expr="''"/>
13:<form id="Return">
14:<block>
15:<exit namelist="_avayaExitReason _avayaExitInfo1 _avayaExitInfo2 _avayaExitCustomerId _avayaExitPreferredPath _avayaExitTopic _avayaExitParentId"/>
16:</block>
17:<catch event="connection.disconnect">
18: <exit namelist="_avayaExitReason _avayaExitInfo1 _avayaExitInfo2 _avayaExitCustomerId _avayaExitPreferredPath _avayaExitTopic _avayaExitParentId"/>
19:</catch>
20:<block>
21:</block>
Java was upgraded to version 8 after that Tomcat service won't start. Already updated the Java setting in OD.
Attached are the logs from aesconnector. We are using SIP connection in AAEP
this is the 1st application we are building using CTI to get callinfo. we keep getting No valid call id in CTI CallInfo operation error, see below trace. not sure what is miising in the configuration

/03/2021 14:23:12:325 DEBUG - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : session id:atl-aep-mpp-2021070192306-20 | SOLUTRAN_Survey_UUI:get_callid | ########################################################## | cticallinfo:callid :
11/03/2021 14:23:12:325 DEBUG - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : CTICommand.execute: encrypted value is HwDm3qgRKlQIySmxcYPy6KWqFbOB0VmhUJZ1iCyv9qw=
11/03/2021 14:23:12:325 DEBUG - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : VariableUtil.getVariableValue: Variable value is
11/03/2021 14:23:12:325 ERROR - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : session id:atl-aep-mpp-2021070192306-20 |
EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: No valid call id in CTI CallInfo operation
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2597)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getCallId(CallInfo.java:89)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getServletNameParams(CallInfo.java:70)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:120)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:228)
at flow.get_callid.executeDataActions(get_callid.java:83)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

11/03/2021 14:23:12:341 ERROR - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : session id:atl-aep-mpp-2021070192306-20 |
EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: No valid call id in CTI CallInfo operation
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2597)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getCallId(CallInfo.java:89)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getServletNameParams(CallInfo.java:70)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:120)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:228)
at flow.get_callid.executeDataActions(get_callid.java:83)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

11/03/2021 14:23:12:341 INFO - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : Capturing exception [javax.servlet.ServletException]. Message [ EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: No valid call id in CTI CallInfo operation
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2597)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getCallId(CallInfo.java:89)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getServletNameParams(CallInfo.java:70)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:120)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:228)
at flow.get_callid.executeDataActions(get_callid.java:83)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
]
11/03/2021 14:23:12:341 ERROR - 205AE726990271B0D25F9918F9490DC7:/SOLUTRAN_Survey_UUI : javax.servlet.ServletException: EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: No valid call id in CTI CallInfo operation
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2597)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getCallId(CallInfo.java:89)
at com.avaya.sce.runtime.connectivity.cti.ir.CallInfo.getServletNameParams(CallInfo.java:70)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:120)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:228)
at flow.get_callid.executeDataActions(get_callid.java:83)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
is this the CTI connector license? Saw this installed in our AAEP WebLM.

VALUE_DD_CTI_LIBRARY
VALUE_DD_IC_LIBRARY
Thank you. For TSAPI license usage, would it be 1 license per call? the flow will include call transfer. And for the CTI Connector license is this for Simulating call in OD? Also, can CTI be used if connection is SIP?
Hi,

We need to capture CallID of a call and insert to UUI SIP header, I see that CTI connector can capture this data. What type of license is needed for the CTI? is it TSAPI?
Hi,

Is it possible in OD to create an application to retain the control for a call after transfer when answered by an external destination? this is to be able to continue the recording of the call. Incoming call will go to IVR then transfer the call to an external destination, call will not be answered by an agent within the network.
Have verified it is JKS format. We also tried to recreate it, same error is encountered. For the other application server, this is working. And we are using the same keystore location Java\jdk1.7.0_05\jre\lib\security\cacerts.jks

Have tried to copy the working keystore and same error.
yes, cacerts.jks keystore was created . Speech application was coded to look for cacerts.jks.
Hi

We an application that checks the keystore for certificate. It is working in appserver1 but is encountering "Failed to load credentials" error in appserver2. Have tried to recreate the keystore and verified that the keystore password is correct. Hope somebody can help on this


08/11/2018 13:15:20:820 DEBUG - 8CD65B6C8AD99E55B85C63527E9D6CC1:/HORIZON_MEM_509 : Collecting [connectivity.ws.beans.service1.WebSvcSearchMember_v3Stub$Config@2dd3e5] from:pConfig
08/11/2018 13:15:20:820 INFO - 8CD65B6C8AD99E55B85C63527E9D6CC1:/HORIZON_MEM_509 : Signing soap message using keystore at C:\Program Files (x86)\Java\jdk1.7.0_05\jre\lib\security\cacerts.jks, alias: 1, provider: SUN, and a password with a length of 7
08/11/2018 13:15:21:133 ERROR - 8CD65B6C8AD99E55B85C63527E9D6CC1:/HORIZON_MEM_509 : Failed opening key store for signing soap message: Failed to load credentials.
08/11/2018 13:15:21:133 ERROR - 8CD65B6C8AD99E55B85C63527E9D6CC1:/HORIZON_MEM_509 : Failed signing envelope: Failed to load credentials.
08/11/2018 13:15:21:133 DEBUG - 8CD65B6C8AD99E55B85C63527E9D6CC1:/HORIZON_MEM_509 : session id:pdc-aep-mpp-2018312181423-17 | HORIZON_MEM_509:CallSearchMemberWS | WS Excetion while calling Search member WS for SSN
Does it mean, when EP plays the TTS message it does not store it in a temporary folder? Like when we use the recording node, it save the audio file in the temp file of the speech application
yes, we need to send back audio to caller. The message needs to be played to caller. Is it possible to save the TTS audio in a location and playback to caller at a later time?
Can we use Text-to-Speech API with Experience Portal 7.0.2?
 
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