Hi,

Thank you for your question.

Our technical team is working on your question. We get back soon.

OK, Good catch

Hi,

Thank you for your question.

I can't reproduce it using iOS Sample App.
SampleApp crashes without NSContactsUsageDescription only if I set LocalContactConfiguration.enabled = YES.
If I set LocalContactConfiguration.enabled = NO, SampleApp works properly.

Please make sure, you set LocalContactConfiguration.enabled = NO before User instance is created.

Hi,

Thank you for your question.

Yuo can use the setPlane and setBounds methods

// set the remote video plane as a child beneath the local video plane
videoPlaneLocal.setPlane(videoPlaneRemote);

Hi,

As you can see here https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/introduction/index.gsp webgateway is mandatory for JS ClientSDK.

Hi,
thank you for your question.

Could you clarify please, what kind of data do you need?

If you are looking for realtime media details, call the ReadAudioDetails of the Call instance. https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/api_refs/html/M_Avaya_ClientServices_Call_ReadAudioDetails.htm

If you are looking for time when call got originally established, access the EstablishedTime property of the Call instance.
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/api_refs/html/P_Avaya_ClientServices_Call_EstablishedTime.htm

Thank you for your question.

This forum is related with Breeze ClientSDK. Using it you can control call for only one user on its side. If you'd like to centrally control calls, please ask your question on Breeze Platform forum.

ClientSDK is a library which allows to implement your own UnifiedCommunication application for Breeze platform. So package doesn't contain any installers. But it contain sample application, you can build.

Unfortunately there are no additional documentation or samples for Client SDK External API interface yet.

Hi Jerry,

Thank you for your question. This forum is not related with One-x communicator. It is for ClientSDK quiestions.

ClientSDK has external API interface, which can be used for smart headset implementation.

Page:
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/developer_downloads/3_3_0_0/index.gsp
Documentation:
https://www.devconnectprogram.com/fileMedia/download/6b9c547e-d651-4638-b0a5-0ad7e9035d58

It is not supported by JS ClientSDK.

Hi Andi,

you can use following code on Android:

URL url = new URL(sourceURI);
DownloadServiceConfiguration downloadConfiguration = new DownloadServiceConfiguration();
downloadConfiguration.setCredentialProvider(new UserCredentialProvider(username, password));
String applicationDir = "";
try{
applicationDir = App.getContext().getApplicationInfo().dataDir + "/";
}
catch (NullPointerException ex){
clientLogger.log("getApplicationInfo trows null pointer exception. Use empty applicationDir string");
}

DownloadWatcher watcher = service.downloadFile(downloadConfiguration, url, applicationDir + destinationDirectory, new DownloadCompletionHandler<File>() {
@Override
public void onSuccess(File file) {
clientLogger.log("Download file is successful. Filename:" + file.getName());
}

@Override
public void onError(DownloadServiceError error) {
if (error != null) {
clientLogger.log("Download file failed. Reason:" + error.toString());
} else {
clientLogger.log("Null error instance");
}
}

});

Hi,
Thank you for your question.

Do you mean ECC is Engagement Call Control?

ClientSDK doesn't expose CallID used in SIP session it is encapsulated by ClientSDK. So unfortunately you can't simply get unique id of call.

The issue is caused by PPM server is unreachable.

2018-01-31 16:25:21.085[16356] ERROR clientsdk::CPocoHTTPSession::CHTTPRequestTask::ExecuteTask[0FB80C80](): Error from http://120.29.225.73/axis/services/PPM: eCONNECTION_TIMEOUT: [code: 0] Timeout: connect timed out: 120.29.225.73:80

Please check server configuration, antivirus/firewall software. There was similar issue earlier, it was gone away without any changes. It was probably caused by maintenance work.

Server team reports that the error seems to indicate that the websocket connection could not be established. It could be that the certificate is not trusted, but it’s not clear what the real problem is without more AADS logs.
You can also try using SSE instead of WebSockets by replacing the URL:
wss://aads.xxx.xxx.xxx.xx/notification/bsid/7a553228-5493-4dfc-832e-66efe899f6e8/notificationChannel/websocket
With:
https://aads.xxx.xxx.xxx.xx/notification/bsid/7a553228-5493-4dfc-832e-66efe899f6e8/notificationChannel/sse

Hi,

Thank you for your question.
Do you mean Avaya Aura® Call Center Elite Multichannel ?