Hi All

Please kindly advice this issue


We rollback from AAOD8.x to AAOD7.2.3 and retest with Same sample App that it work normally.

So it should be issue about return value Webservice on AAOD8.x

ervices/metrics
10/12/2020 01:00:07:732 INFO - C450624C8FC5B513D0BD660D7708C9F5:/WorkAssignmentSelfService : Starting REST web service operation [ServiceMetrics]
10/12/2020 01:00:07:753 DEBUG - C450624C8FC5B513D0BD660D7708C9F5:/WorkAssignmentSelfService : Web Service Request -> https://TTPEAOC-C1.TTPEAINT.NET/services/WAIMRestService/wa/services/metrics
10/12/2020 01:00:07:907 ERROR - C450624C8FC5B513D0BD660D7708C9F5:/WorkAssignmentSelfService : AXISFAULT during web service call: <errorCode>IMREST002</errorCode>
10/12/2020 01:00:07:907 ERROR - C450624C8FC5B513D0BD660D7708C9F5:/WorkAssignmentSelfService : EXCEPTION: <errorCode>IMREST002</errorCode>
10/12/2020 01:00:07:912 ERROR - C450624C8FC5B513D0BD660D7708C9F5:/WorkAssignmentSelfService : session id:TTPEAMPP02-2020344175911-20 | Error processing request
EXCEPTION>
java.lang.Exception: org.apache.axis2.AxisFault: <errorCode>IMREST002</errorCode>
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:130)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:660)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Appli

Hi

I download sample app from link below:-
- https://www.devconnectprogram.com/fileMedia/download/2191c452-b5a2-4d58-a03a-88064a274c20

Hi Wilson

This is sample app that download from https://www.devconnectprogram.com/fileMedia/download/01e6c786-895b-40d5-ae07-fce48f70b094

I just change TTS to Prerecorded voice and use all Sample App: WorkAssignmentSelfService
Data Node: GetServiceMetrics <== Call Webservice


From Avaya Work Assignment Developer Guide

Error Code: IMREST002 Message Validation error. An invalid workId or JSON message body received.

Note: We use
- AAEP8.x
- AOD8.x with Tomcat9.x

Please advice

Best Regards,
Chukiat D>

Hi

We test Oceana Sample App and got error WS Push WAIMRestService/wa/services/metrics and get Return IMREST002
But we use postman and got return normally
{"id":"00001011361606391852","serviceMap":{"1":{"attributes":{"Language":["English"],"Channel":["Voice"],"Service":["SalesSupport"],"Location":["Inhouse"]},"priority":5}}}
Please advice

6/11/2020 06:57:58:275 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : [condition2] Expression [FirstMenuSelection:index] Numeric Greater Than [FirstMenuSelection:size]
26/11/2020 06:57:58:275 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Using SCESession DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 servlet : SelectSecondMenu
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Using SCESession DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 servlet : SetSecondMenu
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Storing :SelectSecondMenu___confidence to complex: SelectSecondMenu:confidence as [1]
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Storing :SelectSecondMenu___inputmode to complex: SelectSecondMenu:inputmode as [dtmf]
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Storing :SelectSecondMenu___interpretation to complex: SelectSecondMenu:interpretation as [1]
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Storing :SelectSecondMenu___noinputcount to complex: SelectSecondMenu:noinputcount as [0]
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Storing :SelectSecondMenu___nomatchcount to complex: SelectSecondMenu:nomatchcount as [0]
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Storing :SelectSecondMenu___utterance to complex: SelectSecondMenu:utterance as [1]
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Storing :SelectSecondMenu___value to complex: SelectSecondMenu:value as [1]
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Assigning [SelectSecondMenu:value] to [SecondMenuSelection:index]
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : [condition1] Expression [SecondMenuSelection:index] Is Empty
26/11/2020 06:57:59:955 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : [condition2] Expression [SecondMenuSelection:index] Numeric Greater Than [SecondMenuSelection:size]
26/11/2020 06:57:59:956 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Using SCESession DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 servlet : BuildServiceMap
26/11/2020 06:57:59:956 DEBUG - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Selected Service value: SalesSupport
26/11/2020 06:57:59:956 DEBUG - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Selected Language value: English
26/11/2020 06:57:59:970 DEBUG - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Service Map Built: {"1":{"attributes":{"Language":["English"],"Channel":["Voice"],"Service":["SalesSupport"],"Location":["Inhouse"]},"priority":5,"rank":null,"resourceCount":null,"minProficiency":null,"maxProficiency":null},"2":{"attributes":{"Language":["TH"],"Location":["Inhouse"],"Channel":["Voice"]},"priority":6,"rank":null,"resourceCount":null,"minProficiency":null,"maxProficiency":null},"3":{"attributes":{"Language":["EN"],"Location":["Inhouse"],"Channel":["Voice"]},"priority":7,"rank":null,"resourceCount":null,"minProficiency":null,"maxProficiency":null},"4":{"attributes":{"Language":["VIP"],"Location":["Inhouse"],"Channel":["Voice"]},"priority":5,"rank":null,"resourceCount":null,"minProficiency":null,"maxProficiency":null}}
26/11/2020 06:57:59:971 DEBUG - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Metrics Request: {"id":"00001011361606391852","serviceMap":{"1":{"attributes":{"Language":["English"],"Channel":["Voice"],"Service":["SalesSupport"],"Location":["Inhouse"]},"priority":5}}}
26/11/2020 06:57:59:972 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Using SCESession DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 servlet : GetServiceMetrics
26/11/2020 06:57:59:972 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : [condition1] Expression [SelectSpecifiedResource:value] String Not Equal [RequestType:RequiredResource]
26/11/2020 06:57:59:972 DEBUG - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Setting Service Metrics Endpoint: https://TTPEAOC-C1.TTPEAINT.NET/services/WAIMRestService/wa/services/metrics
26/11/2020 06:57:59:972 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Starting REST web service operation [ServiceMetrics]
26/11/2020 06:57:59:982 DEBUG - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Web Service Request -> https://TTPEAOC-C1.TTPEAINT.NET/services/WAIMRestService/wa/services/metrics
26/11/2020 06:58:00:006 ERROR - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : AXISFAULT during web service call: <errorCode>IMREST002</errorCode>
26/11/2020 06:58:00:006 ERROR - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : EXCEPTION: <errorCode>IMREST002</errorCode>
26/11/2020 06:58:00:008 ERROR - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : session id:TTPEAMPP02-2020331115701-15 | Error processing request
EXCEPTION>
java.lang.Exception: org.apache.axis2.AxisFault: <errorCode>IMREST002</errorCode>
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:130)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:660)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:459)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:384)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:312)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1454)
at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:133)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:660)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:459)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:384)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:312)
at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1454)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:184)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:660)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:678)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:367)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:860)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1598)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.apache.axis2.AxisFault: <errorCode>IMREST002</errorCode>
at org.apache.axis2.util.Utils.getInboundFaultFromMessageContext(Utils.java:513)
at org.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:368)
at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:414)
at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:225)
at org.apache.axis2.client.OperationClient.execute(OperationClient.java:150)
at org.apache.axis2.client.ServiceClient.sendReceive(ServiceClient.java:533)
at org.apache.axis2.client.ServiceClient.sendReceive(ServiceClient.java:509)
at com.avaya.sce.runtime.connectivity.restws.Axis2RestStub.run(Axis2RestStub.java:187)
at com.avaya.sce.runtime.connectivity.restws.Axis2RestStub.execute(Axis2RestStub.java:154)
at com.avaya.sce.runtime.connectivity.restws.CallService.execute(CallService.java:530)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:228)
at flow.GetServiceMetrics.executeDataActions(GetServiceMetrics.java:91)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
... 58 more

26/11/2020 06:58:00:009 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : HTTP Session lost removing SCESession DC03ECD0AE80DCF5EB39E40B428DEF34
26/11/2020 06:58:00:009 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : SCESession Removed
26/11/2020 06:58:00:009 DEBUG - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : Removing 1 session stack frames.
26/11/2020 06:58:00:009 INFO - DC03ECD0AE80DCF5EB39E40B428DEF34:/WorkAssignmentSelfService_v1 : ** Popped Stack Frame [/WorkAssignmentSelfService_v1]
[root@TTPEAIVRAPP01 log]#

Hi

It is jks file and how to import certificates to a particular truststore file.

Note: This is step to request of customer site
- On Linux Tomcat
- Create JKS file
- Gen request crs file to Root CA Cert
- Root CA Cert issue certificate and import to JKS that created

Please advice

Chukiat D.

Hi

I have questions about detail to add
- root certificate
- chain certificate
for calling https web service

Please advice

Thank you.

Chukiat D.

Hi

OK.

But Does it have any solution for call masking?
I test on sample call mask app, it still hearing DTMF tone.

Please advice.
Thank you.

Thank you.

Hi

CCXML will hold Agent call first and let caller to inbound App for verify TIN and when completed it will return back to ccxml and unold agent.

it seem like call masking, but customer don't need agent join conference during caller input DTMF TIN.

Please advice solution.

THank you.

Chukiat D.

Hi Wilson,

I already look these app, but it have no any node that hold call.
Please advice>

Chukiat D.

Hi

I have question that CCXML Hold session of Agent and let Customer route to VXMLApp in scenario below:-

Caller ==> IVR ==> Queue to Skill Agent xxxx
And Agent xxxx outbound call to IVR CCXML and join conference caller
Before CCXML call inbound VXML App , CCXML Hold Agent XXXX first.

Please advice and sample CCXML App

Best Regards,
Chukiat D

Hi Wilson,

Thank you for information.

I just confuse coz Avaya Mobile self service show that it can convert all AAOD app to mobile Web app.

Best Regards,
Chukiat D.

Hi

Can we convert existed AAOD App to HTML5 Application?
Or we have to write HTML5 Application from beginning.

Please advice.

Best Regards
Chukiat D.

Hi

I have questions about " it is possible to stop a call just as the far-end begins to ring. ".
- Do we have to use JTAPI API or DMCC API?
- Which method to stop a call?
Please advice

Best Regards,
Chukiat D.

Hi Dmitry_Shikulin

Thank you for reply.
This is custom snap-in that deploy on Breeze snap-in via SDK.

Do we have to ask on other forum right?

Please advice.

Thank you.

Chukiat D.

Hi

we custom donotcall snap-in, it have issue that all call pass without block when donotcall snap-in down.
How to handle call when donotcall snap-in down?
Can we block all the call in case donotcall snap-in down?

Do we have to setup on SM or SMGR?

Please advice.

Chukiat D