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Messages posted by: JohnBiggs
Forum Index » Profile for JohnBiggs » Messages posted by JohnBiggs
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can I suggest that you populate an agent-ID with unique values in various target fields and use the SMS test tool that is built into AES to query (display) that agent-ID and find out what the mappings are. The names are not always 1:1, but such a test will show what the mappings are.
It depends on what the application is up to. If you don't care if there is a main device registered, use Independent mode. If you do care, use dependent mode (or independent and pay attention to registration state events - but that then requires a TSAPI license). OR the application can BE the main mode device. It all depends on the type of service you are trying to build.

Do you need to know that there is a main (RTP receiving device) registered? Are you a helper app for a deskphone or softphone? These answers will lead you to what type of registration makes sense for your application.
Open a support request via the www.avaya.com/support portal. Link is at the bottom of the web page.
Confirmed. Only a DMCC license is needed for first party services (button pushes). Note that it maybe difficult for the application to determine success/failure of the CWC input sequence when done through the use of button pushes.
No, a license, either IP_API_A or VALUE_AES_DMCC_DMC must be available, and is consumed when a DMCC device registration is successful.
Denial Codes are helpful to Avaya support team members for diagnostic purposes. In this case AES has mapped the value to the text description which is more informative of what the issue is. AES has provided both the numeric value it received from Communication Manager, and the text description that it maps to (which is stored on AES).

A Dependent mode device MUST have a main mode device registered before it can be registered.
As a legacy fall back if there are no available VALUE_AES_DMCC_DMC licenses, AES checks with Communication Manger to see if any IP_API_A licenses are available. If so the IP_API_A license takes the place of the VALUE_AES_DMCC_DMC license. So assuming you have IP_API_A licenses on Communication Manager (which is highly likely if you have IP stations), then this makes sense to me.
CWC can be entered only if the agent is in After Call Work mode.
In the feature description
https://documentation.avaya.com/bundle/CCEliteFeatureReference_r81x/page/CallWorkCodes.html

If you read all of it, it is clear that CWC can be entered while the agent is on a call with a customer.
"The agent waits for a ready indication or the caller hears the touchtone digits."
"If the agent presses a button or releases the call during digit collection, Communication Manager cancels the CWC entry, turns off the lamp indicator, and clears the phone display."
The reason I asked what you were interested in is that JTAPI can not provide information on all of those scenarios, most are out of scope for the API. So can you be specific about what you are interested in please.
I am not sure what you mean by canceled (I am assuming disconnected/dropped/hung-up).
I feel the answer to your question is in the feature description already.

1. On an ACD call (the call is active)
2. A manual-in agent in the After Call Work (ACW) mode (the call has ended).
3. An auto-in agent in the Pending for ACW (the call is active but is in the pending for ACW state) or Timed ACW mode (the call has ended).
I am not familiar enough with CMS to answer that. However due to conferencing and transfers call-IDs change over the life of a call, so I doubt that in all scenarios they are the same.
What kind of network issue?
More specific examples would be between application and AES, AES and CM, CM and telephony network, issues with a call that was placed? What network are you referring to.
Please review the information in the JTAPI Programmer's guide (https://www.devconnectprogram.com/fileMedia/download/348ba09c-bf6a-414f-b5ed-da78bd3c7715 ) starting on page 36 and the sample code at the top of page 37.

Have you looked at the sample applications in the SDK for examples?
your post lacks clarity. what do you mean "Only when i install same version of VoiceBiometricsService snap-in" same version as what?
Where did you find information indicating you can mix versions?
 
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