Thanks too much for your prompt feedback,
After downloading RTD documentation, I found that the minimum interval is 10 minutes so I won't get real time and the minimum interval will be 10 minutes as per the below book paragraph

[
Each type of statistic is collected in two different ways?interval-to-date and moving window.
The interval used for interval-to-date calculations is user-configurable in 15-minute increments
from 15 minutes to 24 hours. The interval used for moving window calculations is predefined to
be 10 minutes.
]

please tell me if i understood the above information correctly and tell me if there are any other available methods to get real time statistics not 10 or 15 minutes interval

I need to get real time data from CMS through ODBC or any other method, please your support about available methods

I am using DMCC API to develop an application to set Agent Status [ Auto IN, Aux, After Call Work ] and monitor incoming calls to an agent. how may license I need for this application per Agent.

Dears,

I created an application to enable Agent to Login a station and change his status [ Auto in, ACW, AUX ]
I want to know how many licensee my application uses. is it one DMCC license and One Tcapi license ?

kindly find below steps explains how my application works.

1- Open Session.
2- Register 3rd party device.
3- Set Agent State to this device.
4- End Session.

I also wonder if my application would release license used after ending the sessions.

Thanks for your usual support.

Regards,
Mahmoud

Dears,

I am a little confused between functionalists of ACE and AES, does ACE replace AES or what are the main advantage of ACE over AES ...


Thanks for your usual support

Regards,
Mahmoud