The forum is same for native and JS CSDK.

Can you please change title of query to include JS CSDK to help JS team to track issue ?

I am from native CSDK team. This query needs to be looked by JavaScript CSDK team.

Thanks,
Avaya DevConnect Team

Thanks for query.

Are you using JavaScript CSDK or native CSDK ?

Thanks,
Avaya DevConnect Team

Thanks for query.

Are you using JavaScript CSDK or native CSDK ?

Thanks,
Avaya DevConnect Team

Thanks for query.

Are you using JavaScript CSDK or native CSDK ?

Thanks,
Avaya DevConnect Team

Updates
=====

Connected Julio with GME team for resolving sample code queries.

The required doc cannot be attached on this forum.

Do you have mail id to which I can send this doc ?

Meantime you can view following docs:

https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/guide/making_a_video_call.gsp

https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/tech/working_video.gsp

https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/windows/communication/tech/getting_started_video.gsp



Thanks
Pallavi

Thanks for logs.

We are investigating the logs and will get back to you asap.


Can you please check enabling WPF renderer on sample app ?

Hi,

The logs attached have not captured the calls which got established.

The 2 calls were terminated when other party was ringing.

Can you please attach logs for call which is established ?

Thanks
Pallavi

Hi,

I checked with R&D team and they have not seen this issue with recent releases.

To raise bug with R&D, can you please provide following info ?

1) SM trace captured using traceSM with corresponding client log

2) Can you please try disabling direct media on CM and check if issue occurs?

Thanks
Pallavi

Hi,


Thanks for your query. Is it possible for you to provide logs for this issue ?



Thanks,
Avaya DevConnect Team

Hi,

Thanks for info.

Please let me know if development guide and info provided in my previous answer helps or you need any further support on this.

Thanks
Pallavi

Hi,


I did checked with R & D team and they have not seen this issue.

Can you please check and provide the following info ?

1) can you please try checking this issue by disabling Direct media on CM?

2) Can you please provide CSDK version ?

3) Can you please provide SM trace along with client logs?

Thanks
Pallavi

Thanks for query,

Have you checked API documentation for this content e.g ServiceObservingEventArgs Properties or AgentService.CallSupervisor Method ?

Thanks
Pallavi

Thanks.

While I check with R & D teams, can you please try checking this issue by disabling Direct media on CM?

Thanks
Pallavi