Hi Pragyan,
This might be mirrored events. They mainly differ in “originatorEpId”.
I.e. besides the information as e.g. “Your phone starts to ring” there can be the same information for the caller. But there it is with the address of the other side.
They are rather helpful, if you don’t monitor the other side.

Hope that helps
Gerald

Hi Roberto,
The TaskReporting Database is what you're looking for!
Search the support page for something like R10.1.1AvayaIPOfficeContactCenterTaskBasedGuide-Reporting.pdf (or newer)
Thanks,
Gerald

Sorry, no .NET Sample available.

Will .Net be supported?

It's a WebService; the language of the counterpart shouldn't matter ...

The problem is because IPOCC uses 2 way Web Service communication, for .Net Developers it is very diffcult to get the listening web service side interface working

It should be an incoming Web Service (BasicHttpBinding?) in parallel. But afaik this needs extended rights to create.

Thanks,
Gerald

Hi Pragyan,
creating a session is just for authentication. You can use any agent for that.


If it's just an agent logging in, he would use his own credentials.

A monitoring App, working for many agents, would use a separately created 'agent' only for calling 'openAgent'. As a beautiful approach this 'agent' could be named 'WebService' and doesnt need any configuration for voice, email or chat!

Hope that helps

Regards
Gerald

Please try to get in touch with tech support team.

Thanks
Gerald

Hi Imraan,

Sorry, this is not the appropriate forum for IPO in the cloud queries.

Regards
Gerald