You are right, onCallResultNotification is like onStrNumNotification not used.


Regrads,

Werner Stein

You are right, there is no unique id to track between agent group events and topic events.

You can track the call by using the CCK_AgentName task tag:

The WaitingTaskList offers the taskTags field. There is a task tag CCK_AgentName, which contains the Agent name receiving the call:

like CCK_AgentName="Agent02"

Regards,
Werner Stein

AdeelurrehmanFarooqui wrote:Dear Experts.

Kindly suggest, is this possible if we required only 3rd party SIP Phone working on users desk and we perform basic agent operations such as Agent LOGIN, Agent LOGOUT, READY, NOT READY using IPOCC web services.

Further what about non voice contacts, such as chat and email can we handle all on our own application interfaces?

What additional licenses will be required?

Thanks

Dear AdeelurrehmanFarooqui,

I can't give you any guarantee for your 3rd party SIP phones.

Agent operations for all task types are possible with Task WebService (and Directory WebService to get infos about available agents)
Voice and Chat task handling is possible with TaskWS, too.

E-Mail can be done with UMRWS.

About licensing: as long need no Monitoring WebService you don't need any special license. For Monitoring WS you need a Teamleader license in addition.

Regards,
Werner Stein

Hi Rama,

you will get it from onEPTCAlerting event:

From WSC documentation (Task.html):

onEPTCAlerting
endpointToken - nillable; type Token - type UUID with restriction
taskId - nillable; type CCID - type string with restriction pattern([\da-fA-F]{16})
taskConnId - nillable; type CCID - type string with restriction pattern([\da-fA-F]{16})
originatorEpId - nillable; type CCID - type string with restriction pattern([\da-fA-F]{16})
callingAddress - nillable; type EPAddress
...

Hello Pragyan,


If you want to start multiple session you must not use the same EndPointObserver URL.


In your case "http://172.16.2.183:7979/ws/EndpointObserver?wsdl"


The Endpoint have to be unique!


But you don't need to create separate sessions to handle multiple agents, you can simply call openAgent for different Agents on the same session.

Regards,
Werner

Hello olumide,

Sorry, this forum is for IPO Contact Center Web Service Collection retated topics only.

If you need support for other IPO SDKs please raise a IPO support ticket:

https://www.devconnectprogram.com/site/global/products_resources/ip_office/overview/index.gsp
Regards
Werner

Hello varad,

Sorry, this forum is for IPO Contact Center Web Service Collection retated topics only.

If you need support for other IPO SDKs please raise a IPO support ticket:

https://www.devconnectprogram.com/site/global/products_resources/ip_office/overview/index.gsp

Regards
Werner

Hello varad,

Sorry, this forum is for IPO Contact Center Web Service Collection retated topics only.

If you need support for other IPO SDKs please raise a IPO support ticket:

https://www.devconnectprogram.com/site/global/products_resources/ip_office/overview/index.gsp

Regards
Werner

Hi carba97,

Please consult the Avaya Support Forums

Especially the one for Small and Medium Business Communications

Regards,
Werner

Hi Rishav,

The AgentList and the AgentTaskList monitor contains the stConn information. There you will find the field outbound (true = outgoing, fals = incoming):

- stConn - nillable; type StConnMonInfo
@see MonKind#stConn
- connState - nillable; type ConnState - type string with restriction - enum 'Free', 'Initiated', 'Alerting', 'Connected', 'Held', 'BusyTone', 'OutOfService', 'Offered' }
- internal - nillable; type boolean
- outbound - nillable; type boolean
- ACD - nillable; type boolean
- secondCall - nillable; type boolean
- forwarded - nillable; type boolean

Regards,
Werner

Hi Pragyan,

The AgentList and the AgentTaskList monitor contains the stConn information. There you will find the field outbound (true = outgoing, fals = incoming):

- stConn - nillable; type StConnMonInfo
@see MonKind#stConn
- connState - nillable; type ConnState - type string with restriction - enum 'Free', 'Initiated', 'Alerting', 'Connected', 'Held', 'BusyTone', 'OutOfService', 'Offered' }
- internal - nillable; type boolean
- outbound - nillable; type boolean
- ACD - nillable; type boolean
- secondCall - nillable; type boolean
- forwarded - nillable; type boolean

Regards,
Werner

Sorry, this is not the appropriate forum for IPO MGMT API queries.

Hi Pragyan,

For agent teams you can monitor agent list, agent task list and task service factor. There is no easy way to get your information from WSC.

Regards,
Werner Stein

The task tag "IPOTopicCallUCId" contains the origin UCID of the Topic call.

The current UCID is not available.

Regards,
Werner Stein

Sorry, indeed there is no one.

Maybe you can get in touch with tech support team.