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Avaya Client SDK - General
» can't answer over cti returned calls, 28/10/2021 07:18:24
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Hi
We have an issue with the client SDK. If an agent tarnsfers a call with a blind transfer and the 3rd party is not answering the call, the agent can not answer the call when it comes back to him over CTI. We tested this with Avaya Workplace 3.11 and it is not working. We also tested it wiht Avaya Workpalce 3.22. With this version it works. Can you confirm, that shis bug sit fixed wiht the SDK 4.15? If yes kan you tell me with which release of the SDK it was fixed? We hav not found any remark on the release notes.
Thank you and regards
Bruno Schmed
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Avaya Client SDK - General
» We would like to record the QoS results of a call, 22/02/2021 01:43:24
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Hi
I have attached a new set of logs. I hope they are now the ones you are looking for.
Regrads
Bruno
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Avaya Client SDK - General
» We would like to record the QoS results of a call, 18/01/2021 00:39:49
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Hi Vaibhao,
We have configured everything as described on the Nectar DevConnect document. It is working with a J1x hadphone. It is NOT working with the Client SDK. We recieve all data from the hardphone. Unfortunately we do not see any packets from the SDK.
What could be the problem? Do we have any possibility to check if the PPM is loaded from the SDK?
Regrads
Bruno
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Avaya Client SDK - General
» We would like to record the QoS results of a call, 07/01/2021 07:31:29
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Hi Vaibhao,
Thank you for your answer. I will try this out and give you some feedbak if it works. What we allready have is, the configuration on the session managger and the AMS. This works fine. We just only see one way from the AMS to the clients but not the way back.
Regards
Bruno
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Avaya Client SDK - General
» Defining QoS settings on the Client SDK, 23/07/2020 07:56:07
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Hi
We have a clinet developmen on the Client SDK. The client is web based so that we have the web GW involve. sometimes we have problems with the voice and packets are lost on the network. How can we give the QoS settings to the Client and web GW?
Thank you and best regards
Bruno
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