Hi lapatil

Below are the steps for disabling the SRTP on all components:

CM:
change ip-codec-set xx
then remove all the settings in encryption section and only set to 'none'

AAWG:
Go to Security settings -> Session security
Set SIP and SRTP Security Policy to None

AAMS:
Goto System Configuration » Media Processing » Media Security
Set Security Policy to SECURITY DISABLED

SBCE:
Goto Domain Policies > Media Rules
then click on the related rule
click edit and set the Preferred Formats to RTP


I can share the logs. But I can only upload them to sharepoint you provided because customer dont want the IP addresses shared on public forum.


Best regards
Hüseyin

Hi

For anyone experiencing the same problem, I disabled the SRTP across the platform and the issue resolved.

Happy days to everybody
Regards

Hüseyin

Hi
We have problem with calls from webRTC connect mobile (IOS & Android) reference clients.
Calls rings on agent's phone. When agent answers the call mobile application throws error (screenshot attached).
Strangly voice can be heard both ways even application throws error but after few seconds application disconnects.

We have no problem with Javascript reference client. Javascript client can make successful calls.
Looking into traces I can see STUN/TURN communication between Javascript client and SBCE but there is no such communication between mobile clients and SBCE.

Versions:
-WebRTC Connect Client version: 4.0.1 (IOS&Android)
-SM / SBCE: 8.1.3
-AAGW: 3.9.1

I can supply logs & traces upon request.

Regards,

Hüseyin Kalyoncu

Any update on this?

Hi

Sorry for the late response.
I tried to attach AAWG logs but having some error due to large file size.
Please specify any other method to upload logs.

Regards

Hüseyin

Hi

Unfortunately we couldnt catch any useful crash log. As soon as we got one i will share with you.
We have experienced crush with the following devices:

IPhone X - IOS version 13.3.1
IPhone 8 - IOS version 13.2.2


We did not experienced such issue with older CSDK versions

Hi

We experience crashes from time to time. This crash issue happens at iOS CSDK 320.1.0. Unfortunately we could not get any stack trace or any details which can be helpful. Only detail we know is it is happening always in Thread16.

The crash scenario was a bit unusual but we could replicate this scenario and crash many times. The user starts the application and ends the application by swiping up on app switcher screen. If this starting and ending is repeated 5-6 times, app crashes when start to initiates all services. We tried to get a crash report but crash happens in the CSDK and we can not see any details. Screenshot is in the attachment. We are sorry that we can not provide more helpful information.

Hi

We spotted an issue related to call log service in the final CSDK which we received. It seems like a small issue so we hope it resolves quickly.

When a user starts a new call, not matter it is a voice only or video call, if receiver does not answer the call, call log service registers the outgoing call as video call. This may cause some problems in certain cases. So you may examine application log to find the cause easier.

The Scenario: User starts a voice only call (Search for Call[1] to find easier) and ends before receiver answers. Then user starts a video call (Search for Call[2]) and ends it again before receiver answers. When we compare call log service reports, we see that both calls were registered as “eCALL_LOG_SOURCE_TYPE_VIDEO” (Highlighted Red). We highlighted some details in the log record. I hope it helps.

We also included a screenshot which displays two missed calls. As you can see they are both recorded as video calls.

Thanks in advance.

hi

we are using PS version 8.1.0.0.278

Any update on this?

Hi

customer want to use a specific announcement when hold activated on certain calls.
Is there any method to select custom music source/announcement when holding the call?

They are using following for regular hold:

HoldCall holdCall = new HoldCall();
holdCall.setCallToBeHeld(connectionID);

Hi

We have problem with following scenario:

A - calling party (Javascript CSDK)
B - called party (IOS CSDK)

when B declines the call without answering, A does not receive the corresponding SIP message and still ringing.
After 120 seconds A sends CANCEL.


What I observed is that 486 Busy Here message coming from B does not forwarded to AAWG by SM.

hi

is there any update about logout issue?

Hi Andrey

Attachment is the browser log showing call decline issue

Hi

We are testing call scenarios with JavaScript SDK client. One issue we noticed;

When JSDK client is the called party;
if you decline the call on JSDK client AAWG send ringing message after 404 message.
Since SM gets ringing message from AAWG, other party (caller party) plays ring tone indefinetly.

Please see attached SM trace for more details.