Hi Daniely,

Thanks for posting your query on the forum.

Can you help us with the client logs to analyse what's the issue here.

BTW, can you elaborate on which client you are using, what's is configuration I would be more interested in knowing the codecs enabled for it.

Thanks.

Avaya DevConnect Team

Hi Vman,

Thanks for posting the query.

Query 1> Can you provide us with the method/function to update UUI from IX CSDK.

Following is the API provided from CSDK to get the UUI information. But there is no method to set the UUI to CSDK.

CSDK API :- /**
* User-to-User Information (UUI), known as call control UUI data, is
* a small piece of data inserted by an application initiating the session
* and utilized by an application accepting the session.
* The syntax and semantics for the UUI data used by a specific application
* are defined by a UUI package.
*/
@property (nonatomic, readonly) CSUserToUserInformation *userToUserInformation;


Before supporting to other queries let me understand your deployment. Please provide some info on it ( I think, Arturas also asked it already)
1> Whats the VTM device?
2> What do you mean by "the SDK is hosted on web server" ? Is this CSDK or JSCSDK? Do u have any deployment picture, it will help to understand.
3> As I can see from description, you are making a call from browser (chrome, means its JSCSDK based) to VTM device. Have you build the VTM device using the CSDK? Which version you are using in it?
4> Are you making P2P call?
5> Which client is running on the laptop? Is it windows / Mac laptop?

Sorry for many questions, but without understanding its difficult to answer your questions.

Thanks.

Hi Alok,

Thanks for posting the query.

Though this is not a CSDK query and rather looks to be the UI query. Will setup a mail chain to get your query gets resolved.

DevConnect Forum.

Hi Alok,

Thanks for posting your query here. Also we are having a mail chain on this topic going on where Sagar is helping you on the query.
Hence lets have all the update on Mail itself and later we will post the conclusion on this Forum.

Regards,
DevConnect Team

Hi,

Thanks for posting your query on this forum.

We will get back to you on this soon.

Regards,
DevConnect Team

Hi Alex,

Thanks for providing the logs.

From the logs I can see two issues.
1> The Subscription getting sent by client to server to get "Avaya-ccs-profile" notification is getting sent with "Expires=0"
=> Which is causing the subscription to be timeout.

2020-01-22 13:08:30.329 25811-25859/? D/SIP: SENDING 1130 bytes to 210.61.150.29:5061 {

    

    SUBSCRIBE sips:210.61.150.29:5061;transport=tls SIP/2.0

    From: <sips:501031@avaya.com.tw>;tag=a8f590fa-3e6f-4b7b-b57e-001325fa7e36

    To: <sips:501031@avaya.com.tw>;tag=7735893995451796_local.1569991191706_6336284_6413750

    Call-ID: d1c4330c-58d3-4742-ad60-54672029c98a

    CSeq: 4 SUBSCRIBE

    Max-Forwards: 70

    Via: SIP/2.0/TLS 172.19.1.236:42520;branch=z9hG4bK2428de00-6c28-4d4e-99cf-99c2aae41baa

    Supported: eventlist,outbound,replaces

    Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE

    User-Agent: Avaya Communicator Android/3.7.4 (FA-RELEASE41-BUILD.2; Pixel)

    Contact: <sips:501031@172.19.1.236:42520>;+sip.instance="<urn:uuid:b5a28825-cb24-4738-9a0e-eccb5c982f8c>"

    Route: <sips:210.61.150.29:5061;transport=tls;lr;ipcs-line=29227>

    Authorization: Digest realm="avaya.com.tw",nonce="16fcb67f5363ee76a82ff46598a5da23112f8fb40fa",uri="sips:avaya.com.tw",opaque="1234567890abcedef",qop=auth,response="9ed9f1c45335ce8949ac91a3ce70955a",username="501031",cnonce="0f2eae49927a2a279517dae3ffc50e4d",nc=00000011

    Event: avaya-ccs-profile

    Expires: 0

    Accept: application/profile+xml

    Content-Length:     0

The contact provider uses the status of this subscription to change its capabilities. And the above subscription is failed, it changes its capability of update contact to false.

2020-01-22 13:08:30.514 25811-25859/? D/ClientSDK: CContactService::OnContactManagerUpdateContactCapabilityChanged(): Allowed = no  (Not supported)

Now the second problem is,
2> The client shall check the capability of CSDK before calling the functionality. Even though the capability to update contact is false, client is trying to call "update contact".

So, you first need to see why the subscription is going with "Expires=0" it should be "Expires =3600" and then again check the capability of contact service before calling the update contact functionality.

Thanks again for posting your query here, we will be pleased to help you in future. Let us know if you need any further help.

Regards,
DevConnect Team

Hi Alex,

Hope you are doing great.

Have you attached the logs for the query? It would be fast to give proper solution if the logs are available.

Please attach the logs.

Thanks.

DevConnect Team

Hi Alex,

Hope you are doing great.

Let's know the above logs to work on this issue.

There are basically two types of enterprise contacts, Public contact and Private contacts.
Public contacts are the ones which are administered or corporate contacts or which are linked from Active directory.
Private contacts are the personal contact of a user.

Let me know which type of contact you are trying to update. Secondly each contact has a unique value / id, while updating the contact you must provide that value.

Third thing is, the source of contacts. Which server you are using here to get the contacts?

Thanks.

Hi Alex,

Thanks for positing the query on this forum.

Please provide following details to understand the issue properly.

1> Verbose logs covering the operation.

2> Server details. ( Whats the source of contacts)

Regards,
DevConnect Team

Hi Oafifi,

Thanks for posting your query on devconnect.

The methods which are listed under the Apple messages are getting used in the CSDK library while handling the Media interactions. But we have successfully uploaded application building using these APIs on apple store recently approximately on Oct-2019.

Might be the apple app review policy would have changed.. we will check this further and let you know.

Thanks & Regards,
DevConnect Team