Hi team,

I have the following problem: i need to know ACD group to which the agent is logged in.
I tried to get this information using jtapi, but the method Agent.getACDAddress() returns 'null'.
According to post https://www.devconnectprogram.com/forums/posts/list/23001.page, i use AES SMS web service calling submitRequest method with model 'StationStatus' and operation 'status' for specific agent and it works, it returns his status, but there is a problem that the maximum number of sessions that SMS allows open on a single Communication Manager is 5. So, due to this limitation, for some calls SMS service call failed. Is there some common model with method for getting information about all logged in agents by ACD groups that can be called, for example, once a day, to get this information for all agents in ACD groups?

Thanks!

Hi. In jtapi docs i've found an Agent class and there is a method called getACDAddress. Isn't it what i been looking for? In Exerciser i create a terminal instance and get associated agent with this terminal by getAgents() method. Then in Agent instance I can correctly get agentID and State, but when i call getACDAddress(), method returns null value. I can't figure out why.

Dear team,
How can I receive an ACD skill group in which some number is exist using jtapi. For example, I can get it by SMS (with input field Extension, in the answer skill is in ACD_Grp field). Can I do something like that using JTapi?

Thx.

Dear team,
How can I receive an ACD skill group in which some number is exist. For example, I can get it by SMS (ACD_Grp). Can I find something like that using JTapi?

Thx.