Messages posted by SABIN

Message
[+] Avaya Aura Contact Center APIs » Looking for an option / solution to view the call queue and pick up that call if needed (Aura/AIC/Elite)., 23/05/2022 08:06:34 » Go to message
The customer has Avaya Aura with AIC-Elite and CMS. New Requirement: Supervisor should be able to view the call queue and pick up that call if needed. Any recommended solution/enhancement to meet that requirement?

[+] DMCC APIs » Realtime Forward of Customer Stream - DMCC API in AURA R8.1.3, 25/11/2021 02:14:42 » Go to message
Hi, We have an existing recorder (ACR 15.2) currently running connected to Aura 8.1.3 to record Avaya Agents / Phones (Remote Workers / Hardphones). Is there a possibility to forward customer stream using DMCC Multi-registration and by using DMCC API to a 3rd party Application without affecting the existing recorders operations? Have any done such solutions?

[+] DMCC APIs » To Forward Customer Stream In Realtime To A 3rd party API in AURA R 6.3, 25/11/2021 01:58:50 » Go to message
Hi, We have a couple of recorders (ACR 15.2) currently running connected to Aura 6.3. And Records Avaya Agents / Phones (Remote Workers / Hardphones). PRI Trunks via G45O Gateways. Is there a possibility to forward customer stream in real-time using DMCC Multi-registration and using Selective Stream to a 3rd party API without affecting the existing recorders' operations? Have any done such solutions?

Go to:

Avaya Experience Platform