Thanks John!

Hello John,
we have downloaded the latest JTAPI Client as recommended by you.

Can you please verify the customer setup so that we are sure this is supported by the JTAPI Client 10.1.3.1.0.17

AES 8.1.3.8
CM 8.1.3.3.0.890.27564

Kind Regards, Dirk

All,
we have a customer using our softlclient based on the JSDK Framework.
Beside our client he is using a hardphone at the same time.

After sending a CallDenial command the hardphone is still ringing.
Is there a way to send a 603 code - Decline - so that the hardphone is also stopping to ring?

If not, is this on the roadmap?

Dirk

Hello Arturas,
we have taken some Wireshark Traces - see attachement

As we can see the traffic from the AAMS to the CSDK Client is tagged with 46 - QoS Enabled
But traffic from the CSDK Client to the AAMS is not tagged, so QoS not enabled

Any hint how to enable QoS from CSDK Client to the AAMS?

Thanks

Hello Evgeny,
we had once the issue that we got a 502 Bad Gateway from the AAWG as the memory has benn 100% consumed.
Also we have the impression, that from time to time requests are coming to slow from the AAWG or missing.

Dirk

Hello Arturas,
thanks for your feedback - is there a way to define / set the QoS within the SCDK - or can we set this on the PC / Browser level?

Dirk

All,
we are facing inssues with the AAWG at a customer installation running frequently into memory issues (up to 100% consumed).
We have installed AAWG 3.8.1.1 in Profile 1.

As a first resolution we have given additional memory and CPU as defined for profile 2.
This help for about 24 hours, now we are back with the memory issues.

We have about 25-30 agents with around 2000 calls between 7:30 – 16:30

Any idea?
Dirk

All,
is there a way to define the Quality of Services within the JS CSDK?
Or is that an option that must be defined within the Webgateway?

Thanks for your feedback
Dirk

All,
we have an issue within a customer installation where the Mediaserver / Webgateway is not sending a ringback when we are dialing another extension.

Within the Optim Trunk between CM and ASM the value "Initial Ip-IP Direct Media" is enabled.
As soon as we disable this option we are getting a ringback.

Does the AAWG support Early Media?

Thanks
Dirk

Hello JS CSDK Team
we are using the method call.getUserToUserInfo().getUCID() within the JS CSDK to get the UCID of a call.
Working fine in our lab.

For some reason this entry is empty within a given customer installation.
Can you please give us some information how this can be enabled?

AVAYA partner who is maintaining the system has no idea.

Thanks
Dirk

Hello JS CSDK Team,
can you please step in?

Ok, how can we move this to team in charge?

Any update?

We are using the JavaScript CSDK

All,
we are using the method call.getUserToUserInfo().getUCID() to get the UCID of a call.
Working fine in our lab.

For some reason this entry is empty within a given customer installation.
Can you please give us some information how this can be enabled?

AVAYA partner who is maintaining the system has no idea.

Thanks
Dirk