Hi Experts,

Our problem is that we have the PAVB00226 issue repetitively happening, sometimes along with the error PAVB00227 on the EPM, hundreds of times a day. As we have a lot of calls that looks bad in the EPM log viewer.

The environment:
DSS with ICR, controlled by ABRE. We have several external applications started by the DSS application.

I attached a log file from the MPP for a session which had both errors.
The DSS log does not show any errors, no exception, anything , the error comes only in the MPP/EPM logs.

Can you let me know how this error can happen, how the socket connection timeout is set?

Thanks in advance for any help!
Attila

Hi All,

We have the following problem:
DSS version 2.9.3.2, NGINX enabled as per DSS documents
We are using Load Balancer, and only secure communication is allowed
AAEP application configuration is using the DSS secure port, 444 which basically is routed to port 8944 by the NGINX

Application URL in AAEP: https://dss-flow.pre.voip2.grpinf.net:444/dss-flow-app-icr/Start

The flow starts well but at the point where RDM/RAM module is started by the DSS flow we have an issue (badfetch), because the port is changing to the non secure port, 8944, and that is not allowed by the LB to go through, please see the traces below

2021-11-22 14:51:04.709 GMT+0000 [http-bio-8944-exec-10] INFO dss-flow-app-icr - B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr : Using SCESession B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr servlet : Rdm
2021-11-22 14:51:04.709 GMT+0000 [http-bio-8944-exec-10] DEBUG dss-flow-app-icr - B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr : Module Local Call to : [RDM/Start]
2021-11-22 14:51:04.709 GMT+0000 [http-bio-8944-exec-10] INFO dss-flow-app-icr - B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr : ** Pushed Stack Frame [/RDM]
2021-11-22 14:51:04.709 GMT+0000 [http-bio-8944-exec-10] DEBUG dss-flow-app-icr - B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr : request url copy is [http://dss-flow.pre.voip2.grpinf.net:8944/flow-engine/Rdm]
2021-11-22 14:51:04.709 GMT+0000 [http-bio-8944-exec-10] DEBUG dss-flow-app-icr - B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr : location is [/RDM/Start?___DDSESSIONID=B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr]
2021-11-22 14:51:04.709 GMT+0000 [http-bio-8944-exec-10] DEBUG dss-flow-app-icr - B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr : redirecting to [http://dss-flow.pre.voip2.grpinf.net:8944/RDM/Start?___DDSESSIONID=B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr]
2021-11-22 14:51:04.715 GMT+0000 [http-bio-8944-exec-1] INFO dss-flow-app-icr - B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr : Using SCESession B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr servlet : ErrorToICR
2021-11-22 14:51:04.715 GMT+0000 [http-bio-8944-exec-1] INFO dss-flow-app-icr - B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr : ** Popped Stack Frame [/RDM]
2021-11-22 14:51:04.715 GMT+0000 [http-bio-8944-exec-1] INFO dss-flow-app-icr - B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr : Assigning [GENERIC_ERROR] to [SSAFlowResult:result]
2021-11-22 14:51:04.715 GMT+0000 [http-bio-8944-exec-1] INFO dss-flow-app-icr - B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr : Using SCESession B04A307EB6E0892779802D31395AFFB7:/dss-flow-app-icr servlet : ReturnToICR

If I check the OD scert jar file I can see that the line URL is got from the:
mySession.getTraceOutput().writeln(1, "request url copy is [" + mySession.getRequestCopyURL() + "]");
line, which means that the
mySession.getRequestCopyURL()
provides the wrong URL with the wrong port.

Can that be because of the NGINX? Do you have some idea how to solve this?

Many thanks in advance
Attila

Hi,

Thanks for reply!

There is nothing special about this OD project.

I assume you asked me to check the
Resource/Text File Encoding?

That is set to UTF8.

Thanks,
Attila

Hi Experts,

I have an interesting issue, when exporting the same OD applicaiton on different PCs. If I export in my OD everything works fine, if the customer exports it we have the following error:

Unable to load VoiceXML DTD. XML parsing error from DOM. System Id: oceana-End?___DDSESSIONID=51E1596843674AA3D31E39A358CF6114%3A%2FBMF_Transfer_GW, in Line 135, at Column 116, Exception Message: whitespace expected, File Content: <?xml version="1.0" encoding="UTF-8"?>.<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="de-de">.<meta name="author" content="Avaya Aura Orchestration Designer"/>.<meta name="runtime-version" content="07.23.08.01"/>.<meta name="runtimecommon-version" content="07.23.08.03"/>.<meta name="copyright" content="Copyright (c) 2002-2019, Avaya"/>.<script>.function getnbest( item, nbest ) {. var len = application.lastresult$.length;. var result = "";. . if ( len > nbest) {. len = nbest;. }. for (var i = 0; i < len; i++) {. if (i > 0) {. result += " |";. }. var temp = "application.lastresult$[" + i + "]." + item;. result += extractprops( "", eval(temp));. }. return result;.}..function getnbestnmni( item, nbest ) {. var len = application.lastresult$.length;. var result = "";. . if ( len > nbest) {. len = nbest;. }. for (var i = 0; i < len; i++) {. if (i > 0) {. result += " |";. }. result += item;. }. return result;.}..function extractprops ( parent, obj ) {. var prop, name, result = "";. var count = 1;. if ( typeof ( obj ) == "object" ) {. for ( prop in obj ) {. name = parent + prop;. if ( typeof ( obj [ prop ] ) == "object" ) {. result += extractprops( name+".", obj [ prop ] );. } else {. if (count == 1) {. result = obj [ prop ];. } else {. result += " " + obj [ prop ];. }. }. count = count + 1;. }. } else {. if (obj == undefined ) {. result += "undefined";. } else {. r

Session=brzc8aaep1-2020318101016-7

The difference what I can see is the language of the Windows, mine is English the customer has German windows. Is there any requirement for the language of the Windows? Could that impact the generated VXML code?

Hi Team,
I have a wsdl, which seems to be correct, checked with several methods.
While I am trying to import into OD, it gives me the error in the subject. I tried with axis1.4 and axis2 also, the same problem occurs. I tried with DD 5.1, and the result was the same.

Please find below the wsdl:
<?xml version="1.0" encoding="UTF-8"?>
<wsdl:definitions targetNamespace="urn:GovOutReach/PerOrgLocDetails"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"
xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/"
xmlns:tns="urn:GovOutReach/PerOrgLocDetails">
<wsdl:types>
<xsd:schema elementFormDefault="qualified"
xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<xsd:element name="PerOrgLocDetailsRequest">
<xsd:complexType>
<xsd:sequence>
<xsd:element ref="SearchType" minOccurs="1" maxOccurs="1"/>
<xsd:element ref="PersonCount" minOccurs="0" maxOccurs="1"/>
<xsd:element ref="LocationId" minOccurs="0" maxOccurs="1"/>
<xsd:element ref="CountryName" minOccurs="0" maxOccurs="1"/>
<xsd:element ref="StateProvName" minOccurs="0" maxOccurs="1"/>
<xsd:element ref="PersonSSO" minOccurs="0" maxOccurs="1"/>
<xsd:element ref="HopLevel" minOccurs="0" maxOccurs="1"/>
<xsd:element ref="PersonType" minOccurs="0" maxOccurs="1"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="SearchType" type="xsd:string"/>
<xsd:element name="PersonCount" type="xsd:integer"/>
<xsd:element name="LocationId" type="xsd:string"/>
<xsd:element name="CountryName" type="xsd:string"/>
<xsd:element name="StateProvName" type="xsd:string"/>
<xsd:element name="PersonSSO" type="xsd:string"/>
<xsd:element name="HopLevel" type="xsd:string"/>
<xsd:element name="PersonType" type="xsd:string"/>
<xsd:element name="PerOrgLocDetailsResponse">
<xsd:complexType>
<xsd:sequence>
<xsd:element ref="PerOrgLocDetails" maxOccurs="unbounded"/>
</xsd:sequence>
</xsd:complexType>
</xsd:element>
<xsd:element name="PerOrgLocDetails">
<xsd:complexType>
<xsd:all>
<xsd:element ref="PersonCount" minOccurs="0"/>
<xsd:element ref="LocationId" minOccurs="0"/>
<xsd:element ref="RegionName" minOccurs="0"/>
<xsd:element ref="CountryName" minOccurs="0"/>
<xsd:element ref="StateProvName" minOccurs="0"/>
<xsd:element ref="CityTownName" minOccurs="0"/>
<xsd:element ref="PostalCode" minOccurs="0"/>
<xsd:element ref="StreetName" minOccurs="0"/>
<xsd:element ref="LocationCode" minOccurs="0"/>
<xsd:element ref="Longitude" minOccurs="0"/>
<xsd:element ref="Latitude" minOccurs="0"/>
<xsd:element ref="BusinessName" minOccurs="0"/>
<xsd:element ref="BusinessId" minOccurs="0"/>
<xsd:element ref="LastName" minOccurs="0"/>
<xsd:element ref="MiddleName" minOccurs="0"/>
<xsd:element ref="FirstName" minOccurs="0"/>
<xsd:element ref="FullName" minOccurs="0"/>
<xsd:element ref="SSOId" minOccurs="0"/>
<xsd:element ref="JobTitle" minOccurs="0"/>
<xsd:element ref="Function" minOccurs="0"/>
<xsd:element ref="DialComm" minOccurs="0"/>
<xsd:element ref="OutsideNumber" minOccurs="0"/>
<xsd:element ref="CellPhone" minOccurs="0"/>
<xsd:element ref="EMail" minOccurs="0"/>
<xsd:element ref="Fax" minOccurs="0"/>
<xsd:element ref="HopLevel" minOccurs="0"/>
<xsd:element ref="PersonType" minOccurs="0"/>
<xsd:element ref="GEHRFirstName" minOccurs="0"/>
<xsd:element ref="GEHRLastName" minOccurs="0"/>
<xsd:element ref="GEHRIndustryGroup" minOccurs="0"/>
<xsd:element ref="GEHRBusinessSegment" minOccurs="0"/>
<xsd:element ref="GEHRBusinessUnit" minOccurs="0"/>
<xsd:element ref="GEHRDepartment" minOccurs="0"/>
</xsd:all>
</xsd:complexType>
</xsd:element>
<xsd:element name="RegionName" type="xsd:string"/>
<xsd:element name="CountryName" type="xsd:string"/>
<xsd:element name="StateProvName" type="xsd:string"/>
<xsd:element name="CityTownName" type="xsd:string"/>
<xsd:element name="PostalCode" type="xsd:string"/>
<xsd:element name="StreetName" type="xsd:string"/>
<xsd:element name="LocationCode" type="xsd:string"/>
<xsd:element name="Longitude" type="xsd:string"/>
         <xsd:element name="Latitude" type="xsd:string"/>
         <xsd:element name="BusinessName" type="xsd:string"/>
         <xsd:element name="BusinessId" type="xsd:string"/>
         <xsd:element name="LastName" type="xsd:string"/>
         <xsd:element name="MiddleName" type="xsd:string"/>
         <xsd:element name="FirstName" type="xsd:string"/>
         <xsd:element name="FullName" type="xsd:string"/>
         <xsd:element name="SSOId" type="xsd:string"/>
         <xsd:element name="JobTitle" type="xsd:string"/>
         <xsd:element name="Function" type="xsd:string"/>
         <xsd:element name="DialComm" type="xsd:string"/>
         <xsd:element name="OutsideNumber" type="xsd:string"/>
         <xsd:element name="CellPhone" type="xsd:string"/>
         <xsd:element name="EMail" type="xsd:string"/>
         <xsd:element name="Fax" type="xsd:string"/>
         <xsd:element name="HopLevel" type="xsd:string"/>
         <xsd:element name="PersonType" type="xsd:string"/>
         <xsd:element name="GEHRFirstName" type="xsd:string"/>
         <xsd:element name="GEHRLastName" type="xsd:string"/>
         <xsd:element name="GEHRIndustryGroup" type="xsd:string"/>
         <xsd:element name="GEHRBusinessSegment" type="xsd:string"/>
         <xsd:element name="GEHRBusinessUnit" type="xsd:string"/>
         <xsd:element name="GEHRDepartment" type="xsd:string"/>
</xsd:schema>
</wsdl:types>
<wsdl:message name="PerOrgLocDetailsRequestMsg">
<wsdl:part name="PerOrgLocDetailsRequest" element="PerOrgLocDetailsRequest">
</wsdl:part>
</wsdl:message>
<wsdl:message name="PerOrgLocDetailsResponseMsg">
<wsdl:part name="PerOrgLocDetailsResponse" element="PerOrgLocDetailsResponse">
</wsdl:part>
</wsdl:message>
<wsdl:portType name="PerOrgLocDetailsPortType">
<wsdl:operation name="PerOrgLocDetails">
<wsdl:input message="tns:PerOrgLocDetailsRequestMsg">
</wsdl:input>
<wsdl:output message="tns:PerOrgLocDetailsResponseMsg">
</wsdl:output>
</wsdl:operation>
</wsdl:portType>
<wsdl:binding name="PerOrgLocDetailsSOAPBinding" type="tns:PerOrgLocDetailsPortType">
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
<wsdl:operation name="PerOrgLocDetails">
<soap:operation soapAction="urn:GovOutReach/PerOrgLocDetails:PerOrgLocDetailsPortType:PerOrgLocDetailsRequest"/>
<wsdl:input>
<soap:body use="literal"/>
</wsdl:input>
<wsdl:output>
<soap:body use="literal"/>
</wsdl:output>
</wsdl:operation>
</wsdl:binding>
<wsdl:service name="PerOrgLocDetailService">
<wsdl:port name="PerOrgLocDetailsPort" binding="tns:PerOrgLocDetailsSOAPBinding">
<soap:address location="http://dev.esb.corporate.ge.com/ws/soap/getperorglocdetails"/>
</wsdl:port>
</wsdl:service>
</wsdl:definitions>

And the exact error which I have:
Unable to access WSDL in URL file:///E:\Avaya\genpact\PerOrgLocDetailsWS.wsdl. You may need to configure a proxy in the Orchestration Designer preferences, or the WSDL file is invalid.
java.io.IOException: Element GEHRBusinessUnit is referenced but not defined.

Can you please check if the problem is in the OD? It seems to be a very simple and correct wsdl. Do you have some idea how can I import the wsdl in my project?

Thanks in advance,
Attila

Hi,
I have the following question:
I would like to have several link elements set in the app root, for example shortcuts, like *100 go to agent transfer. These are set in an external grammar.
In prompts i would like to use grammars for simple digit inputs, like 1,2,3. These are external grammars, as well.

The problem is that in the prompt element, if the link element is active or the modal is not set to true, the simple grammar is not recognized immediately, I mean it waits a lot more to recognize the input.
If the simple grammar is set to modal, the application returns immediatelly the result of the input, after pressing the 1.

Do you have maybe any recommendations for such functionality? Is this possible?

Thanks in advance,
Attila

Thanks!
It is inside the project's lib directory, not the tomcat lib. I checked it on the test application server and the problem is the same.
I tried to change the application in order to use axis 1.4 instead of axis 1.3, but I am having org.apache.xml.soap_xml.MapItems classNotFound exception. If I commented out the line where that classNotFound exception was caught, there was no problem, so I exported it, and tried with it. But the problem was still the same. How could this happen that the axis 1.3 it is not part of the app, but the problem is still the same.

Thanks for your help, I am really in trouble,
Attila

Hi Michael,

Thanks, but this is on the tomcat side, so the VP web service cannot be called, because of this error, that is why i thought this is not related to the VP itself.
The system worked well, until we deployed a new application, which uses axis 1.3.
Do you think it is possible that the problem is related to the axis?

Thanks,
Attila

Hi,

I have a problem in the vpapplog in a VP 5., tomcat, DD 5 environment.
The error in the application is the following:

2012-11-28 12:14:21,318 36791758 [VPBatchLogWriterThread: https://10.239.184.134/axis/services/VPReport4] ERROR - BatchLogWriter:logBatch() - Caught Remote Exception FAILED with error: ; nested exception is:
   java.lang.ClassCastException: org.apache.axis.transport.http.CommonsHTTPSender cannot be cast to org.apache.axis.Handler to log entry size: 506 to URL: https://10.239.184.134/axis/services/VPReport4 from AE server: nzipt007 First SID: uzipt003-2012333111111-11 Last SID: uzipt003-2012333110721-21
AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString: java.lang.ClassCastException: org.apache.axis.transport.http.CommonsHTTPSender cannot be cast to org.apache.axis.Handler
faultActor:
faultNode:
faultDetail:
   {http://xml.apache.org/axis/}stackTrace:java.lang.ClassCastException: org.apache.axis.transport.http.CommonsHTTPSender cannot be cast to org.apache.axis.Handler
   at org.apache.axis.deployment.wsdd.WSDDTargetedChain.makeNewInstance(WSDDTargetedChain.java:157)
   at org.apache.axis.deployment.wsdd.WSDDDeployableItem.getNewInstance(WSDDDeployableItem.java:274)
   at org.apache.axis.deployment.wsdd.WSDDDeployableItem.getInstance(WSDDDeployableItem.java:260)
   at org.apache.axis.deployment.wsdd.WSDDDeployment.getTransport(WSDDDeployment.java:410)
   at org.apache.axis.configuration.FileProvider.getTransport(FileProvider.java:257)
   at org.apache.axis.AxisEngine.getTransport(AxisEngine.java:332)
   at org.apache.axis.client.AxisClient.invoke(AxisClient.java:163)
   at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
   at org.apache.axis.client.Call.invoke(Call.java:2767)
   at org.apache.axis.client.Call.invoke(Call.java:2443)
   at org.apache.axis.client.Call.invoke(Call.java:2366)
   at org.apache.axis.client.Call.invoke(Call.java:1812)
   at com.avaya.vp.applog.client.VPReport4SoapBindingStub.reportBatch(VPReport4SoapBindingStub.java:177)
   at com.avaya.vp.applog.client.BatchLogWriter.logBatch(BatchLogWriter.java:230)
   at com.avaya.vp.applog.client.BatchLogWriter.run(BatchLogWriter.java:129)

   {http://xml.apache.org/axis/}hostname:nzipt007

java.lang.ClassCastException: org.apache.axis.transport.http.CommonsHTTPSender cannot be cast to org.apache.axis.Handler
   at org.apache.axis.AxisFault.makeFault(AxisFault.java:101)
   at org.apache.axis.client.AxisClient.invoke(AxisClient.java:216)
   at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
   at org.apache.axis.client.Call.invoke(Call.java:2767)
   at org.apache.axis.client.Call.invoke(Call.java:2443)
   at org.apache.axis.client.Call.invoke(Call.java:2366)
   at org.apache.axis.client.Call.invoke(Call.java:1812)
   at com.avaya.vp.applog.client.VPReport4SoapBindingStub.reportBatch(VPReport4SoapBindingStub.java:177)
   at com.avaya.vp.applog.client.BatchLogWriter.logBatch(BatchLogWriter.java:230)
   at com.avaya.vp.applog.client.BatchLogWriter.run(BatchLogWriter.java:129)
Caused by: java.lang.ClassCastException: org.apache.axis.transport.http.CommonsHTTPSender cannot be cast to org.apache.axis.Handler
   at org.apache.axis.deployment.wsdd.WSDDTargetedChain.makeNewInstance(WSDDTargetedChain.java:157)
   at org.apache.axis.deployment.wsdd.WSDDDeployableItem.getNewInstance(WSDDDeployableItem.java:274)
   at org.apache.axis.deployment.wsdd.WSDDDeployableItem.getInstance(WSDDDeployableItem.java:260)
   at org.apache.axis.deployment.wsdd.WSDDDeployment.getTransport(WSDDDeployment.java:410)
   at org.apache.axis.configuration.FileProvider.getTransport(FileProvider.java:257)
   at org.apache.axis.AxisEngine.getTransport(AxisEngine.java:332)
   at org.apache.axis.client.AxisClient.invoke(AxisClient.java:163)
   ... 8 more

Thanks in advance,
Attila Mathe

Hi Fergus,

Thanks for your help!
Meanwhile the customer changed the driver dll, and now the stored procedure is working well.

Thanks for your answer, Fergus!
This is totally inside the AACC. I mean the DB2 odbc driver was installed by the customer. In the Database wizard of the AACC I added the data source, which seems to be fine (tested and said it is successfull)
On the next sreen where the SQL should be added i entered the sql statement with the parameters filled with some test data, and pressed the test button. The wizard said, that everything was successfull, but there is no data returned.
The same SQL statement was called, with the same data from an excel, and it returned valid data.

That is why I thought that I should ask you, if you can help me how the stored procedures are called from the AACC.

Thanks,
Attila

Hi,
I have a problem calling a DB2 stored procedure from the wizard. It always sais NODATA. After checking the log file it sais:
2012-08-28 11:13:13.514 0    WARN    [4204] Executing an SQL statement...!!
2012-08-28 11:13:13.514 0    WARN    [4204] [ODBC] Statement for execution:: size(54) - call qgpl.getcallagaindata('38488000','0066858762216')
2012-08-28 11:13:13.534 0    WARN    [4204] Execute the SQL statement - Successful.
2012-08-28 11:13:13.534 0    WARN    [4204] Some ODBC call failure. Check error string.
2012-08-28 11:13:13.534 0    WARN    [4204] SQL State: 24000; Error Text: [IBM][System i Access ODBC Driver]Invalid cursor state.
2012-08-28 11:13:13.534 0    WARN    [4204] Free the handle for the statement.
2012-08-28 11:13:13.534 0    WARN    [4204] executeSQL completed successfully..

However the stored procedure can be called from excel on the same server.

The customer asks (which I think is programmed inside HDX, so I don't know the answer):
if it is a prepare statement, or executeimmidiate or ?

And is the sqlstate 24000 returned from the call statement, or from for instance a closecursor statement ?

Thanks in advance for your advices,
Attila Mathe

Hi,

Is it possible to change the vdu fields runtime? I checked a lot of forum threads, and did not found an answer.

My problem is that the vdu fields which should be passed, are coming from an external source, and I would like to use them without adding all possible filed values to the vdu variable.
Is it possible to change the fields of a complex variable runtime?

Thanks in advance,
Attila

Hi Guys,
I have the following situation:
The customer has an AIR. They are starting the application with a VXML application which runs on the AIR. The application calls a TAS application for CTI information, and passes the CTI information with the URL to an external application which runs on a websphere app server (not DD).
On the end of the call the same situation is happening, the external application calls a local vxml, which calls a TAS script for transfer the call, while gets the target VDN and a session id from the VXML.
Now they would like to upgrade to VP, but they would like to keep their existing VXML solution.
My questions are the following:
- is there any way to call the cticonnector from an external application, with some URL?
- if not. what would be your suggestion to pass data between an external application and a DD application? (DB or configurable application variables?)

Thanks in advance,
Attila

Hi,
I have a question regarding terminating character in DD. The platform is an AIR 4. The application is developed in DD. There is a menu which should accept all possible keys (1-9,*,#) but if the # is selected the system treats as a terminating character, and ignores it.
My question is that is it possible to have a menu without any terminating character? The application works well on VP.
Thanks for your help!
Attila