any idea why ccxml code ported over from an old voice portal that distinguishes between a machine and a live_voice would fail to see the call classification on the AEP 6.1?
Calls are all recognized as live_voice, or else not recognized at all so dialog does not start.
Extensive delay in receiving call classification, leading many calls to be disconnected.
Avaya-provided sample code which was implemented in the past was altered to allow for new classification of start_of_voice.
Please advise as to recommended delays and timeouts when launching outbound call with createcall, and also please explain if Enhanced Call Classification needs to be added as an option in the AEP 6.1 or if it is there by default.
Here is the relevant section of code:
<!-- STATE: makeoutcall
call the first number in the list.
-->
<transition event="make.outcall" state="makeoutcall">
<var name="hints" expr="new Object();"/>
<assign name="hints.enable_call_classification" expr= "true"/>
<assign name="hints.call_classification_timeout" expr= "45000"/>
<createcall dest="currentPhoneNumber"
connectionid="currentConnId"
timeout="75000"
hints="hints" />
</transition>
<!-- STATE: makeoutcall
is this next transition really used or is it for conferencing
-->
<transition event="connection.connected" state="makeoutcall" >
<log expr="'-- ' + event$.name +' -- [' + state +']'"/>
<!-- Do nothing -->
</transition>
<transition event="connection.progressing" state="makeoutcall" >
<log expr="'-- ' + event$.name +' -- [' + state +']'"/>
<!-- Do nothing -->
</transition>
<transition event="connection.signal" state="makeoutcall" >
<log expr="'-- ' + event$.name +' -- [' + state +']'"/>
<log expr="' eventdata... \n' + objectToString(event$)"/>
<assign name="call_classification" expr="event$.info.callprogress"/>
<log expr="'-- connection.signal in makeoutcall now check callprogress' + objectToString(state)"/>
<if cond="event$.info.callprogress != undefined">
<if cond="event$.info.callprogress == 'recorded_msg'">
<log expr="' answering machine - wait for end\n'"/>
<assign name="state" expr="'waitoutmessage'"/>
<log expr="'-- ' + event$.name +' -- [' + state +']'"/>
<log expr="' eventdata... \n' + objectToString(event$)"/>
<assign name="call_classification" expr="event$.info.callprogress"/>
<else/>
<if cond="event$.info.callprogress == 'start_of_voice'">
<log expr="' recognize StartOfVoice\n'"/>
<log expr="'-- ' + event$.name +' -- [' + state +']'"/>
<log expr="' eventdata... \n' + objectToString(event$)"/>
<assign name="call_classification" expr="event$.info.callprogress"/>
<else/>
<if cond="event$.info.callprogress != 'live_voice'">
<log expr="' *** Oops no one there\n'"/>
<assign name="state" expr="'ultimatecleanup'"/>
<send targettype="'ccxml'" name="'ultimate.cleanup'" target="session.id" delay="'0s'" />
<else/>
<log expr="' *** Got a live one, classification :' + call_classification"/>
<assign name="state" expr="'startdialog'"/>
<send targettype="'ccxml'" name="'start.dialog'" target="session.id" delay="'0s'" />
</if>
</if>
</if>
</if>
</transition>
