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Engagement Designer
» Unable to get contextId or collected digits, 02/01/2021 13:34:18
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This is happening for every call. Even if I try to use "SetCallContext" it does not work - status is failed.
I've attached the input mapping I did for "GetCallContext"
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Engagement Designer
» Unable to get contextId or collected digits, 28/12/2020 12:49:49
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When using the "GetCallContext" task, the status is "FAILED" and the contextId and collectedDigits fields are empty.
When checking the ED logs, I see "Exception on retrieving Call object for Call ID" followed by "call object not found for call ID".
I do see the UUI data in the SIP header when doing a traceSM but it seems like the data is not being passed to ED
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Avaya Breeze
» Dropping Participant from Conference Call, 12/06/2020 13:53:03
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Thanks John, just one clarification: I'm referring to Avaya Workspaces for Elite or Avaya Workspaces for Oceana -- not IX Workplace
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Avaya Breeze
» Dropping Participant from Conference Call, 12/06/2020 13:23:18
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Thank you -- and yes, I'm referring to the feature described on page 62, #4, bullet 1 in the document below:
https://downloads.avaya.com/css/P8/documents/100069898
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Avaya Breeze
» Dropping Participant from Conference Call, 11/06/2020 15:57:10
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In Avaya One-X Agent, if I initiate a conference call, I'm able to drop a participant from the call.
Is this capability available in Avaya Workspaces for Elite? If so, what needs to be done to enable it.
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Avaya Breeze
» Avaya Workspaces for Elite - Retrieving ANI II information, 26/02/2020 12:52:12
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Is there a solution to retrieve the ANI II information on an incoming call within Workspaces for Elite/Oceana?
We are testing with phone number that contains ANI-II data in the SIP header.
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