This is happening for every call. Even if I try to use "SetCallContext" it does not work - status is failed.

I've attached the input mapping I did for "GetCallContext"

When using the "GetCallContext" task, the status is "FAILED" and the contextId and collectedDigits fields are empty.

When checking the ED logs, I see "Exception on retrieving Call object for Call ID" followed by "call object not found for call ID".

I do see the UUI data in the SIP header when doing a traceSM but it seems like the data is not being passed to ED

Thanks John, just one clarification: I'm referring to Avaya Workspaces for Elite or Avaya Workspaces for Oceana -- not IX Workplace

Thank you -- and yes, I'm referring to the feature described on page 62, #4, bullet 1 in the document below:

https://downloads.avaya.com/css/P8/documents/100069898

In Avaya One-X Agent, if I initiate a conference call, I'm able to drop a participant from the call.

Is this capability available in Avaya Workspaces for Elite? If so, what needs to be done to enable it.

Is there a solution to retrieve the ANI II information on an incoming call within Workspaces for Elite/Oceana?

We are testing with phone number that contains ANI-II data in the SIP header.