I can't open support ticket because you say my membership is inactive. Can you provide this bug fix?

terrible support. This fix is said to come in AOD 8.1.2. I did a fresh install but the same problem persists in AOD 8.1.2. What is working properly at Avaya? I am not surprised by this situation.

Hi everyone,

I would like to ask something. We're trying to transfer the call to a VDN (survey IVR) automatically after agent is hanging up the call. We want to monitor this VDN by JTAPI (or TSAPI) and get the agent info (login id / extension) to be able to provide it for this Survey application. At the same time, can we implement TSAPO / JTAPI application as a Windows service? This service will listen that VDN and get the agent info.

Does it make sense? Is there any way to do this?

Turkey will switch from EET/EEST (+02/+03) to permanent +03, on 10/30/2016 at 04:00 am.

We're using some date functions in our IVR applications such as shown below:

private static long parseDate(String text) {

            try {

                        SimpleDateFormat dateFormat = new SimpleDateFormat("ddMMyyyy HHmmss");

                        return dateFormat.parse(text).getTime();

            } catch (Exception e) {

                  return 0;

            }

      }











DateFormat dateFormat = new SimpleDateFormat("dd/MM/yyyy HH:mm:ss");

                             Date d = new Date();

                             timestamp = dateFormat.format(d);



System.currentTimeMillis();

In this case, not to face with any issue, do we need to do an update on JVM / java patch on servers that host application servers?
or will it be enough to change the current time of those servers?

Thanks.

I set the IC connector as shown in screenshot.

Here is the IC connector trace log:

26/09/2016 09:30:22:314 DEBUG - ICConnectorManager.destroy: Exiting

26/09/2016 09:30:22:314 DEBUG - ICConnectorServer.ProcessPending: exiting

26/09/2016 09:30:22:330 DEBUG - ICConnectorServer.run: Exiting

26/09/2016 09:30:26:140 DEBUG - ICConnectorManager.init: applying trust store props in ICC

26/09/2016 09:30:26:140 DEBUG - ICConnectorManager.init: Starting ICConnector for VRUSM

26/09/2016 09:30:26:141 DEBUG - ICConnectorManager.init: Running ICC version:07.10.12.02

26/09/2016 09:30:26:141 DEBUG - ICConnectorManager.init: use HTTPVox: true

26/09/2016 09:30:26:141 DEBUG - ICConnectorManager.init: show pings: false

26/09/2016 09:30:26:141 DEBUG - ICConnectorManager.init: pingtimeout: 6000

26/09/2016 09:30:26:141 DEBUG - ICConnectorManager.init: Poolsize found: 50

26/09/2016 09:30:26:141 DEBUG - ICConnectorManager.init: simulation tomcat port: 8080

26/09/2016 09:30:26:141 DEBUG - ICConnectorManager.init: Found an http host with secure support(yes/no):192.168.1.206:9170:No

26/09/2016 09:30:26:141 DEBUG - ICConnectorManager.init: Found an http host with secure support(yes/no):192.168.1.207:9170:No

26/09/2016 09:30:26:143 DEBUG - ICConnectorManager.init: Verbosity set at 3

26/09/2016 09:30:26:162 DEBUG - ICConnectorServer.pingServerThread: host:192.168.1.206:9170:No is not available, disabling that host

26/09/2016 09:30:26:179 DEBUG - ICConnectorServer.pingServerThread: host:192.168.1.207:9170:No is not available, disabling that host

26/09/2016 09:34:59:851 DEBUG - ICConnectorManager.doGet: Request string is reqid=1-226&timeout=8000&cmdType=NewCall&channel=5001&issip=0

26/09/2016 09:34:59:851 DEBUG - ICConnectorManager.doGet: Request undecoded string is reqid=1-226&timeout=8000&cmdType=NewCall&channel=5001&issip=0

26/09/2016 09:34:59:852 DEBUG - ICConnectorManager.doGet: Waiting for notification for request:1-226

26/09/2016 09:34:59:852 DEBUG - ICConnectorServer.httpThreadPool: creating a new thread to process message

26/09/2016 09:34:59:853 DEBUG - ICConnectorServer.HandleNewCall: URL params:action=start_script&script=httpvox.newcall&portextension=5001

26/09/2016 09:34:59:853 DEBUG - ICConnectorServer.getNextActiveHost: no host responding to ping, give more time...

26/09/2016 09:34:59:853 DEBUG - ICConnectorServer.getNextActiveHost: kick ping thread

26/09/2016 09:35:00:353 DEBUG - ICConnectorServer.getNextActiveHost: no host responding to ping, give more time...

26/09/2016 09:35:00:853 DEBUG - ICConnectorServer.getNextActiveHost: no host responding to ping, give more time...

26/09/2016 09:35:01:354 DEBUG - ICConnectorServer.getNextActiveHost: no host responding to ping, give more time...

26/09/2016 09:35:01:354 DEBUG - ICConnectorServer.getNextActiveHost: Found no available hosts

26/09/2016 09:35:01:354 DEBUG - ICConnectorServer.ProcessMessage: no host found

26/09/2016 09:35:01:354 ERROR - ICConnectorServer.HandleNewCall: error in newCall: java.lang.Exception: Error: No http host available

26/09/2016 09:35:01:354 DEBUG - ICConnectorManager.jobCompleted: Response back: responseType=newcall.response&reqID=1-226&errorMsg=Error in NewCall for reqID 1-226 ext 5001 - Error: No http host available for req: 1-226

26/09/2016 09:35:01:354 DEBUG - ICConnectorManager.doGet: Wait time to return response:1502ms for request ID:1-226

26/09/2016 09:35:01:354 DEBUG - ICConnectorManager.doGet: Looking up 1-226 and returning response back to caller:responseType=newcall.response&reqID=1-226&errorMsg=Error in NewCall for reqID 1-226 ext 5001 - Error: No http host available

26/09/2016 09:35:01:355 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:1504ms for request ID:1-226

I'm getting another error after changing IC configuration to VRUSM/HTTPVOX of IVR application

26/09/2016 09:35:01:361 ERROR - 012BA4936403400BA810758459BF8367:/YSMainIVR : session id:YSMPP-2016270063809-18 | Error processing request

 EXCEPTION> 

java.lang.Exception: com.avaya.sce.runtimecommon.SCERuntimeException: Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:Error in NewCall for reqID 1-226 ext 5001 - Error: No http host available

**** Root Cause 

com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:Error in NewCall for reqID 1-226 ext 5001 - Error: No http host available

	at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2554)

	at com.avaya.sce.runtime.connectivity.ic.web.ICCommand.setError(ICCommand.java:291)

	at com.avaya.sce.runtime.connectivity.ic.web.ICCommand.executeCommand(ICCommand.java:224)

	at com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit.initialVariablesPosted(ICConnectorInit.java:272)

	at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:602)

	at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)

	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:243)

	at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)

	at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)

	at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)

	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)

	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)

	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)

	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)

	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)

	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1082)

	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:623)

	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)

	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

	at java.lang.Thread.run(Thread.java:745)

I uploaded attachments again.

I altered iclog4j.properties as you recommended.
I attached the configuration of connector and iclog4j.properties files.
We're using AOD 7.1.0

Hi,

We're trying to test our IVR application but when we make a call, we're getting that error below:
You can find ddconfig and configuration for AIC side as attachment.

22/09/2016 17:02:37:592 DEBUG - 076DE19C37C056CE63C787075FF2B2D2:/YSMainIVR : ICCommand.execute:  setting session cookie to 076DE19C37C056CE63C787075FF2B2D2:/YSMainIVR

22/09/2016 17:02:37:593 DEBUG - 076DE19C37C056CE63C787075FF2B2D2:/YSMainIVR : ICCommand.execute:  Sending to VOX:http://192.168.2.23:7080/icconnector/ICConnectorServer?reqid=1-219&icconnectorMessage=%5BVOX.newcall%28%225001%22%2C%29%5D%5B1-219%5D&timeout=8000&channel=5001

22/09/2016 17:02:37:593  INFO - 076DE19C37C056CE63C787075FF2B2D2:/YSMainIVR : VOX response: ICC Error: No Server found for extension 5001

22/09/2016 17:02:37:595 ERROR - 076DE19C37C056CE63C787075FF2B2D2:/YSMainIVR : session id:YSMPP-2016266140546-16 | Error processing request

 EXCEPTION> 

java.lang.Exception: com.avaya.sce.runtimecommon.SCERuntimeException: Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:ICC Error: No Server found for extension 5001

**** Root Cause 

com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:ICC Error: No Server found for extension 5001

	at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2554)

	at com.avaya.sce.runtime.connectivity.ic.ICCommand.setError(ICCommand.java:266)

	at com.avaya.sce.runtime.connectivity.ic.ICCommand.executeCommand(ICCommand.java:200)

	at com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit.initialVariablesPosted(ICConnectorInit.java:267)

	at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:602)

	at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)

	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:243)

	at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)

	at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)

	at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)

	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)

	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)

	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)

	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)

	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)

	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1082)

	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:623)

	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)

	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

	at java.lang.Thread.run(Thread.java:745)

Then if we decide to use subdialog, we can only use "uui" to pass the parameters. right?

If we make a call transfer to nonOD VXML application, what is the method to pass the parameters?

Yes, the External nonOD application supports aai and uui methods to pass call information.
I want to ask that : is it enough to use a subdialog to call nonOD application?
In case of using subdialog can we use aai or uui methods to pass vdu variables to that nonOD application?

If we need to do a call transfer to that nonAvaya VXML application, then how can we use reusable modüle?

How can we call a non-OD VXML application via using subdialog?
Is there any option to put our EDU data in the aai or uui?

Also how can we get data from non-OD VXML application into our OD VXML application?

Regards,

Is there any way to pass vdu variables in EDU from Avaya OD IVR application to another VXML application which is not Avaya OD IVR Application, or vise versa?
Customer will transfer some calls to another VXML application but this application supports only "aai" or "uui" methods to carry call information.

How can we pass the vdu variables in EDU to another nonAvaya VXML application?

I imported the same application to the AOD 7.0.1 but it gives the same errors. I don't think that it's related to old version DD50

DD5.0