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|[+] Avaya Aura Contact Center APIs » Call routing using Agent variable received from AAEP or other application, 28/05/2021 03:13:52 » Go to message|
We have an AAEP application which is sending custom parameter to AACC such as customer ID and Agent id in the field AVP_CUSTOMERID and AVP_AGENT. we need to have the call routed to the Agent which is mentioned in AVP_AGENT field being sent by Application as an intrinsic
The Value of AVP_AGENT will be a dynamic value. We have tried getintrinsicbyname Web service but the call routing is not happening.
Can anyone suggest how we can have this achieved.