Hi,

We user DMCC .Net API and we are trying to get SIP header from incoming call.

Couldn't find and methods assinged to SIP in API?

Which method or which XML message i have to send to get SIP header content?

Regards
Fatih

Hi,

Trying set agent state with 2 digit reson code. But having error. Error code is 179 InvalidAgentState.
(Agent was AutoIn and Sate was Raedy before i send SetAgentState command.) (All scenarios are work nice with 1 digit reasoncode)

We made 2 digit reson codes enabled on CM and restarted everything(even my pc :) ). But still getti,ng same error.

What should be done to use 2 digit reason codes.

Thanks in advance
Fatih

Hi please check POM port number.
That was what we faced; wrong port number. Try this 9970 or check your port number

Hi,
I'm getting 9012 error code with POM Desktop API

I'm getting 9012(Please wait while system is initializing.) while i execute AGTLogon command.I already initilized system (POMAgentFactory.init(socketArray);) before i execute AGTLogon command.

Thanks in advance
Fatih

solved

Hi,

Is there any simple sample how to get notifications and event responses - or how to implement POMAgentHandlerInterface to handling events. For Exp: AgentLogin and Agent Login Response or any other notification)

There is no sample on documents.(using PM3 dlls on .NET platform with C#)

Thanks in advance
Fatih

Hi Martin,

IVR, customer and agent(DMCC application) are already in conference while credit card number is being collected in IVR. It's not impossible to make conference or transfer after IVR has disconnected as you said.

When IVR disconnected, the conference has been completed automatically and agent and customer is going on talking to each other. So at that point we expect that agent(DMCC application) can get UUI data which is set in IVR via a DMCC API event.

Kind Regards
Yasin

Hi,
We tried instructions that you mentioned below;

We can see cstaClearConnection command in the log file but there is no UUI data in the log.

So could you please assist us on this issue or is there any other thread in the forum about this issue?

Here is link for log files if you want to check;

https://www.wetransfer.com/downloads/d895f6f4b65c973f3aaa1d430f8f68ba20131022142153/58ea692bad09d7f7a278803e4ee20f3520131022142153/0e32f3

Thanks in advance

Hi,

We're using "SetUUIAndDisconnect" node in Orchestration Designer application.(screenshot1)

After DMCC agent started the conference between itself, customer and ivr application,
agent goes into Hold state and customer hears the IVR announcement to be able to enter
card number (getCardNumber node).

Customer enters 16 digit card number and IVR application stores the getCardNumber:value into the uui
via "SetUUIAndDisconnect" node (screenshot:http://imageshack.us/photo/my-images/826/26wm.jpg/14:27)


After storing this value into the cticallinfo, IVR application is ended via Exit node and the call
disconnects. (screenshot:http://imageshack.us/photo/my-images/513/9908.jpg/14:27)

At that point, DMCC agent application receives and handles an "getThirdPartyCallController_OnConnectionClearedEvent" event for disconnected call.
(for this scenario, IVR disconnects, agent exits from Hold state, customer and agent go on talking each other)


And here is our Trace Log: that shows we already set UUI (example UUI data : 1234567890258088) data before we finish conferance.
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : CTICommand.execute: request to manager is http://192.168.48.16:7080/aesconnector/DisconnectUUI?callid%3D2964%26extension%3D3012%26UUI%3D1234567890258088%26uuiAsAscii%3Dtrue&k=HeOhNXdyzSJDvqpbM8WEFRuJPQtOW%2Fot7NVMvbuxX38%3D



* 2013 11:45:59 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Using SCESession 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest servlet : getCardNumber
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Using SCESession 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest servlet : setUUIAndDisconnect
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Storing :getCardNumber___inputmode to complex: getCardNumber:inputmode as [dtmf]
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Storing :getCardNumber___noinputcount to complex: getCardNumber:noinputcount as [1]
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Storing :getCardNumber___interpretation to complex: getCardNumber:interpretation as [1234567890258088]
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Storing :getCardNumber___value to complex: getCardNumber:value as [1234567890258088]
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Storing :getCardNumber___utterance to complex: getCardNumber:utterance as [1234567890258088]
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Storing :getCardNumber___nomatchcount to complex: getCardNumber:nomatchcount as [0]
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Storing :getCardNumber___confidence to complex: getCardNumber:confidence as [1]
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : VariableUtil.getVariableValue: Variable value is 1234567890258088
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : CTICommand.execute: encrypted value is HeOhNXdyzSJDvqpbM8WEFRuJPQtOW/ot7NVMvbuxX38=
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : VariableUtil.getVariableValue: Variable value is 2964
* 22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : CTICommand.execute: request to manager is http://192.168.48.16:7080/aesconnector/DisconnectUUI?callid%3D2964%26extension%3D3012%26UUI%3D1234567890258088%26uuiAsAscii%3Dtrue&k=HeOhNXdyzSJDvqpbM8WEFRuJPQtOW%2Fot7NVMvbuxX38%3D
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : CTICommand.execute: setting session cookie to 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : CTICommand.execute: callinfo from Manager is
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Using SCESession 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest servlet : exit
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : CTIEnd.execute:3012 callid is 2964
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : CTICommand.execute: encrypted value is HeOhNXdyzSJDvqpbM8WEFRuJPQtOW/otu2elf/xwPe0=
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : CTICommand.execute: request to manager is http://192.168.48.16:7080/aesconnector/End?extension%3D3012%26callid%3D2964&k=HeOhNXdyzSJDvqpbM8WEFRuJPQtOW%2Fotu2elf%2FxwPe0%3D
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : CTICommand.execute: setting session cookie to 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : CTICommand.execute: callinfo from Manager is
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Removing session from AvayaSessionTermination Servlet
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Termination URL reply : <?xml version="1.0" encoding="UTF-8"?>
<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
</vxml>

22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : HTTP Session lost removing SCESession 63F79D08D20D6A54AB45586F3C4DDD00
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : SCESession Removed
22/10/2013 11:46:26 DEBUG - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : Removing 1 session stack frames.
22/10/2013 11:46:26 INFO - 63F79D08D20D6A54AB45586F3C4DDD00:/CTITest : ** Popped Stack Frame [/CTITest]

Hi Martin,

Today we tried to get UUI from XML data Connection Clear event as you mentioned (with e.getXmlDocument). But we still can't see our UUI data inside incoming XML.

Here is the incoming XML;

<?xml version="1.0" encoding="UTF-8" ?>
- <ConnectionClearedEvent xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<monitorCrossRefID>157</monitorCrossRefID>
- <droppedConnection>
<callID>2964</callID>
<deviceID typeOfNumber="other" mediaClass="notKnown" bitRate="constant">3012:LABCM::0</deviceID>
</droppedConnection>
- <releasingDevice>
<deviceIdentifier typeOfNumber="explicitPrivate:localNumber" mediaClass="notKnown" bitRate="constant">3012:LABCM::0</deviceIdentifier>
</releasingDevice>
<localConnectionInfo>hold</localConnectionInfo>
<cause>normalClearing</cause>
- <deviceHistory>
- <DeviceHistoryListItem>
- <oldDeviceID>
<numberDialed typeOfNumber="other" mediaClass="notKnown" bitRate="constant">3012:LABCM::0</numberDialed>
</oldDeviceID>
<eventCause>normal</eventCause>
- <oldConnectionID>
<callID>2964</callID>
<deviceID typeOfNumber="other" mediaClass="notKnown" bitRate="constant">3012:LABCM::0</deviceID>
</oldConnectionID>
</DeviceHistoryListItem>
</deviceHistory>
</ConnectionClearedEvent>

Any idea?

I can get UUI with "OnDeliveredEvent"event with this code;

void getThirdPartyCallController_OnDeliveredEvent(object sender, ThirdPartyCallController.DeliveredEventEventArgs e)
{
try
{
String str = (e.getUserData.decodeDataToString());
System.Runtime.Remoting.Metadata.W3cXsd2001.SoapHexBinary hexBinary = System.Runtime.Remoting.Metadata.W3cXsd2001.SoapHexBinary.Parse(str);
String text = System.Text.Encoding.ASCII.GetString(hexBinary.Value);
}
}

Bu i cant get UUI with other ( Connection Cleared, Established, Conferenced ) events. For example after a party leaves conference my Connection Cleared event is firing but this event doesnt have getUserData field.So could you please sample me how can i get UUI on these (Connection Cleared, Established, Conferenced ) events ?

Fatih

Hi Martin,

Actually our problem is that;
Conference ends and ConnectionClearedEvent is firing on our DMCC softphone application. But getUserData property is not a member of this event. So we can't see it.
That's why we cant get getUserData with "getThirdPartyCallController_OnConnectionClearedEvent" event.

I can only see this getUserData field at "getThirdPartyCallController_OnDeliveredEvent".

So what we need is; Is there any other way to get this getUserData field?

Regards
Fatih

We developed a simple IVR application which is AES-enabled.
We're setting Credit Card number into the UUI field by using "Set UUI and Disconnect" AES node in the Orchestration Designer.

Hi,

On a new call process we can get UUI Data via getUserData on "getThirdPartyCallController_OnDeliveredEvent" event. It works fine

But on the other hand we have an another scenario whic we have an issue;

We are trying to make a conference call between 2 extentions and IVR. One of the extenttions is waiting on hold status and other extention is being promted to collect credit card number on IVR during the conference. After the card number is collected, WE set the Credit Ccard number into the UUI data and IVR disconnects and conference ends.

When conference is being ended, it fires "getThirdPartyCallController_OnConnectionClearedEvent" event as well. But we cant get UUI Data via getUserData on "getThirdPartyCallController_OnConnectionClearedEvent" event.

So how can we get UUI Data via getUserData on this case?

Thanks in advance
Regards
Fatih

Hi,
I find out that i have to press Conf. button (for conference) 2 times on dashboard app. I mean while i'm on a call and then pressing Conf. button then it lets me dial new ext number to dial for conference after that 3th ext accepts call but till now conference not started yet until i press Conf. button 2nd time again then conference starts. Is this the way how it works?

This worked on my .Net app which we developing too. When i run my conference code block two times it works and Conference call stars. Not at first time but i ned to pass these code block 2 times.

try
{
consultationFlag = false;

ThirdPartyCallController.CallIdentifier activeCall = new ThirdPartyCallController.CallIdentifier(DeviceId, cCallHistory[cCallHistory.CurrentCallIndex].CallId);
ThirdPartyCallController.CallIdentifier heldCall = new ThirdPartyCallController.CallIdentifier(heldCallDeviceId, heldCallCallId);

int invokeId = serviceProvider.getThirdPartyCallController.ConferenceCall(activeCall, heldCall, null);
}
catch (Exception ex)
{
MessageBox.Show("Conference Call: " + ex.Message, "Hata");
callLogForm.Logout();
Application.Exit();
}

Wanted to know reason ?

Thnaks
Fatih