Hi Team,

Good day.
We are trying to do a shared control for a 9611SIPCC phone type but hitting an issue. We have no issues if the phone type is 9611SIP.
Our Avaya Aura platform is on version 7 and in this version, it is noted that the maximum MDA for a 9611sipcc station type is 1.
Which is likely causing an issue when we register our application to do a shared control.

In the Avaya Agent desktop deployment document (attached and on page 93), shared control is still possible with this MDA limitation.
This is achieved by registering to the SM by TLS and with a q-value of 0.

We can use TLS for our application but our devs are hoping that you can help out in determining where this q-value is set when using the communications package?
Our OS is Windows.

Hoping that you can help with this query. Thanks!

Regards,
Jonathan