Hello.

On my OD 8.1.0 I don't see Tomcat commands (start, stop, reload) on the main bar as on the attached picture. How to make them visible ?

Hello.
Does Devconnect have any document to clearly figure out how a record node works ?

Hello.

When installing OD 8.1.0 for the first time, after setting up Tomcat 9.0.39 and Java 1.9, I need to import some projects from OD 7.2.3 (using Tomcat 8.5 and Java 1.8). Is it recommended to import the runtimeconfig .war and runtimeconfig.zip files from OD 7.2.3 and deploy them on Tomcat 9.0.39 (as I do on AEP)?

Hi. On AOD 8.1.0, when I create an app and try to run, an exception rises up on trace log /Console as follows

" SEVERE: Servlet.init() for servlet [loadconfig] threw exception

java.lang.NoClassDefFoundError: org/apache/commons/httpclient/protocol/ProtocolSocketFactory "

This happens with all apps, including basic ones. Any idea what is the cause and how to fix that ?

Thanks. I see a variable with the same name of the node. How to save the catched event (noanswer, busy) into that variable?

Hi guys.

Into a transfer node, I need to catch four custom events: busy, no answer, network busy, invalid number.

I created, at the form level :


Catch<event="busy.">
> Return Event <threshold= 0">
> Throw <event="Busy", message="The called party was busy">

Catch<event="noanswer">
> Return Event <threshold= 0">
> Throw <event="NoAnswer", message="The called party did not answer">


Catch<event="network.busy">
> Return Event <threshold= 0">
> Throw <event="NetworkBusy", message="The network was busyr">


Catch<event="invalid.number">
> Return Event <threshold= 0">
> Throw <event="InvalidNumber", message="The number was not valid">





Questions:

- are settings above correct to catch busy, no answer, network busy and invalid number events (the status of the transfer)?

- where I can find a full list of the proper event names to put on the Catch item?

- Documentation says that Return Event sends the thrown events back to the application. After a transfer, is it possible to store the catched event sent back (busy, no answer, network busy or invalid number ) into a variable ?


Thanks.

Hi experts.

Where can I find a working example/sample app using the Consultation Transfer node ? I'd like to know how the transfer reports the various events.

Hello.

Any idea how to play a prompt, on a VXML app, to the caller before transferring the call to the callee ?

Trace.log as follows.
The Database connection timeout problem raises up after the DB statement (Executing DB Statemet in the trace.log).
It's not getting caught in the normal try catch block with db query or with SQL exception.

17/09/2021 12:36:09:299 INFO -
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr : Using SCESession
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr servlet : parseismapi
17/09/2021 12:36:09:299 INFO -
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr : Using SCESession
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr servlet : checkbiveh
17/09/2021 12:36:09:299 DEBUG -
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr : Executing DB statement
: [SELECT DIM_MT_RENEWAL.POLICY_NO, DIM_MT_RENEWAL.MTR_SUBCLS,
DIM_MT_RENEWAL.MTR_XDATE, DIM_MT_RENEWAL.MTR_BSUMIN,
DIM_MT_RENEWAL.MTS_NCB_PCT FROM dbo.DIM_MT_RENEWAL WHERE ( (
DIM_MT_RENEWAL.MTS_VEHNO = ? ) AND ( DIM_MT_RENEWAL.MTR_XDATE >
'01-Jun-2020' ) )]
17/09/2021 12:36:26:691 INFO -
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr : Removing session from
AvayaSessionTermination Servlet
17/09/2021 12:36:26:691 INFO -
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr : Termination URL reply :
<?xml version="1.0" encoding="UTF-8"?>
<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml"
xml:lang="en-us">
</vxml>

17/09/2021 12:36:26:691 INFO -
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr : HTTP Session lost
removing SCESession D9C9CB8B02760499B44E29EB8A4BC26F
17/09/2021 12:36:26:691 INFO -
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr : SCESession Removed
17/09/2021 12:36:26:691 DEBUG -
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr : Removing 1 session
stack frames.
17/09/2021 12:36:26:691 INFO -
D9C9CB8B02760499B44E29EB8A4BC26F:/mancusvr : ** Popped Stack Frame
[/mancusvr]

Hi guys.

I can hear "The system is experiencing technical difficulties" every time the timeout for a database operation occurs on my application.

is it possible to increase that timeout ? Any change to modify that message ?

Thanks in advance.

Hi team,

is there any AES conference sample app ?

I could just find the CTI connector sample for hold and transfer but n conference.

Thanks in advance.

Hi, thanks for the reply. The only problem I can see on the tsapi_trace.txt is

2021-07-01 05:29:19,688 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAUniversalFailureConfEvent]@7b239246. EVENT Q SIZE = 2 MAX Q SIZE = 2 for TSProvider[#2]@5a701768

this happened a few moments before the error message on the trace.log.

Neither error number nor error description is visible. I used debug level=4 on the trace. Do I have to increase the level to fetch additional info ?

Hi team. AOD 8.0. When i dial to application then input the number I want to conference, I can hear an error message but the conference goes on.

On trace.log I can see the error 'holdCall failure':
':
01/07/2021 05:29:19:635 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 491105 is 4
01/07/2021 05:29:19:636 DEBUG - CTICallObserver.callChangedEvent 491105: Event: 0 is 117 for call 13165 Provider:NSEAES
01/07/2021 05:29:19:636 DEBUG - CTICallObserver.callChangedEvent:491105: got an unknown event 117
01/07/2021 05:29:19:636 DEBUG - CTICallObserver.callChangedEvent 491105: Event: 1 is 215 for call 13165 Provider:NSEAES
01/07/2021 05:29:19:636 DEBUG - CTICallObserver.callChangedEvent:491105: got an unknown event 215
01/07/2021 05:29:19:636 DEBUG - CTICallObserver.callChangedEvent 491105: Event: 2 is 107 for call 13165 Provider:NSEAES
01/07/2021 05:29:19:636 DEBUG - CTICallObserver.callChangedEvent:491105: got Connection Disconnected Event 107
01/07/2021 05:29:19:636 DEBUG - CTICallObserver.notifyApplicationObserver: Notifying 491105 about call event
01/07/2021 05:29:19:737 ERROR - Hold.doHold 491105: error:holdCall failure
01/07/2021 05:29:19:737 DEBUG -CTICallObserver.removeApplicationObserver: removing an app observer from extension:491105


but nothing on tsapi_trace.txt around the same time:

2021-07-01 05:29:19,634 [DistributeCSTAEvent] INFO TSDevice - TSDevice state transition: Deleted -> Active, device TSDevice[490010]@48c5f012
2021-07-01 05:29:19,634 [DistributeCSTAEvent] INFO TSDevice - Device 490010 (object= TSDevice[490010]@48c5f012) being re-added for TSProvider[#2]@5a701768
2021-07-01 05:29:19,634 [GetEventThread] INFO TsapiSession - Received invokeID 128 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,634 [DistributeCSTAEvent] INFO TSEventHandler - ********************* Call is not monitored, going for it
2021-07-01 05:29:19,634 [DistributeCSTAEvent] INFO TSEventHandler - DONE handling CSTA_CONNECTION_CLEARED for TSProvider[#2]@5a701768
2021-07-01 05:29:19,634 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAEscapeSvcConfEvent]@643f80e4. EVENT Q SIZE = 1 MAX Q SIZE = 2 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,634 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAEscapeSvcConfEvent]@643f80e4 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,634 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 128 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,634 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 128 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,635 [http-nio-7080-exec-8] INFO TsapiAddress - API CALL END: Address.getConnections() for com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl@5c8a553
2021-07-01 05:29:19,635 [http-nio-7080-exec-8] INFO TsapiSession - Sent InvokeID 129 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,681 [GetEventThread] INFO TsapiSession - Received monitorCrossRefID 5 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,682 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAEstablishedEvent]@472a0786. EVENT Q SIZE = 1 MAX Q SIZE = 2 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,682 [GetEventThread] INFO TsapiSession - Received monitorCrossRefID 5 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,682 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAEstablishedEvent]@472a0786 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,682 [DistributeCSTAEvent] INFO TSEventHandler - CSTA Unsolicited Event: CSTAEvent[CSTAEstablishedEvent]@472a0786
2021-07-01 05:29:19,682 [DistributeCSTAEvent] INFO TSEventHandler - Free memory: 90418824
2021-07-01 05:29:19,682 [DistributeCSTAEvent] INFO TSEventHandler - Total memory: 134152192
2021-07-01 05:29:19,683 [DistributeCSTAEvent] INFO TSEventHandler - Handling CSTA_ESTABLISHED for TSProvider[#2]@5a701768
2021-07-01 05:29:19,683 [DistributeCSTAEvent] INFO TSDevice - Constructing device TSDevice[490030]@6428db75 with name 490030 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,683 [DistributeCSTAEvent] INFO TsapiSession - Sent InvokeID 130 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,683 [DistributeCSTAEvent] INFO TSDevice - isTerminal() for TSDevice[490030]@6428db75
2021-07-01 05:29:19,683 [DistributeCSTAEvent] INFO TSDevice - TSDevice[490030]@6428db75 waiting for initialization to complete
2021-07-01 05:29:19,688 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAConferencedEvent]@2e4ed5c8. EVENT Q SIZE = 1 MAX Q SIZE = 2 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,688 [GetEventThread] INFO TsapiSession - Received invokeID 129 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,688 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAUniversalFailureConfEvent]@7b239246. EVENT Q SIZE = 2 MAX Q SIZE = 2 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,733 [GetEventThread] INFO TsapiSession - Received invokeID 130 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,733 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 130 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,734 [GetEventThread] INFO TSDevice - Initialization complete for TSDevice TSDevice[490030]@6428db75 - making values available - for TSProvider[#2]@5a701768
2021-07-01 05:29:19,734 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 130 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,734 [DistributeCSTAEvent] INFO TSConnection - Constructing Lucent termConn TSConnection[termConn:(13165,490030)]@485bb003 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,734 [DistributeCSTAEvent] INFO TSProviderImpl - NOTICE: connHash.put() replaced null with TSConnection[termConn:(13165,490030)]@485bb003 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,734 [DistributeCSTAEvent] INFO TSConnection - Constructing Lucent conn TSConnection[conn:(-,490030)]@142ebf86 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,736 [DistributeCSTAEvent] INFO TSEventHandler - DONE handling CSTA_ESTABLISHED for TSProvider[#2]@5a701768
2021-07-01 05:29:19,736 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAConferencedEvent]@2e4ed5c8 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,736 [DistributeCSTAEvent] INFO TSEventHandler - CSTA Unsolicited Event: CSTAEvent[CSTAConferencedEvent]@2e4ed5c8
2021-07-01 05:29:19,736 [DistributeCSTAEvent] INFO TSEventHandler - Free memory: 90102328
2021-07-01 05:29:19,736 [DistributeCSTAEvent] INFO TSEventHandler - Total memory: 134152192
2021-07-01 05:29:19,736 [DistributeCSTAEvent] INFO TSEventHandler - Handling CSTA_CONFERENCED for TSProvider[#2]@5a701768
2021-07-01 05:29:19,736 [DistributeCSTAEvent] INFO TSEventHandler - DONE handling CSTA_CONFERENCED for TSProvider[#2]@5a701768
2021-07-01 05:29:19,736 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAUniversalFailureConfEvent]@7b239246 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,736 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 129 for TSProvider[#2]@5a701768
2021-07-01 05:29:19,736 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 129 for TSProvider[#2]@5a701768


Any idea what is the root cause and the solution ?

Thank you very much !

Last thing: Is it possible to perform a blind or consultation transfer with CCXML? I'd like to freed up all ports when the customer picks up the phone.

Ok, thanks.

Just a clarification:

Scenario: VXML app - consultation transfer node to connect caller to collee.

Call flow: the node is transferring the call -> callee's phone rings -> the callee picks up the phone (the transfer is now completed) -> a presentation .wav file is played to the callee, after that the callee starts talking to the caller.

Is it possible to implement this scenario with just VXML? or CCXML has to be involved?