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[+] JTAPI » Tlink Down - When Call Redirected / Forwarded, 03/06/2021 01:30:14 » Go to message
Umesh- Our issue was resolved by applying a Hot Fix (AES_19767_813) on the AES 8.1.3. The Hot Fix can only be acquired from Avaya for AES 8.1.2 or higher https://downloads.avaya.com/css/P8/documents/101058326 Known issues and workarounds in Application Enablement Services 8.1.x.x [i] ----AES-19767 ---"The JTAPI SDK crashed due to the CSTA_CONNECTION_CLEARED event after an invalid number was called." JTAPI crash with nullpointer exception." JTAPI crash due to ConnectionCleared event." Hope this helps

[+] JTAPI » Tlink Down - When Call Redirected / Forwarded, 25/11/2020 11:28:25 » Go to message
A very peculiar issue is being observed, one that can not be replicated at will. AES and JTAPI Details AES: 8.1.3.0.0.25-0 JTAPI: ecsjtapia_8.1 AES was recently patched for a similar issue (Link Down) when invalid number dialed. (Attached screenshot) Patch: AES_19767_813 Set-Up 1.Agents login in via out CTI application. 2.An Agent (A1) Places a call from hardphone (or softphone) to another agent's (A2) station. 3.Agent A2 does not answer the call. 4.After about 4 -5 rings the coverage path comes into play where the call is forwarded to a Voice Mail Hung- Group (7100 in this case). Issue On the back end (JTAPI) AES Link drops between the CTI and AES. I have tried to replicate this by following the steps above but no luck in any of my attempts. [size=9] Error Snippet [size=9]2020-11-18 14:02:20,637 [DistributeCSTAEvent] INFO TSEventHandler - Handling CSTA_HELD for TSProvider[#1]@388cb8aa 2020-11-18 14:02:20,638 [DistributeCSTAEvent] ERROR TSEventHandler - Event Distributor Exception - shutting down provider TSProvider[#1]@388cb8aa 2020-11-18 14:02:20,638 [DistributeCSTAEvent] ERROR TSEventHandler - java.lang.NullPointerException at com.avaya.jtapi.tsapi.impl.core.TSEventHandler.doConnEvents(TSEventHandler.java:1034) at com.avaya.jtapi.tsapi.impl.core.TSEventHandler.cstaUnsolicited(TSEventHandler.java:302) at com.avaya.jtapi.tsapi.tsapiInterface.TsapiEventDistributor.handleEvent(TsapiEventDistributor.java:113) at com.avaya.jtapi.tsapi.tsapiInterface.TsapiEventQueue.run(TsapiEventQueue.java:104) 2020-11-18 14:02:20,644 [GetEventThread] INFO TsapiSession - Received monitorCrossRefID 45 for TSProvider[#1]@388cb8aa 2020-11-18 14:02:20,644 [DistributeCSTAEvent] INFO TSProviderImpl - TSProvider.shutdown - attempting shutdown 2020-11-18 14:02:20,644 [GetEventThread] DEBUG TsapiSession - CSTATransferredEvent ::= 2020-11-18 14:02:20,644 [DistributeCSTAEvent] INFO TSProviderImpl - TSProvider.shutdown - Starting [/size] Logs Attached logs JTAPI logs for 4 such calls. Please do let me know if any additional details are required. Thanks, [/size]

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