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Workspaces Widget Development
» AgentNotes view on Customer History, 19/12/2023 00:53:04
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Hello,
it is possible to see the note added when a email is resheduled?
I can see the note info is received, but I'm not sure how an agent can view this form UI?
Is there any setting do be done?
Regards,
Narcis
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Workspaces Widget Development
» widget not loaded - loaded on refresh, 05/09/2023 10:46:44
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Hello,
A quick questiom, please: is there any known issue when a widget is not being loaded on the "HOME" layout?
It is not loaded on screen after agent is logged in.
Obs:
- We need to refresh the page to see the widget.
- the issue is not observed when VOICE layout is used (widget is loaded okay)
Avaya Workspaces
Version: 3.8.0.1
Build: 1.17.64
Environment: ELITE
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JTAPI
» Heartbeat reccomanded value, 10/08/2023 11:33:01
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Don't have wireshark yet, but what I found strange in logs - a lot of messages like
INFO TsapiHeartbeatStatus - Enabling the TSAPI heartbeat with a heartbeat interval of 20 seconds.
is this normal? I thought this heartbeat must be enabled only once.
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JTAPI
» Heartbeat reccomanded value, 07/08/2023 09:20:01
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Thanks. much appreciated.
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JTAPI
» Heartbeat reccomanded value, 07/08/2023 09:04:28
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thanks, I requested this info.
is there any debug recommendation for the client app to be enabled to get specific log info?
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JTAPI
» Heartbeat reccomanded value, 07/08/2023 08:45:36
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@Umesh: AES 10.1.3 is used (latest)
JTAPI v 8.1.3.0.0.25
Should they use latest client version as well?
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JTAPI
» Heartbeat reccomanded value, 07/08/2023 05:40:48
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ok, thanks. so standard value should stay.
Customer is convinced that the reported heartbeat error is present only against JTAPI v8.1.3.0 and the app worked okay against v6.1.0.77.
So basically looks to be a breakage.
Do we have other incidents like this reported already? I can only find this issue reported ax fixed in the changelog SMGR-52922, not sure if this is relevant although.
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JTAPI
» Heartbeat reccomanded value, 27/07/2023 09:12:01
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hello,
Customer have this error:
2023-07-19 16:03:15,948 TSProviderImpl 1151 - *** Heartbeat timer expired. Shutting down Provider. ***
I think the default value for this timeout is.
Please, do Avaya recommend changing this value (and if so, what to?)
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Workspaces Widget Development
» Cannot compile Release 3.8 widgets with latest NodeJs, 24/04/2023 14:15:11
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Thank you.
Running against node v12.x did solve the issue.
Regards,
Narcis
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Workspaces Widget Development
» Cannot compile Release 3.8 widgets with latest NodeJs, 24/03/2023 01:44:31
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I am trying to compile Widgets ( v3.8 framework) against latest available node version ( >=18.5).
"npm install" fails with multiple errors.
it seems this is because of a sass incompatibility.
is this an known issue?
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Workspaces Widget Development
» vdn track, 26/01/2022 07:50:08
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Hello, Mossy
Thanks a lot.
Do you know if onanyinteraction is present only in latest sdk? (v3.8),
If yes, is there any alternative in version 3.6.0 to get voice interaction data from Home layout?
Regards,
NarcisC
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Workspaces Widget Development
» vdn track, 24/01/2022 08:51:56
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Please, do you know what is the best method to identify a VDN for an incoming number via Widget APIs?
skillID?
topicID?
destinationAddress?
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DMCC APIs
» log4j2 in java sdk, 07/01/2022 12:50:49
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Thanks.
Yes, when simply trying to use the new version I got some exceptions on runtime.
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DMCC APIs
» log4j2 in java sdk, 06/01/2022 15:48:49
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Hello,
Currently the java sdk contains log4j-1.2.17.jar.
Is there any possibility to have log4j2 included?
There are customers that refuses to have log4j in their system.
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DMCC APIs
» Phone off-hook via DMCC , 15/11/2021 09:38:47
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Are you logged in with the agent via Workspaces for Elite to cancel the current interaction from the UI to go to ACW?
Perhaps this can make the diff.
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