Hello,

it is possible to see the note added when a email is resheduled?
I can see the note info is received, but I'm not sure how an agent can view this form UI?
Is there any setting do be done?

Regards,
Narcis

Hello,

A quick questiom, please: is there any known issue when a widget is not being loaded on the "HOME" layout?
It is not loaded on screen after agent is logged in.
Obs:
- We need to refresh the page to see the widget.
- the issue is not observed when VOICE layout is used (widget is loaded okay)

Avaya Workspaces
Version: 3.8.0.1
Build: 1.17.64
Environment: ELITE

Don't have wireshark yet, but what I found strange in logs - a lot of messages like

INFO TsapiHeartbeatStatus - Enabling the TSAPI heartbeat with a heartbeat interval of 20 seconds.

is this normal? I thought this heartbeat must be enabled only once.

Thanks. much appreciated.

thanks, I requested this info.
is there any debug recommendation for the client app to be enabled to get specific log info?

@Umesh: AES 10.1.3 is used (latest)
JTAPI v 8.1.3.0.0.25

Should they use latest client version as well?

ok, thanks. so standard value should stay.

Customer is convinced that the reported heartbeat error is present only against JTAPI v8.1.3.0 and the app worked okay against v6.1.0.77.
So basically looks to be a breakage.

Do we have other incidents like this reported already? I can only find this issue reported ax fixed in the changelog SMGR-52922, not sure if this is relevant although.

hello,

Customer have this error:
2023-07-19 16:03:15,948 TSProviderImpl 1151 - *** Heartbeat timer expired. Shutting down Provider. ***

I think the default value for this timeout is.
Please, do Avaya recommend changing this value (and if so, what to?)

Thank you.
Running against node v12.x did solve the issue.

Regards,
Narcis

I am trying to compile Widgets ( v3.8 framework) against latest available node version ( >=18.5).
"npm install" fails with multiple errors.
it seems this is because of a sass incompatibility.

is this an known issue?

Hello, Mossy

Thanks a lot.
Do you know if onanyinteraction is present only in latest sdk? (v3.8),
If yes, is there any alternative in version 3.6.0 to get voice interaction data from Home layout?

Regards,
NarcisC

Please, do you know what is the best method to identify a VDN for an incoming number via Widget APIs?
skillID?
topicID?
destinationAddress?

Thanks.
Yes, when simply trying to use the new version I got some exceptions on runtime.

Hello,

Currently the java sdk contains log4j-1.2.17.jar.
Is there any possibility to have log4j2 included?

There are customers that refuses to have log4j in their system.

Are you logged in with the agent via Workspaces for Elite to cancel the current interaction from the UI to go to ACW?
Perhaps this can make the diff.