Hi, I would like to know Is there any REST or SOAP API exposed to perform operations like add, modify and remove the existing customer email address / phone number/ CRM ID / First Name etc., in Omnichannel database to achieve the below use case.


"If a customer is un-authenticated on IVR and has no CRM-ID/CIF-Number at that stage and IVR creates the Journey on the basis of calling number. If at later stage, customer is authenticated and CIF number/CRM-ID becomes available then how can the previous journey created on the calling number be updated or associated with CRM-ID/CIF Number being received in second leg or third of the call"

Hi All,

In Oceana co-browse SDK 3.8.x integration, all the Java scripts used in customer website has been removed on Oceana workspace during the co-browse session.

Is there any option or solution to allow all the java scripts used on customer website on agent workspace during co-browse session ?

Regards,
Ganesh

Hi All,

In Oceana co-browse SDK 3.8.x integration, all the java script used in customer website has been removed on Oceana agent workspace during the co-browse session.

Is there any option or solution to allow all the java script used on customer UI on agent workspace during co-browse session ?




Regards,
Ganesh
+971 559329830