I cant figure out how to parse the attributes in the SMS_transfer flow so that i can perform a data dip on a certain attribute and if business hours then provide the business hours greeting and if non business hours then provide the non business hours greeting. I see all the modules there but do not seem to get this part. The last resort would be to send the entire WA string to a rest_service and then do the entire process there and return the greeting.

hi guys,

I have tried modifying the SMS_transfer workflow so that before it sends the contact to an agent it sends an "greeting" auto response by just adding a gateway and the REST service.

Do you guys have any working examples of something like this? Sorry I am a noob at ED and just going off by reading material or whatever I find out there?