Can anybody explain or provide some example please, wich event, listener or observer i need to monitoring and how calculate it?

Yes i have tried this method, but this method didn't return any data.

Also in description on this method i red this: Returns the estimated wait time for new Calls queued at an ACDAddress

i think it's not wait time on ACD this time only for new calls

Hi everybody


I foun some way to get ACD queue with JTAPI.

getNumberQueued() method for ACDAddress object


but i can't get waitTime for this queue.


can anybody help me with this.?

how i can get or calculate?

Hi everybody!



I use SMS web service for get acces to CM coommand.

For simple testing i use https://host/smsxml/smsxml_test.php test application, but when i try to send request message i have got error below:

[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:10 2013: Deserializing modelChoices
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:10 2013: SOAP_WebService instantiated
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:10 2013: XMLConverter instantiated
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:10 2013: ListHistoryModel CTOR
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:10 2013: Constructing model
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:10 2013: Enabling 'list' model features
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:10 2013: Establishing OSSI connector
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_INFO: Thu Dec 26 15:59:10 2013: history model acquiring read-only connection
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:10 2013: Connecting to proxy for host 172.28.137.4:5022 at localhost:4102
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:10 2013: Connecting to proxy for host 172.28.137.4:5022 at localhost:4102
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_INFO: Thu Dec 26 15:59:10 2013: Launching OSSI connector proxy with cmd: /opt/mvap/web/sms-bin/ossicm -h172.28.137.4 -p5022 -l4102 -d/opt/mvap/web/sms/templates_c/ -s -n
[Thu Dec 26 15:59:10 2013] [error] [client 172.28.137.19] PHP_INFO: Thu Dec 26 15:59:10 2013: OSSI Connector proxy execution returned:
[Thu Dec 26 15:59:12 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:12 2013: Sending to proxy: r0e18e6f8db4294a8a63534d5290b3440SMS\tdadmin\t********\t\t172.28.137.4\t5022
[Thu Dec 26 15:59:12 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:12 2013: Waiting for connector handshaking response
[Thu Dec 26 15:59:22 2013] [error] [client 172.28.137.19] PHP_WARNING: Thu Dec 26 15:59:22 2013: Socket read timed out
[Thu Dec 26 15:59:22 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:22 2013: Closing Socket Connection to ossicm
[Thu Dec 26 15:59:22 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:22 2013: Response Received:
[Thu Dec 26 15:59:22 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:22 2013: Closing Socket
[Thu Dec 26 15:59:22 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:22 2013: OSSI Connector Failed with params: array (\n 'Host' => 'localhost',\n 'Port' => '4101',\n 'Login' => 'dadmin',\n 'Writable' => false,\n 'SocketFailure' => NULL,\n 'OSSIFailure' => false,\n 'LogonRequired' => false,\n 'ServerStatus' => 'active',\n)
[Thu Dec 26 15:59:22 2013] [error] [client 172.28.137.19] PHP_ERR: Thu Dec 26 15:59:22 2013: Connection could not be established for list history operation.
[Thu Dec 26 15:59:22 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:22 2013: ==========> OSSIConnector::dtor() invoked; disconnecting
[Thu Dec 26 15:59:22 2013] [error] [client 172.28.137.19] PHP_DEBUG: Thu Dec 26 15:59:22 2013: OSSI Connector Failed with params: array (\n 'TimeoutFailue' => true,\n)
[Thu Dec 26 15:59:22 2013] [error] [client 172.28.151.49] PHP Notice: Undefined variable: save_result in /opt/mvap/web/sms/include/SMS_XMLTestController.class.php on line 401, referer: https://172.28.137.19/smsxml/smsxml_test.php



Does anybody know about this error?

Hi,

thank you for answer.

do you mean, with use SMS, a can get hunt group info?

this is avaya product? do i need to buy this product?

More important for me is a info, but i don't know where i can get this info and how.

Can anybody help me.


Need to create some information dashboard (web application) for viewing a hunt group infomation:
queue
waiting time
active agents
available agents
...

How can I get this info? Is it possible to get from Avaya CMS or from Avaya CMS DB, with JTAPI, or has more API's for this case?

In atachment showed repot for call flows.
This report created and included events from all nodes, but i don't want to see some nodes (for example data nodes) in this report. There are selected in red that's data nodes which not need to show on this report

Ok, this way for disable some variables,
but how can i disable repoting for node??

For example Data node, servlet node and any.

Sorry, but i didn't understand,

How can i do private? from source code or from properties, but wich properties

Hi, everybody!


Who knows, how possible to disable repoting for some node in app?


I want to get reporting log into DB only for some nodes, not for all nodes on app as is doing EP.

Hi,
thank you for hep, but i used another way with SAAJ API,
anyway thank's :))

i have another problem:

i uploaded to tomcat library javax.xml.soap_1.3.0.jar, and include this jar into my project libraries, even so tomcat using axis lib axis2-saaj-1.5.jar, but with using this library i have problems with definition SOAPACTION.
WHY?

I deleted the axis2-saaj-1.5.jar from tomcat lib, and
everything work without any problems.


Is That ok if i deleted axis2-saaj-1.5.jar? I mean, don't DD or EP system lybriries use this jar? Is this jar used only by developer webservice?

Hi, EveryBody

I have a case with use web service in dialog designer app.

Need to send request message like:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns="http://www.huawei.com/bss/esb/xsd/en/1.0" xmlns:ns1="http://www.huawei.com/bss/esb/xsd/common/1.0">
<soapenv:Header/>
<soapenv:Body>
<ns:IVRQueryBalanceRequest>
<ns:RequestHeader>
<ns1:RequestHeader>
<!--Optional:-->
<ns1:TenantID>101</ns1:TenantID>
<!--Optional:-->
<ns1:SerialNo>1</ns1:SerialNo>
<!--Optional:-->
<!--Optional:-->
</ns1:RequestHeader>
</ns:RequestHeader>
<ns:RequestBody>
<ns:MSISDN>996777174033</ns:MSISDN>
</ns:RequestBody>
</ns:IVRQueryBalanceRequest>
</soapenv:Body>
</soapenv:Envelope>


and so i wil have got below response:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Header/>
<soapenv:Body>
<NS1:IVRQueryBalanceResponse xmlns:NS1="http://www.huawei.com/bss/esb/xsd/en/1.0">
<NS1:ResponseHeader>
<NS2:ResponseHeader xmlns:NS2="http://www.huawei.com/bss/esb/xsd/common/1.0">
<NS2:SerialNo>1</NS2:SerialNo>
<NS2:ResultCode>0</NS2:ResultCode>
<NS2:ResultDesc>Operation is success</NS2:ResultDesc>
<NS2:OperationTime>14-11-2013 11:04:41</NS2:OperationTime>
<NS2:TenantID>101</NS2:TenantID>
</NS2:ResponseHeader>
</NS1:ResponseHeader>
<NS1:ResponseBody>
<NS1:subtype>01</NS1:subtype>
<NS1:lifecyclestatus>1</NS1:lifecyclestatus>
<NS1:Balance>60.00</NS1:Balance>
</NS1:ResponseBody>
</NS1:IVRQueryBalanceResponse>
</soapenv:Body>
</soapenv:Envelope>


For RequestBody parametrs i can input some values with DD complex variables and can get values for Responsebody also:
example: RequestBody:MSISDN

Bur for RequestHeader and fro ResponseHeade i can't set complex values with DD.


In DevGuide of OD i red that i can use Java object for WS variables:
Indicates whether the content of the variable should be treated as a Java object to prevent Orchestration Designer from mapping it.
Use this option when the structure of the data to be sent to the Web service is more complex than what can be contained within a normal variable.
When using this option, subsequently, the following steps must be taken:
Create the Java object and storing it in the variable, if sending the object to the Web service.
Write the required Java code by overriding an existing method, such as the following method:
requestBegin ( SCESession mySession )
Retrieve the Java object from the variable, if receiving the object from the Web service.



but i can't understand how it is realised.

Can anybody Help me?