Hi Team,
We have recently got a POM(POM.03.01.03.02.08.070), it is working fine with dialing(simple campaigns -- agent less), but the UpdateCompletionCode or GetContactInfo web service calls are failing, could you please guide what is causing this error?
I have same the "Outcall" password on EPMS and POM(POM-->Configuration-->Outbound Settings-->Voice Servers).
Error:
Error While Updating Completion Code: Failed to connect both Primary as wel as secondary server. with ret code: -5
Failed to connect both Primary as wel as secondary server.
Secondary server failed. (Reason: Transport error: 401 Error: 401)
Endpoint URL:
https://xxxxxxxxxx/axis2/services/VP_POMAgentAPIService
Primary server failed. Using failover... (Reason: Transport error: 401 Error: 401)
Start - UpdateCompletionCode - Client. Time is 21 Feb 24 9:06:25:038
Updating Session ID: 11952 Completion Code: Call_Answered
end - initializeCommandInvoker
WebService Adapter already exist
got Contxt param from web.xml: Primary Pom Server [xxxxxxxxxx], Secondary Pom Server [xxxxxxxxxx]
getVariableValue(pomInfo, TextID): -1
getVariableValue(pomInfo, Language): en_us
getVariableValue(pomInfo, ContactNumber): xxxxxxxxxx
getVariableValue(pomInfo, ContactGroupID): 1
getVariableValue(pomInfo, CampaignName): xxxxxxxxxx
getVariableValue(pomInfo, CompletionCode): Call_Answered
getVariableValue(pomInfo, SessionID): 11952
getVariableValue(pomInfo, ContactGroupName): xxxxxxxxxx
getVariableValue(pomInfo, JobID): 90
getVariableValue(pomInfo, ContactID): 1
getVariableValue(pomInfo, SecondaryPomServer): xxxxxxxxxx
getVariableValue(pomInfo, PrimaryPomServer): xxxxxxxxxx
Getting pomInfo Variables from Session....
start - initializeCommandInvoker
getVariableValue(pomInfo, CompletionCode): Call_Answered
Executing IPluggableExecutable com.avaya.sce.pdc.pim.ui.DataConnector : Invoking update completion code
Completed IPluggableExecutable com.avaya.sce.pdc.pim.ui.DataConnector
Error While Getting Contact Info: GetContactDataFromListFault
Failed to connect both Primary as wel as secondary server.
Secondary server failed. (Reason: Transport error: 401 Error: 401)
Endpoint URL:
https://xxxxxxxxxx/axis2/services/VP_POMAgentAPIService
Primary server failed. Using failover... (Reason: Transport error: 401 Error: 401)
Start - GetContactDataFromList - Client. Time is 21 Feb 24 9:05:34:618
Invoking WebService Method GetContactInfo with ContactID: 1 and Primary Pom Server: xxxxxxxxxx
Getting contact for contact ID: 1 List Name: xxxxxxxxxx
end - initializeCommandInvoker
WebService Adapter getting added
got Contxt param from web.xml: Primary Pom Server [xxxxxxxxxx], Secondary Pom Server [xxxxxxxxxx]
getVariableValue(pomInfo, TextID): -1
getVariableValue(pomInfo, Language): en_us
getVariableValue(pomInfo, ContactNumber): xxxxxxxxxx
getVariableValue(pomInfo, ContactGroupID): 1
getVariableValue(pomInfo, CampaignName): xxxxxxxxxx
getVariableValue(pomInfo, CompletionCode): Call_Answered
getVariableValue(pomInfo, SessionID): 11952
getVariableValue(pomInfo, ContactGroupName): xxxxxxxxxx
getVariableValue(pomInfo, JobID): 90
getVariableValue(pomInfo, ContactID): 1
getVariableValue(pomInfo, SecondaryPomServer): xxxxxxxxxx
getVariableValue(pomInfo, PrimaryPomServer): xxxxxxxxxx
Getting pomInfo Variables from Session....
start - initializeCommandInvoker
Executing IPluggableExecutable com.avaya.sce.pdc.pim.ui.DataConnector : Invoking Get Contact Info
Please let me know if you need any more details.
Thanks,
Ram