Hello,
Have some problem with AgentTrasferWS.TransferContactToAgent

We’ve tried to use this function but with no luck. The email is not arriving to the target agent. The webservice runs without any failure.

Our code
_transfer.TransferContactToAgent(id, 5, "", _sessionKey);


There is agent in the database and system with ID 5.
As soon as we call this function, it does nearly everything.


AAAD Confirmations
Mail 688, Transferred to Aliz from AAAD
https://ctrl.vi/i/ooE9utPyV
https://ctrl.vi/i/8mxIC5MlK

Mail 600, Transferred to Bela from SDK

_contact.CloseContact("600", "Transfered to agent", 0, false, _sessionKey);
_transfer.TransferContactToAgent("600", 5, "", _sessionKey);
https://ctrl.vi/i/msbcnOk5N

https://ctrl.vi/i/g8t6Plrs8
To is missing here, we think this causes the problem in the routing, and the contact never arrives to Bela.

AACC 7.1.1 and 7.1.2

Funny thing is that it's working in some cases when you add an address to TO/CC/BCC.
Here's a pic of combinations: https://ibb.co/61vDhJJ

TO/CC/BCC menas where did I put address. Red x means email didn't went out.
Int/Gmail means what type of email address did I put in TO/CC/BCC. Grean means they arrived.


So, for example if you put address in BCC, it will arrive in all cases. Strange

Hello,

We have problem with forwarding emails with attachments. Using
SendMailSendMailWithAttachments method from custom client it don't
send out emails.
Emails is not visible in CCMM Dashboard under Unsent outgoing emails
Tha attachment is writen out to outbound folder (g:\Avaya\Contact
Center\Email Attachments\Outbound\xxx\xxx\xxx.pjg)

Only one issue found in CCMM_WeBServicesAgent_1.log

2021-11-11 21:55:41.829 +01:00 Nortel AWWebServices 180 0 Debug None
Ex caught in CountAndTidyEmailAddresses [Object reference not set to
an instance of an object.]


We’re using Ccmm.Email.AgentEmailWSSoapClient WS for sending emails
and when We call ReplyAllWithAttachmentsHtml method, for some reason
it fails. Working fine with AAAD.



Forwarding emails withouth attachment and normal reply woking fine.
AACC 7.1.1.xx GA3

Had anybody similar case? What to check to determine the issue? Thank You